CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Chapel Hill, TN to Grosse Pointe Farms, MI
RM transport was amazing. As a breeder, a trustworthy and reliable and communicative transporter is very important. The puppy arrived safe to her new family. During the travel, Robert communicated every step of the way and insured that I was kept in the loop and did everything possible to make me feel comfortable working with him. I will be working with him very consistently in the future
Shipment from Statesboro, GA to Stillwater, OK
Kerry is amazing! She provided such good care for my little. She was on time, Very affordable, Kept me updated with pics and gave him lots of booty scratches. This was my first time using a pet courier and We couldnât have asked for a better experience I would recommend again and again. Book Kerry Now! You wonât regret it.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Montezuma, GA to Rochester, NY
Very satisfied with the transport of our new puppy! The driver was great. He kept us updated on all stops and sent several photos throughout the trip. I would highly recommend them to anyone looking to have thier pet transported. Thank you again
Shipment from Jacksonville, FL to Key West, FL
Christina was amazing, with the communication, the care of my dog all the way to key west . I will always be grateful of her patience and kindness . She is one of the kind . I will trust her with my dog every day. Thank you Christina . She is 100% recommend
Shipment from Vera, VA to San Jose, CA
Sharon just completed our multi-day 2800 mile trip, driving our 60lb Goldendoodle from Virginia to San Jose, California! She handled it exceptionally well, gave great care to our dog throughout the trip, was responsive, and arrived ahead of schedule. For that length of trip, there are not many who I would trust to provide the thoughtful care for our dog that is necessary. I was very impressed with how mindful she was, and how well she bonded with him during the trip. Highly recommend!
Shipment from Rotonda West, FL to Villa Hills, KY
Communication was excellent from the very beginning while making arrangements. They arrived on time for pickup, and even when travel was delayed due to wrecks, they kept us fully informed throughout the trip. We also received picture updates during the ride, which was incredibly reassuring. Mamie arrived happy and in great spirits. Overall, it was a very positive experience, and I would definitely use them again.â
Shipment from Surprise, AZ to Camden, NJ
I am glad that I chose Paws and Pals Transport to transport my girl across the country. We communicated multiple times a day and I was kept informed every step of the way. I could not recommend that transport enough. Thanks for taking care of my girl.
Shipment from Acworth, GA to Tampa, FL
Immaculate service, communication, and punctuation! Will DEFINITELY be using them for more transporting needs!
Shipment from Charlotte, NC to Crestview, FL
Extremely happy with Mountain Hawk Transportation. He took such good care of my new little girl, and kept me updated with lots of pictures. He went above and beyond to make her comfortable. Treated her ears, and her itchy skin, and let her sleep next to him. I highly recommend him, he is an exceptional human being.
Shipment from Philadelphia, PA to Dinwiddie, VA
Excellent communication! Would book again!
Shipment from Stratham, NH to Athens, TN
CJ was very responsive to every text when this worried momma was so worried about her fur-baby and gave update's frequently, which eased my mind so much. I 110% recommend CJ. He took wonderful care of my Max from NH to TN and I canât thank him enough!! Thank you CJ for bringing my boy home to me safely!!
Shipment from Las Vegas, NV to Absecon, NJ
Paws and pals was amazing. Received daily updates. Antonio was punctual and responsive. My dog George was happy when he arrived and has obviously been cared for and loved. 10/10 would recommend to friends and family. .
Shipment from Placentia, CA to Jacksonville, NC
Antonio did an amazing job transporting my dog from California to North Carolina. From start to finish, his communication was excellentâhe sent daily videos and updates, which gave me so much peace of mind. I never once worried about my dog while he was in Antonioâs care. You can tell he genuinely cares about the animals he transports. My dog looked happy, relaxed, and like he was actually enjoying the trip. Iâm so grateful for the level of care and professionalism Antonio provided. I would absolutely trust him again and highly recommend him to anyone needing pet transportation.
Shipment from Boca Raton, FL to Pittsfield, NH
I would definitely recommend Christina Allen and her husband Daniel to transport my pet. A family member who is loved. They took great, extra special care of my Cocker Spaniel Hope from Florida 2 weeks ago. Hope arrived safe, happy and relaxed. They kept great time driving the almost 1200 miles to NH. I was very happy and they also provided me with detailed updates, in addition to pictures of Hope stopping to take potty breaks. I was very picky as to whom I hired and it was my first time utilizing a transport. I could not hesitate to say good things about them and once again, I am a very satisfied customer. The GPS tracking helped immensely. I would use their services in the future if there was a need. Thank you!! A+
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.