CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Glendale, AZ to Springfield, OR
They were awesome and very kind! I could tell they genuinely cared about every animal they were transporting.
Shipment from New York, NY to Mitchell, SD
Outstanding door-to-door service from the Bronx to South Dakota. The kind driver gave us updates and pics of our dog en route. She took great care of him and I would wholeheartedly recommend her transportation service for all four-legged friends.
Shipment from Palm Springs, CA to New York, NY
We were so nervous to transport our dog across the country from California to New Jersey but we’re so glad we chose Brianna’s service. She was very communicative, sent pictures and updates and our dog seemed very at ease in her company. Overall she did an amazing job and we’d book her again in a heartbeat.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Tempe, AZ to Los Angeles, CA
Suzanne is such a delightful and considerate lady who helps me to transport my pet dog from Phoenix to LA. She is great with communications and I wasn’t worrying a bit since my dog was in good hands. Highly recommended!
Shipment from San Francisco, CA to Moorestown, NJ
A Couple of Paws LLC did a great job delivering my dog from San Francisco to Southern, New Jersey. He left on Friday around 1 PM and arrived on Sunday, more than 2500 miles distance, in 48 hours. I really like their model of having two drives driving nonstop coast to coast. My dog did wonderfully. And I think part of the reason is that the travel time was incredibly short. I will definitely use them the next time I have my dog delivered from the East Coast to the West Coast next year.
Shipment from Portland, OR to Albany, NY
Steven did an amazing job, very communicative, very caring and comfortable ride for my cats
Shipment from Roanoke, VA to Fort Lauderdale, FL
Donna was the absolute best choice I could have chosen! She transported a 8 week old chihuahua puppy from Roanoke,Va to Hallandale Beach,Fl to my sister. She kept us both up to date with videos and pictures from start to finish with the baby. She took such good care of her as if she was her own ♥️ Do not hesitate to choose Donna when it comes to your most beloved treasure she’s the best of the best!!! I can’t say enough of about Donna. Except that she was indeed a Godsend from above and I will not hesitate to recommend her to anyone and I’ll definitely use her again! She was like family ♥️ Thank you ever so much for all you did and continue doing. You’re such a beautiful person with a heart of Gold. Forever Greatful🥰
Shipment from Yuma, AZ to Ashburn, VA
Wow where do I even begin. Thank you so much Jared for making this entire process seamless. Jared shares his location the entire trip, communicates frequently with video/photo, and overall extremely caring, pleasant and amazing!!! Jared really cared for my dog throughout with love and happiness! I could tell my dog felt safe and loved with him! Thank you Jared so much for your time and love!! You are really appreciated!!!
Shipment from Plantation, FL to Mayer, AZ
Highly recommend and definitely will use again. Communication and transparency are key, and Cozy Prince Pawsport is exceptional.
Shipment from Alexandria, KY to Plainfield, CT
Drew and his wife were great, recommend them to anyone needing a transport
Shipment from Lindale, TX to Saint Paul, MN
Maurice did a great job transporting my dog all the way from TX to MN. He kept in constant contact the entire trip and sent many photo updates. I recommend him highly!!
Shipment from Grand Forks, ND to Minneapolis, MN
Maurice delivered a six month old miniature poodle for me. He was very polite and fantastic at communicating. I would give ten stars if I could. I highly recommend Maurice and would hire him again if the opportunity arose.
Shipment from Merryville, LA to Tyler, TX
I would trust him with my wallet!!
Shipment from Portland, TX to Appleton, WI
Great service! From start to finish they did a great job communicating and caring for our dog. Quick delivery also. Thank you
Shipment from Jacksonville, NC to Jacksonville, NC
Couldn’t ask for a better experience. Amazing communication, always keeping you informed with messages and videos of your pet. Great experience all around
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.