CitizenShipper Reviews:
What 75,210+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,210 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Moulton, IA to Spencerport, NY
Not everything will always go perfectly to plan. In my experience one of the owners of one of the puppyâs they transported got stuck at the airport. Luckily, with Paws Door 2 Door they safely and properly took care of my puppy through that entire process and gave me plenty of photos/ updates to make me feel secure. My puppy was in a very good headspace and mood when we had gotten to meet him. Iâm very grateful for Paws Door 2 Door.
Shipment from Hingham, MA to Middleton, WI
AVL Transport was great. Tina kept us updated, so we knew when to expect pick up and drop off. Highly recommend!
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Shipment from Klamath Falls, OR to Olympia, WA
I didnât know pet transports exist until recently, when I was unfortunately in the need of sending my Husky from Oregon to Washington. Emi was absolutely amazing, and she made a very difficult situation for me and my children, a lot better by being compassionate, professional and extremely accommodating. If I could leave 10 stars I would. đđ˝
Shipment from Lynnwood, WA to National City, CA
Ricardo took the very best care of my Louie from his trip to california from washington. I chose this service because Louie is very timid and I think the plane wouldâve been very traumatic for him. I was updated throughout their journey with photos. 10/10 recommend.
Shipment from Tampa, FL to Orlando, FL
Very dependable, great communication and on time. If you are looking for someone to transport a pet, I highly recommend them.
Shipment from Sacramento, CA to Greenville, IL
Natalia is awesome. She drove our dog from CA to IL safely and on time. I choose to have my dog travel in a large cage that she provided because he gets nervous. The other dogs being with delivered were not. Natalia shared a Life 360 link so we could track her as she traveled along the way. She texted pictues of my dog on the potty breaks. I highly recommend her and can't thank her enough for transporting Regal!
Shipment from Los Angeles, CA to Boston, MA
She was great! Very communicative and our pup Hank was in great care! he was delviered in the promised time frame and it was so nice to get constant pics and updates! Highly recommend!!
Shipment from San Ramon, CA to Tecumseh, OK
Great communication and quick transport.
Shipment from Escondido, CA to Austin, TX
Thank you so much for getting Rocky to us safe and sound! After being abandoned by another transport person who is on here, we were so so anxious about booking. CJ was very responsive, quick and got our dog to us without incident. He also does VIP transport which is great. Thank you
Shipment from Ellington, CT to Spring Hill, KS
Highly recommend Osman! He got my dog safely to our new state despite some unexpected challenges along the way. He kept me updated throughout the process with regular communication and pictures. It was clear that he genuinely cared for my dogâs well-being. My dog arrived happy, healthy, and stress-free.
Shipment from Kaysville, UT to Gilbert, AZ
Very communicative before and after. Did exactly what he said he would. Timing was impeccable.
Shipment from Springfield, IL to Houma, LA
Delivered as scheduled and kept in contact the entire time
Shipment from Lincoln, NE to CARNES CROSSROADS, SC
From the initial contact to the final delivery, everything was smooth and professional. Throughout the trip, Sam sent short videos to keep me updated on my dog's progress, which gave me a lot of peace of mind. He arrived on time, and my dog looked happy and comfortable the entire journey. The level of care and attention Sam provided was outstanding. If you want to be confident that your pet will not only arrive safely but also receive the same love, care, and attention you would give them yourself, I highly recommend Sam.
Shipment from Fort Worth, TX to Green Lake, WI
Scooby Doo was great! Easy to work with and timely. Thanks for giving our dog a pleasant ride!!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,210+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.