CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Christy is proven to be a highly reliable and responsible escort for getting our puppy from MS to MT via airline. She kept us well informed and took very good care of our precious cargo. I will use Christy again in the future and recommend her to others.
Do not book. Never picked up shipment. This provider took up front deposit and then did not show. Zero stars
We had two dogs ready to go on an Air France flight from LAX to CDG to Lebanon before the strike canceled all AF flights this week. Mario came to our rescue and picked the pets at 4 am in the morning from a pet hotel near the airport and drove them to SFO. Dogs could then get on an Emirates flight that day while all travel documents were still valid. Looking forward to partnering with you Mario again in future. Thank you 🙏
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
We were extremely satisfied They were very professional and had great communication I highly recommend them and would definitely use them in the future
Great experience all the way around. He gave me hourly updates, sent me pictures and communcated. Even ensure he was giving my babies to the right person. Very friendly, highly recomennded.
Timely. Agreed to transport an additional piece of luggage for me, went through it without asking, questioned its contents, and either stole or threw away a few items. Kind of a bummer. But safely transported my pet.
Was a great experience. John gave me a video of my dog at least once a day and would always keep me in the loop of estimated arrival. If I ever need to transport an animal again I will use them!
Do not use Furr-Babies-Ride/ Rodney Guin II. I was scammed. I booked a puppy transport on Citizen Shipper and hired Rodney Guin II with Furr-Babies-Ride to transport them from Cumberland MD to Elizabeth City NC between 5/19 - 5/21. It was a surprise for my Husband when he got back from a trip and they had to be delivered within that 3 day window. I booked this weeks in advance & spent $350, which more expensive than other bids because he had good ratings. His contract stated any job under $500 would need to be paid in full at the time of booking. The contract also stated that the job would be completed no later than 5/21. We had good communication up to the week of the delivery. Most of his messages he sent said that he was having difficulty getting a van or SUV to transport them. They were two 5 lb Pug mix puppies in a small carrier, so I'm not sure why he needed a van or SUV, as a car would work. This made me suspicious that this was a scam. On Tuesday, Wednesday & Thursday before the delivery, I kept texting him asking the status of him getting a vehicle. Again, he indicated the difficulty in getting a vehicle. As of 6:25 pm on Thursday he stopped replying to my text messages. I tried again at 9:25 pm, with no response. On Friday afternoon, he finally replied stating he was still waiting to hear back about a vehicle. At 2:00 pm, I asked what if he didn't get a vehicle. He replied he hoped that he could get one. I asked if I should contact someone else to do the job'? He asked if I wanted to cancel his services and If so I needed to contact citizen shipper or he can. I replied saying no, that I really wanted him to do the job, but this last minute vehicle issue was stressing me out. Rodney replied that he understood my feelings & he doesn't normally have issues, but they were high in demand & he was sorry. I believe now this was all BS. I replied asking if we were still on for delivery. I then sent '??' at 9:00 pm with no response. I ended up posting the job again on Citizen Shipper at 4:00 am on Saturday morning as I didn't know if he going to cancel on me or not. He said if I canceled the job, per the contract that no money would be refunded as it was a deposit and non-refundable. I argued that the $350 was for the entire job, not a deposit and that I wanted him to complete the job, but it was HIS fault that he couldn't obtain a vehicle. After going back & fourth via text, he finally agreed to refund me. I contacted him several times & he stopped responding completely. I have yet to see a refund. I have screenshots of all our texts. So instead of paying $350, I ended up paying an additional $350 to someone else who delivered the puppies that same day. I also found out later that he lived in Texas. I told him that I didn't believe that he was planning to do the job & he was scamming me. That's a long drive from Maryland & North Carolina for $350 & it most likely cost that much to rent a van. He said it wasn't a scam. I contacted Citizen Shipper, but they offered no help in resolving the issue. They are only the middleman listing jobs. Any contracts were between the Shipper & Receiver. You may contact me with any questions or copies of my screenshots. Jessiebrant@gmail.com.
Shipping was fast and at a reasonable price!
Liz!!! 🐕🦺🥳 You guys are absolutely fabulous. EVERYONE was so friendly and helpful. I'm looking forward to writing a glowing recommendation. Your crew make us want to order more dogs LOL.
ADL did not meet their deadline of 5 business days or 8 business days for that matter. They did return my deposit.
Kenneth was great! He took pics along the way and was very understanding and punctual!
Easy to communicate and provided nice updates of how our pup was doing! Thank you Bubbies!
They were great and went out of there way to make sure our dog was comfy..
Kim was great. Very communicative and she took great care of my pet during the transport. I would recommend her to anyone looking to ship a pet!