CitizenShipper Reviews:
What 75,982+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,982 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Woodbridge, VA to Santa Clarita, CA
Hi highly recommend Bridging the Miles LLC if you need to transport your furry friend. They are a family owned business and that is just what your pet will feel like, part of the family. They are great with communication and providing quick solutions to any changes that may arise. I will definitely be using them again if we ever need to transport a pet.
Shipment from Plano, TX to Phillipsburg, NJ
Amazing service! Very satisfied. My dog arrived safe and happy. They consistently kept us updated on my dogs health and location during the journey.
Shipment from Hollidaysburg, PA to Raleigh, NC
AJ was wonderful from start to finish. If you are at all hesitant since he may not have all the reviews of other transporters - don't be. He made transport easy, communicated well, was extremely timely, and everything went smoothy. Highly suggest & we would absolutely use him again!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Tallahassee, FL to Boon, MI
Very courteous and attentive
All other items from Portland, OR to Modesto, CA (670 mi)
Very satisfied with the shipment, timely delivery, and great communication throughout the process. This was my first experience with having a shipment delivered to me like this and it went smoother than I expected.
Shipment from Franklin Township, NJ to Burbank, CA
JoDee took great care of our eye and kept us updated the whole trip with pictures, videos, and more updates. I canāt recommend her enough!
Shipment from New Era, MI to Bel Air, MD
Very professional. In constant communication leading up to the transport and during. Provided pictures of dog on breaks, walks, eating, and resting. Very thankful for safe transport. Will recommend to others that need the service.
Shipment from Paradise, TX to Queens, NY
Monica took such amazing care of Fred!! The pickup and drop off was seamless. There was constant communication and video updates. He arrived quicker than we expected and was so happy! Thank you Monica!
Shipment from Estelle, LA to Los Angeles, CA
A+
Shipment from North Las Vegas, NV to Navarre, FL
This man helped me out of a very unpleasant situation. I booked with him at 2300 and he was at my doorstep by 0800 the very next day to collect my boy. He made the 29 hour trip in only 3 days. I didnāt expect to see him again for at least 5 days. Worth every single dollar and more. If I ever need this service again Logan will most definitely be my very first choice. Thanks for being a man of your word!
Shipment from Gainesville, NY to Moriches, NY
I could not have been happier with The service that Lois provided. She picked up my precious puppy in the morning, and kept in constant communication with details, ETA updates and photos. Lois is extremely professional and definitely a dog lover. Hilde was delivered with care. I highly recommend Lois! She is awesome.
Shipment from McKinney, TX to Livermore, CA
Pam was very communicative and worked with us when our original driver cancelled last minute. She sent multiple photos and updates everyday and made us feel as though our dog was very taken care of and loved on! She was very nice, reliable and flexible and transported very quickly!
Shipment from Fort Collins, CO to Bowling Green, KY
Good communications and got our pet safely and comfortably to the delivery location.
Shipment from Covington, LA to West Virginia, WV
Was a great experience. My dog was lost in another state while I was traveling. Alex did a great job coordinating getting my dog to me in a timely manner. And most importantly safely.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,982+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.