CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Fort Myers, FL to Mohrsville, PA
We love Christina! She took such care of our precious Leah dog. Great care, compassion, and communication throughout the trip! We even got pictures and a video! Thanks for everything!! Highly recommend!
Shipment from Dover, DE to Los Angeles, CA
Stacie and Smith & Sons Pet Transport are amazing. I was worried about sending my daughter's dog to her in California. Stacie relieved some of my fears the moment I met her. Her personality and the love you can see that she has for pets is amazing. I was kept informed every step of the way. I received videos and pictures every day. Onyx arrived in California on the day promised. I would definitely recommend this company and if I ever had to have a pet transported again I would definitely use them.
Shipment from New York, NY to Fairfield, CT
AJ was the best dog transport experience possible for our aging black lab and nervous golden retriever.. He made the dogs feel loved and me feel comfortable putting them in his care. He kept me informed of his eta to me and then again when the Dogs arrived at destination. He went beyond to provide great service. Highly recommended.
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Shipment from Little Rock, AR to Columbus, OH
Brianna shared pictures and took great care of transferring a 8 week pup from Arkansas to Ohio in a timely manner. Appreciate it greatly!
Shipment from Plano, TX to Lexington, KY
They transported a Doodle for us and were AMAZING. Great Communication, nice people, anf they care about the pets. Thank you so much for this wonderful service!
Shipment from Athens, GA to Cherryvale, KS
Wow, where to begin! Christian is just incredible. We were trying to get a dog we’d adopted from her foster family who were getting married the day after pickup. Problem was I had a funeral 1400 miles awayI had to attend the day she was to arrive. Christian borded her until we could get home. This shipper will be my “go to” person in the future.
Shipment from Houston, TX to Beaverton, OR
I had such a great experience with Sean and Jennifer. They were so sweet and very accommodating. Jennifer bought a crate for my pup last minute because i was unable to purchase one and drove to the breeders house to pick up my Joby! I would highly recommend them. They were right on time for pick and arrived at the airport on time. Thank you so much Jenny and Sean!
Shipment from Everett, WA to Wellington, FL
They did an excellent job with picking up and delivering my pet dog (Brady) from Washington state to Florida. I was really anxious with trusting my pet with a transporter, but so glad that I made this decision to go with Express Airport Paws. While enroute they sent video updates and photos of his where abouts. There was lots of coordination involved with picking up Brady in Seattle to his delivery in Florida and everything went smoothly. Highly recommend.
Shipment from Santa Rosa, CA to Canyon, TX
She is by far the fairest and fastest transporter. She kept us updated from start to end. Our dog should up happy and healthy.
Shipment from Benson, AZ to Palatine, IL
I’m so grateful we connected with Travis and chose him to transport our dog from Arizona to Illinois. From the very beginning, I felt completely at ease knowing our dog was in such caring hands. Travis is genuinely kind, thoughtful, and kept us updated every step of the way, which meant so much to us. It’s not easy trusting someone with your pet, but he made the entire experience feel effortless. I would wholeheartedly recommend him to anyone needing this service. Thank you again for everything, Travis — we truly appreciate you!
Shipment from College City, CA to Boring, OR
I appreciated the relatively quick response time when I would reach out to Tempus Logix. However, throughout my experience, I felt there was a lack of communication or knowledge of details regarding the equipment we were having shipped through them. For example, at one point, they said a driver was picking up our equipment, but they never showed, and no one from Tempus reached out to let me know. The following day, I discovered this with the yard who was storing our equipment. I called Tempus to ask what was going on, and they didn't have an answer. I asked Tempus that our equipment be picked up the following Monday because the yard storing our equipment was closed for the next couple of days. I was told by the woman on the phone she, "didn't understand the urgency" in a snarky tone. When I tried to explain that we were getting charged daily to store this piece of equipment, I couldn't get a word in because she was talking over me. I was also quoted $1,800 dollars, but then was charged an additional $300 booking fee that was not discussed until a driver was already on the way. Maybe I caught them on an off week, but I don't think I will be working with them again.
Shipment from Los Angeles, CA to Rapid City, SD
Eternanda provided exceptional care for our dog during a complex international move from the Philippines to the U.S. Because we could not pick up our dog from the required CDC inspection facility in Los Angeles ourselves, Eternanda stepped in. She coordinated with the facility, handled the pickup, and arranged a same-day flight to South Dakota. Throughout the journey, she kept us updated and ensured our dog was walked and comfortable. Her professionalism and dedication gave us complete peace of mind, and we are incredibly grateful for her help.
Shipment from Stockton, CA to Austin, TX
Awesome people nothing short of fantastic very understanding people when I had change of plans they were very cordial they held on to my dog until I arrived for 1 extra day even though they where on tight schedule the compensated 🤙♥️would highly recommend them
Shipment from Gilbert, AZ to Capitan, NM
Excellent communication Very caring , reliable , knowledgeable and I would highly recommend her
Shipment from Neillsville, WI to Cheyenne, WY
Jennifer took great care of my pup and safely delivered her to me (WI -> WY). Recommend 10/10! She had two additional stops on her way to me and kept me updated with texts and photos. Someone hit her vehicle at a gas station (hit and run!), putting her through a very stressful situation and even with that, she delivered my dog on time, happy & healthy.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.