CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
The communication and care was great! I am so thankful for him being so kind and doing this transport last minute! Highly recommend!!
Rick is amazing and knows the ins and outs of pet delivery. I was a little nervous at first because my cat has never travelled long distance, but she has her space and my blanket with her along the way and was more calm than I expected. Overall, Iād highly recommend Rickās service and people should know his contact and book him outside the context of Citizen Shipper!
I really enjoyed Rickki when I met her for pick up. After discussing my fears and concerns about Lucky being an elder dog, and the importance of getting her to her destination, she assured me she had everything under control. She also shared she had a last minute pick up/drop off in LA, but have Lucky in San Diego by 5pm. Long story short from 5pm - 8pm I tried tracking Rickki down. She failed to pick up the phone but would send me a text saying Lucky was well looked after, and that she would deliver her soon. By 9pm, I was frantic and about to call the police.Rickki sent a message saying now she had "another" drop off, but instead of heading to San Diego, she was enroute to Palm Springs!!. I was extremely upset and so worried about my senior dog and the fact she had been in a cramped car from 9am that morning. After treating to call the police, if I was not given proof of their location, did I receive a text screen shot of map. Rickki apologize and said she had not done the journey before and was confused. It was almost 11pm before my dog was dropped off. She was terrified, exhausted and scared. No bad feelings to Rickki, as she seems to genuinely love pets, but never again would I use her. My fault was not putting a tag on the dog, but having used citizen shipper before, I felt confident in the service. A formal complaint was sent to citizen shipper regarding this matter
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Everything was done as communicated. We definitely use her again
Wonderful experience. Kept me updated the whole trip with pictures and baby was delivered safely .
Shipment (dog) was scheduled for 3 days and ended up 5. Shady communication.
He is very nice and very good with animals I would use him again for transporting my dog. Great experience!
This company is phenomenal !! They delivered my little yorkie with TLC and they were spot on !! I would highly recommend !! Ty ty ty
I honestly cannot say enough nice things about CJ and California Transport Pets. As a nervous dog mom it was so extremely difficult for me to āshipā my old dog Roxy from Colorado to my husband in Virginia. I chose to use CJās services because he was incredibly responsive, w
Timely communication, exceptional attention to my travel needs
Absolutely do NOT use Stephen. He arrived 3 hours late for pickup. On day 2 his vehicle broke down for 8hrs. Day 3 another breakdown and this time he didnāt have money to fix the vehicle so I had to pay him. Night 3 I was called by cops at 2am arresting him with 5 dogs.
Steven was SO GREAT with my 9 1b male cat Justice! Although he normally hates being cooped up in a house (or anywhere else!), Justice really took to chilling and hanging out in the van with Steven for an exceptionally long ride of over 2K miles! I highly recommend his love and care for animals, and he lovingly cares for furry friends with special needs, too. He sent ALOT of great videos of Justice, and you cannot go wrong in hiring Steven to transport your most precious cargo!! I will definitely hire Steven again for any of my future pet transport needs!! š
Warsney is incredible, he went above and beyond to get our puppy home to us safe and sound after the little guy got lost while we were on vacation. Warsney picked up Little Bear at the shelter and brought him straight home to us. He even sent video clips along the way reassuring us that the trip was going great. 100% recommend!!
Pam made the trek from Portland to Florida with our 18 year old baby. She took amazingly great care of her. It might be the most important part of our move and she made it possible. Shelby (our dog) is hard to care for at her age and Pam did an amazing job. We were worried about that far of a journey but Pam made sure Shelby was safe and comfortable the entire way. I wish we could give her more than 5 stars, for everything. Communication was great, they made it on time, Shelby was well taken care of. If I ever need to transport a pet again I will definilty get into contact with Pam! Thank you!!!!!
Jessica did a wonderful job transported my 3 yrs old Doberman Bane from CO to TX. Bane was well care for and was treated as if he was her pup. Jessica was very responsive and we kept in touch the whole way with photos of Bane. I highly recommend Jessica for your next pets transport!