CitizenShipper Reviews:
What 75,210+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,210 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Birdsboro, PA to Tucson, AZ
I was nervous entrusting a stranger to get our beloved cat across the country for us, but I couldnât have been happier with the experience. I was able to track her location and was updated with pictures. The price was also very reasonable compared to other bids I had received. Definitely recommend!
Shipment from Springfield, MO to San Diego, CA
I had an amazing experience with our flight nanny! From start to finish, communication was excellent, and I received regular updates and photos throughout the journey. It gave me so much peace of mind knowing my puppy was safe, loved, and well cared for every step of the way. Crystal was kind, professional, and truly treated my puppy like their own. My puppy arrived happy, healthy, and relaxed, which says everything about the level of care they provided. I couldn't have asked for a better experience and would absolutely recommend them to anyone looking for a trustworthy and caring flight nanny!
Shipment from Penn Yan, NY to Zeeland, MI
Working with VIPP was a great experience. I was given updates about the trip and even sent pictures of my puppy. Very happy with the service.
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Shipment from Salem, MO to Stone Hill, MO
Julie B. was wonderful to work with. She has excellent communication skills. She kept me informed the entire trip. You can tell she took really good care of my puppies!! She cares and it shows. I would work with her again. Best Regards, Stephanie Stepka Ma
Shipment from Oakwood, TX to Hopewell, VA
Adam was great. I highly recommend. He is timely, gave updates with pictures. Answered all of my questions promptly. My pup was well taken care of during his travels.
Shipment from Rancho Mirage, CA to Alameda, CA
From Palm Springs to the Bay Area - I canât say enough positive things about my experience with Enternanda. Very professional, thorough, highly communicative! I was sent photos and videos throughout the commute. Her demeanor with my 20 month old female Italian Greyhound was confident and caring. I got the sense right off the bat that Enternanda is trustworthy and down to earth. I would recommend her services 100%. I felt so at ease knowing my pup was in capable and knowing hands! And my pup arrived to her destination safe and happy. Thank you, Eternanda!
Small Harp (folk / lever)
Safely delivered my delicate musical instrument!
Shipment from East Earl, PA to Madisonville, TN
EXCELLENT! Caring, communicative, loves the pets, and cares for them like his own! HIGHLY RECOMMEND! This man was amazing! My dogs were cared for and loved in his care! Thank you again for everything, and God bless you! :)
Shipment from Alpine, UT to Colorado Springs, CO
A&A Transport got the job done. They provided good communication through the entire process and were kind enough to send some updates. I would use them again.
Shipment from Bradenton, FL to Lexington, KY
Thank you, Char! Same as the last review on Charâs page, my dogs wanted to get back in the car! Loved the Life360 live tracking, great communication and videos throughout. Chat was also flexible with my drop off location. Without a doubt my babies were loved on their road trip!
Shipment from West Tisbury, MA to Bonny Doon, CA
There should be some standardized comprehensive form that all transporters adhere to and include in their agreements, such as; 1. PRIVATE or group travel, 2. Date of transport, 3. Expected number of days on the road & Delivery date etc. 4. There should also be a section for customers to write in what items need to be transported with the dogs (i.e. crate/bed etc.). In other words, there should be no question left ambiguous PRIOR TO MAKING ANY PAYMENT. Because most clients have never used an animal transport service they are not necessarily aware of all pertinent questions to ask. That said, the service provider should ensure that all important information is communicated and understood by both parties. This was not the case. Jill at Rides 4 Paws Rescue did not have any of the information we noted on Citizen Shipper included on her agreement forms. And regrettably, we did not double check with her assuming she understood and agreed to the date/Individual transport details included on the Citizen Shipper form including our preference for private transport. Once paid, when we were finally able to speak on the phone, there was nothing noted verbally, nor in the contract Jill sent, signifying it was to be a private or group transport, we did not find out until a few days before the transport date (3/11/26) that it was to be a group transport and that there would be no room for either of the dogs to bring their personal crates. Additionally, Jill (@ Rides 4 Paws) did not see the travel date of 3/15 noted on Citizen Shipper, and after we paid the deposit, informed us that she would have to let us know what timeline would work for her because her van was in the shop. This all felt disorganized and made us feel uneasy, but it is a learning process and typically these things can be worked out. The real issue occurred later when we respectfully pointed out in an email that it would be very helpful to have all of this info included on her agreement form (i.e. departure date, what items going with dog, travel time, where they will sleep overnight, arrival date). Instead of simply acknowledging our suggestions as constructive feedback, she responded by shooting off an aggressive and inappropriate email complaining that we were overcomplicating the issue and being âunprofessionalâ even going so far as to state that I had ârepeatedly insisted on speaking to her while she was on vacationâ, which was categorically untrue. She went on to state that she had never experienced dealing with people who made things this difficult, which was striking as we had done nothing but attempt to get some questions answered. Her almost volatile communication put us all off to the point that we wanted to cancel. When we reached out to Citizen Shipper in an attempt to complain and cancel our appointment, we were unable to get any assistance as Citizen Shipper is run solely by ai rendering the customer with zero control or power to cancel a scheduled trip without losing the deposit (well over $1,000) - - the only way to receive a refund is if the shipper cancels. Because of this, and due to the swiftly approaching travel date, we decided to say nothing and keep to the schedule, hoping her histrionics were limited to her interactions with humans. Ultimately, the dogs were delivered safely and that is why we gave 2 stars. In summary, we do not recommend using Citizen Shipper nor would we ever deal with Jill or Rides4Paws under any circumstance.
Shipment from Spokane, WA to Cleveland, OH
5/5 Stars! I highly recommend Tony the owner of premiere pet flight nanny. From the very first conversation he was friendly & professional. He safety flew one of my puppies to her forever home from WA to OH, I was nervous about the travel, but Tony put me at ease with regular texts, photo and video updates! He kept my puppy calm, clean, and happy the entire time. Professional, punctual, and a true animal lover. I would trust them again in a heartbeat!
Shipment from Pittsburgh, PA to Farmington, NM
Joseph was wonderful with our dog. We received lots of updates and pictures while he was transporting her and she had a great time on her trip home. I really appreciate how he communicated with us to get to know Annie before her trip, so that he could make their time on the road as comfortable as possible for her.
Shipment from San Diego, CA to Glen Ellyn, IL
I couldn't be happier with the transport service for my dog, Luca! She was extremely professional, communicative, and punctual throughout the entire trip. I received regular updates and photos, which gave me complete peace of mind. Luca arrived happy, safe, and sound. I would highly recommend spicy girls to anyone looking for reliable pet transport!"
Shipment from Beaver Dam, WI to Sherborn, MA
Good communication. Everything went according to plan. They did everything to which they had committed. We'd happily use them again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,210+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.