CitizenShipper Reviews:
What 75,576+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,576 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Oklahoma City, OK to Kansas City, MO
Ryan took the best care of Finn and provided me with regular updates along the way. Finn was in great hands, and I would highly recommend Ryan's services to anyone!
Shipment from Birmingham, AL to Cleveland, OH
I could not be happierâŚMichael and Thomas are awesome .
Shipment from Bakersfield, CA to Falls City, OR
W head to move our dog up to go live with my mom because he stared to get weird about our toddler. Before anything bad happened we decided it was unfortunately for the best. JPX DELIVERIES & PET TRANSPORT LLC.. quoted us and extremely reasonable price especially compared to many other that we received. Upon booking, they called me to introduce themselves and confirm information. Immediately could tell that they were kind, warm people. Communication was great from the start. Fast responses, detailed updates, video updates. They were flexible with pick up time since my husband and I both donât get off until 5. Upon their arrival any worries I had about my dog traveling were set at ease. Johnny came in to meet Archie and wasnât fazed by his and our other dogs barking up a storm. They are loud, but never actually do anything. He put his hand out and let Archie smell him. Gave me time to say goodbye. Archie took to him pretty quickly and Johnny was able to actually pick him up which surprised me but I knew was a good sign. I had given Archie a sedative because he can struggle with unfamiliar situations but was just fine. I advised that if they sent he needed more in the morning to feel free and give him some more. They informed me the next day that he was just fine and didnât need any which was really relieving to hear. When we traveled with Archie it was likely he wouldnât not eat, drink or poop or pee while on the road. They were able to get Archie to drink water and pee, which made me very happy to hear. With it only being one overnight and day I wasnât too concerned. I was FaceTiming my mom when they arrived at her house and when he made it to my mom and was smiling when he came off the bus. I could tell he liked them and that they liked him too. I knew he would be fine once getting to my moms house because he knows her and is familiar with her home, but it was such a relief to me that he wasnât miserable, scared and or distraught on the way up there with out us. They took good care of our boy and for that we are grateful. If we are ever in need of such services again we will be directly contacting them and not even bothering with a listing to get quotes. I highly recommend them to anyone needing pet transport. It was an extremely and hard and pretty sad decision for us to make and they made it a whole lot easier for us. Thank you Johnny and Elvia! We appreciate you!
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Shipment from Hiram, GA to Huntersville, NC
Extremely satisfied. Buffy was picked up when we were told. Photos provided during her trip and she arrived on time and happy as a clam! Thank you for a great job. đđź
Shipment from Elk City, OK to Clearwater, FL
Kassie was fantastic!!! Kassie is very sweet and reassuring. She provided updates and pictures along the way until delivery. Kassie also doesn't text and drive which is super safe!!!! Highly recommend!!!
Shipment from Jackson, MS to San Juan Bautista, CA
Jessica was awesome. Great communication and updates all along the way. Would highly recommend !!!!
Shipment from Columbia, MO to Haskell, OK
Arrived on time and was patient while I was chasing my dog since she got loose from her collarđ great service
Shipment from Richmond, VA to Jackson, WY
Annie was great! She drove my dogs from VA to WY over 3 days. She communicated with me the whole time and took really good care of my dogs. Annie even took them to a park and they got to swim in a pond!
Shipment from Los Angeles, CA to Bellingham, WA
Ricardo did a great job transporting my dog up the West Coast. He kept me up to date on everything, and was very flexible on the pick up and drop off. Most importantly, my dog had a great time with him!
Shipment from Sugar Land, TX to Wichita, KS
I wasn't told there would be another dog being transported with my dog. I also wasn't told she would be in a cage the whole time, in the backseat. She arrived and the cage was tilted and she clearly was super uncomfortable, as the cage was falling off the chair. In addition, she wasn't given ANY of the treats or food we prepared for her. Not a good experience overall, I wouldn't recommend.
Shipment from Bell, FL to Fort Myers, FL
Absolutely amazing service!! He stayed in contact the whole time letting me know when there was a delay and his ETA. He let me know quite a few times which was nice so I knew where my Bird was all the time. He was very kind and clean when I met him and the Bird was in perfect house. I strongly recommend him and his wife. They are amazing people and trust them 100%.
Shipment from Brooksville, FL to Franklin, MA
5/5 + âď¸ Alex kept me updated every step of the way. He picked up a flight compatible pet carrier and even rented a car to bring Bear to me when my work schedule changed last minute. He shared his location on Google Maps for 24 hours. He let me know when he was headed to pick up the puppy, had the puppy, headed to the airport, boarding, taking off, landing, getting another rental car! ALL UNPROMPTED! It was literally better communication than I have with my own children and husband!!! Someone trained Alex well!!! If I ever need transportation again - I have Alexâs number and Iâm contacting him directly! Heâs just fantastic!!! Do. Not. Hesitate. Booking Alex. Thank you!!!! đ
Shipment from Austin, TX to Albuquerque, NM
David was awesome. Communicated during the entire process, before and after. He gave us updates along the trip and delivered the pup on time. I would definitely recommend.
Shipment from Stone Mountain, GA to Klamath Falls, OR
This was an absolutely great duo. They are so kind and treated Scout like their very own pup! Definitely would recommend and for sure us them again if we ever had to move pups!!
Shipment from Livingston, LA to Irmo, SC
They are super amazing and sweet people. Kept me updated throughout the entire trip. Have absolutely zero complaints. Would recommend to anyone and use them again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,576+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.