CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Using Tony was a smooth experience. He was trustworthy, great communication and reliable. Highly recommend
Brianna and her team were great moving our dog. We were definitely nervous but they were very communicative and sent pictures throughout the journey. They did the trip very quickly!
In an emergency situation whereby an ex-wife fell, had to rehabilitate over the foreseeable future, and could no longer handle her service dog, one can become desperate. This was our situation. Somehow, we were able to find a very friendly pet motel. This bought us enough time to find Bubbies Transport through Citizen Shipper. This service dog is a very special dog trained to detect diabetic anomalies. We couldnât trust just anyone, but Citizen Shipper had reviews and statistics of their partners, and this is how we found Bubbies. We needed them to meet a family friend at her house to pick up all of his supplies, then drive across town to pick up our Buddy at the pet motel for transport to my brothers home. We could not have found a more professional group. We had to supply multiple addresses and coordinate multiple timetables, and Bubbies pulled it off without a hitch. What was most amazing was that we were in constant contact via GPS. What could have been a very agonizing moment ended up being fun, as my ex was also following from the hospital. Thank you Bubbies, I highly recommend you for the most valuable of cargo.
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They were awesome and friendly. My pet was delivered with all his belongings and they always stayed in communication with me and they got to me super fast and on time . At first i was alittle worried because i didnt know what to expect but it turned out better then i was hoping.. thank you guys for getting my little guy to me with out any problems.
Yolanda was incredible. The level of care and communication is worth more than the limit of 5 stars. She transported our two cats from Maryland all the way to Arkansas to my father-in-law in record time. I would trust her with every pet for travel. I knew from the moment I met her at pickup that my cats were in good hands. If you're not transporting with Yolanda, you're missing out.
Horrible communication! They would never respond and just assumed that changing our agreed upon schedule would be ok. When told no, he just stopped responding. Then we saw he cancelled our reservation without even telling us. How do you trust a person with your pet when he canât keep his word or even communicate effectively with you. Do not use him .
Kay was the very best! and delivered my dog safe and sound from San Diego , Ca to Pompano Beach, Florida. She communicated well all the way sending pictures and videos. I highly recommend her for any Pet Transport. Chris K Pompano Beach, FL
Beyond satisfied with this transporter. She went above and beyond my expectations. Communication was clear and I was kept informed the entire trip. She was so pleasant to work with I would highly recommend!
Karen was very communicative and based on her email to me I was assured she was a good fit. However, when my puppy was dropped off, she smelled like urine. So did the little blanket she had. Also, Karen told me that her two vaccinated dogs would be traveling with her but when she dropped off my puppy I found out she had two other pets she had to drop off nearby. Had I known there were other pets I would have booked with someone else. Although Karen was nice I would never recommend her because it was apparent she didnât take proper care of my puppy.
Dedicated, fast and kind! Thank you Jesse and Carina!
Kay was great! She kept me updated throughout the ride. She even went the extra mile by sending me pictures and videos. My dog arrived happy, fed, and best of all safe. I would definitely use her again in the future!
Mike did a great job finding a driver to get my motorcycle to me in the time frame he said. And in an enclosed trailer as I wanted. Driver was awesome too. All Mikes responses were never pushy. Always respectful. And patient being I pretty much took a week to make a decision.
great people and easy to work with
 **THE CONTENTS OF THIS REVIEW ARE CURRENTLY BEING EVALUATED**
The cats arrived in 2 days, which was earlier than expected. Communication before and during the trip was good (pretty extensive before hiring, actually) he let us know where he was stopping for the night, sent updates and pictures of the kitties several times a day. Has a tracking device as well so you can check where they are in real time. I was nervous since it was a lot of money and it was the first time using this platform, but he is NOT a scam.