CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

Excellent job handled dog with care and brought puppy in good condition and early best service

The service was good but I felt that need more communication. Also the payment method was weird . They said they accept all kinds and at the end only 2 types were accepted. It was ok overall but not what I read or expected.

Bryan was excellent to work with and a very strong communicator! He took my 5 year old cattle dog from SF to LA and it was a very pleasant experience. Highly recommend him for your transport needs.

Devin is the only pet transport I will use as long as he’s working. ⭐️⭐️⭐️⭐️⭐️🌟 I give him a 6th start. He drove my baby from Virginia to California and notified me the whole way. His concern, attention to detail, and caring nature are exactly what my dog needed and so did I. Thank you Devin. 12/10 recommendation!!!!!!!!

Jill took the time to answer all of my questions. She was super nice and helpful to me and Charlie. I was kept informed every step of the journey. I would recommend her to everyone! Super great person!!!!

Very nice and efficient, great experience

As a first time customer of Citizen Shipper, I was a little nervous about the transport of my pup to the airport. Howard helped to explain the process to me and was a consummate professional -- arriving early, being sweet to my fur baby, helping me with her crate and waiting while the airport agents processed her paperwork. Howard was kind enough to get a larger vehicle to accommodate her larger crate and all of our luggage. You can rest easy if you book with Howard!

Long long long trip cats were wet their blanket was soaked. Feel like they didn't get proper feeding when I text to see how they were no response no pictures like I asked Very disappointed this time . Used this service before with different driver and it was great these people were not great

Great communication!!

Steven was super attentive! Dior usually doesn’t like men, but she warmed up to him very quickly! Dior also usually doesnt do well with other dogs but Steven did his magic! He was super communicative during the whole process! He took her on many adventures which I appreciated! He not only drove her but took the time to spend time with her! She was super happy with Steven and so were we!

Yolanda kept in touch the entire trip with videos. I highly recommend her!

La familia transport gave me the best first experience of CitizenShipper I feel like I could’ve had. The communication was on point. I was reminded every few hours and sent videos and pictures of what my dog was doing. I was also updated on how far they were and whether there was any traffic. On the way to pick up my dog, they got rear ended and couldn’t complete the pick up same day. I was informed right away and they quickly communicated their plan. The transporter made sure to be there the next day exactly when the facility opened at 7AM and wasn’t late at all. Overall amazing communication, quick replies, and these are people that genuinely care for your pet.

They were super amazing. Sent me pictures and updates everyday and responded back super fast everytime i reached out. Also love that they shared their location the whole trip. My babies were in great hands! Thank you for taking great care of Dex and Sparky.

Bill was amazing! He brought our pittie from CT to SC and we are so so grateful! He is super kind and was very quick to respond throughout the booking process and their drive down!! Will 100% book again if we ever need a transport service. Thank you, Bill!

Matthew did an outstanding job transporting three commercial signs from Dallas to New York. He treated the signs with great care and delivered them incredibly fast. Everything arrived in perfect condition, and communication was clear and professional throughout. My customers were very happy with how smooth and reliable the process was. I highly recommend Matthew if you need something delivered safely and on time!