CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Our dogs were ultimately delivered to their final destinations so we are pleased with that. The level of communication is also A+ it's real nice to be able to track their progress. Just a few things bothered us, and we just want to be honest so others can be aware. We sent 2 dogs to Portland, and one to WA State; when they got to Northern California they had van trouble and decided to return. I do believe their van was well-maintained. Nothing they can do about a sudden malfunction, really. It had to be a stressful situation but in coming back they did not feed our dogs on the schedule we requested. They arrived very late in the night and the dogs did not get their dinner. To their credit, the van was fixed quickly and they were back on schedule for Wednesday in order to get our dogs up north. Be aware, however, they are picking up dogs along the way which prolongs the length of time your dog is in the crate in the van. One thing that bothered me is that Shake a Leg didn't even offer a discount of any type considering that our poor dogs were stuck in crates all the way to Northern California and back and then they had to do it all over again. Again, not much they could do about car trouble but I think a small discount would have gone a long way towards better feelings, especially considering we are a nonprofit rescue just trying to get dogs into better situations and we paid top price to begin with. Also, the second the last dog was delivered, they were already asking for the payment balance. A few times. We agreed to pay upon delivery of course but the haste in asking for that payment sent a clear signal it was all about the $$$$$. We paid the deposit on schedule and were obviously good for it, just a bad look and feel for me personally. Of course, it's a business and the fees are important but the way they came off left a bad taste in my mouth. So, the job was done but there are definitely things I would consider before hiring them.

D&D were amazing. I needed my car shipped from CA to AZ. The price was very reasonable. I also had some date changes and they were very accommodating. They also made pickup and drop-off seamless. I highly recommend them!

Antonio was great and had superior customer service. He kept us informed of delays and was always gracious with us and our boy. I highly recommend Antonio for any transport needs. Thank you so very much, Antonio and our family wishes you all the best!

This was a good experience for my cat even though he don’t like car rides I seen he was comfortable and well taking care of. I really appreciate it thank you.

Kristen & Joe, were great! They got our little puppy safely from Chicago to Austin. Joe, even decided last minute to arrive in Chicago the evening before to make sure he had enough time the following day! They are great at communicating and keeping in contact. This is our first time getting a flight nanny service and it was a perfect experience. I would not hesitate to use them for your pet!

I had the absolute best experience hiring Papi's to bring my pup from North Carolina to Pennsylvania. Admittedly, I was extremely nervous and distrusting of hiring someone over the Internet, let alone to be in care of a beloved furry family member. I received a lot of estimates and was overwhelmed with how to determine those who were legitimate businesses and above all, a business I could trust. I won the lottery the day I booked with Papi's and would not hesitate to use them again or to HIGHLY recommend their services! The transportation services were handled EXTREMELY professional from start to finish. They communicated with me EVERY step of the way and went above and well beyond my expectations of caring for my Charlie. Jen was helpful, courteous and responsive during the journey and Melissa was an absolute joyful angel on wheels transporting such precious cargo. Her genuine enthusiasm for the job she does and love and care for animals is undeniably evident from the very first leg of the journey when she shares a video of the pickup and talks about her passenger, their journey and when she will post again. Behind the scenes, I received text updates, photos, videos and even an ETA tracker. I was just BLOWN away. If you want a "white glove" service with an added bonus of joyful communications, peace of mind at all times during the experience, not to mention the affordable and extremely fair pricing, do NOT even hesitate to schedule your transportation needs today! I enjoyed the experience so much and felt a kinship that I'm now following to watch all of their future journeys! It's a feel good during the day when so many negative things are happening around the world. Just tuning in and hearing her joy, seeing her smile and sweet stories about even sweeter passengers. You could almost charge just to have this in your feed for a mental health break! :)

Great service, super helpful

Kay was amazing! She took so great care of my bulldog, made sure she was super comfortable and even bought her a toy and a blanket. She checked in with me repeatedly, sent photos and made sure I knew how my dog was doing the whole time. She is great, I would recommend her without hesitation!

Russ was so kind with our dog and very prompt, courteous, in touch and reliable. We had a great experience with Russ and would highly recommend him.

Todd was the best. He constantly keep me updated with photos throughout the entire trip. Willingness to handle a special pup with epilepsy. He made it within the timeframe he said he would. I have nothing but excellent things to say about Todd and his service. I would use him again. He was the most reasonable in terms of pricing. Overall great experience. Thank you Todd for getting our pup safely from CT to TN.

I couldn’t be more happy with how everything went, Steven saved my cats form euthanasia 1 day before I would lose them, I can’t even put into words how amazing this experience has been with Steven, I will never be able to forget what he has done for me and my boys, I highly recommend anyone who’s needing a transport to call Steven, there’s no one else I would trust. Thank you so much for what you do and for being their when no one else was.

I gave him food to take with my dog & told him not to switch his food. He thought it was a good idea to feed him random food without telling me. When I asked about it, he lied and when I confronted him some more he stopped answering. Also was smoking in the van, my dogs toys smell terrible.

If you are lucky enough to receive a bid from this company who do all their deliveries themselves, Geovana and her husband. Hire them immediately this is a no brainer. I have tried other pet transports and these people are complete professionals. I had to do a complicated trip with 6 of my cats and had tons of things on top of the huge cases and they were able to accommodate me. On top of that the husband went out of his way to help me load the cats which took almost two hours when there were many logistical processes. I wouldn’t trust anyone else with my pets they have a sophisticated gps system and Geovana sent me daily updates with pictures. They did the whole trip from Minnesota to Florida in two days, this was incredible! On top of that they cleaned the litter boxes and fed them everday! If you’re on the fence like I said this company is the best! Thank you Geovana and send a thank you to your husband for me!

They did amazing with my pets

Amazing !! 10/10 will 100% book with them again.