CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Good communication, lots of updates along the way. Dog was treated very well and bonded with the driver.

Heather did a great job! She delivered my pup over 780 miles! She was very responsive when I had any questions and I would 100% recommend her if you need anything transported.

If I could give zero stars, I would. I booked this mover because of all the glowing 5-star reviews, but my experience makes me seriously question how genuine those reviews are. He promised a 20-foot trailer, a helper, and the ability to complete the job with no problem. What I got was a smaller trailer, no helper, and someone who looked stressed, unprepared, and unsure of what he was doing. His loading skills were so poor that my fiancé had to step in and essentially do the work for him while the mover stood by. Half of my belongings were left behind because he couldn’t load efficiently. He offered to either lower the price or make a second trip; we agreed to the second trip based on his word. Big mistake. The first delivery was late by more than a day. He gave misleading arrival times, causing issues with our storage unit access, and still needed my fiancé to direct the unloading. Communication was terrible; he rarely provided updates unless we chased him down. Today (08/08/25) was supposed to be the second trip. Instead? Silence. Ignored calls. Ignored texts. No-show. This was one of the most unprofessional moving experiences I’ve ever had. The poor communication, broken promises, lack of skill, and zero accountability. Book this mover if you enjoy stress, delays, and doing the job yourself. He’s definitely not strong as an ox.

If anyone else bids on shipping your pet - just disregard it and go with Sean. He is amazing- and communicates the entire time. Even sending photos of the dogs when they stopped for potty breaks!!?! Oh my heart!!!!!! Amazing! If I could leave a 10 ⭐️ for him - I would. Perfect service!!!! All around wonderful experience. I could go on and on……..

Tray kept me updated with pictures the whole time, and delivered earlier which was great! I would recommend them for anyone wanting to have their pets transported 🥰

Amazing! Perfect service. Would give 10 stars if I could. Very diligent about safety and protection of vessel, highly recommended.

It was a pleasure from start to finish with Todd. His communication was excellent, very responsive and professional! As a breeder I was asking him to pick up from one home and deliver to a new home 900 miles away. Without being directly involved in the pick up or drop off, I was kept completely informed and in the loop with all details of the trip. I highly recommend choosing Todd for your pet transport needs. I will definitely be using Todd going forward!

Miss B was great to work with. She took excellent care of our puppy.

On time, great communication, very caring. stopped multiple times when our dog got nervous

We were absolutely delighted with Arlie’s Ark Pet Mobile! Pam did everything she promised and more. Pickup and delivery were right on schedule, and she kept us updated with frequent, reassuring status reports throughout the journey. Our new puppy arrived healthy, happy, and clearly well cared for, with plenty of breaks along the way. The price was fair, communication was excellent, and Pam was a true pleasure to work with from start to finish. We couldn’t be more grateful and would wholeheartedly recommend her to anyone needing safe, loving pet transport.

We were skeptical at first to use the service in general. However, our communication from the start until the end was great! We received updates and pictures every few hours and were able to see live locations as well. Comet was loved in their care. Thank you!!!!

We highly recommend Geraldine and Francisco. When our original driver cancelled last minute due to a family emergency they saved the day! Throughout the entire trip they sent videos and location. We did not have to worry about our fur babies. If we needed this service again we would definitely rehire them if they are available. Thank you so much! God bless you both.

Kristen was absolutely wonderful from prior to picking up my baby all the way through getting her home. Amazing communication and never minded if I reached out to check on my pup either. From the pictures she sent I just knew my dog was relaxed and comfortable and being her co captain. My dog normally has separation anxiety but Kristen was able to make her feel safe and comfortable right next to her the whole ride of course besides when she would check on her little buddy who was super adorable. Cara was also amazing in her communication in the few days prior to pickup as they were finishing up another transport and starting to us. Missed meeting you Cara and hope you’re doing better. Overall I will absolutely use All The Paws Transport again and I would definitely recommend them if you’re in need of someone they are the absolute best out there!!! Your animal will arrive happy and loved on like it were their own as my dog even slept with miss K just like she does with me!

Erin immediately connected with our Levi! She provided us with updates during the whole 12 hour journey. Levi was cared for and loved on during the trip. Levi can sometimes stress with strangers but he was super comfortable with Erin right out of the gate. We will be calling Erin for our future transport needs. Thank you Erin!

Amazingly wonderful trip for Hunter & Electra. A good balance of walking time to driving time as it was a long journey. I recommend Kim highly!!!