CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Average Rating
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
65 lbs Golden Retriever from New York, NY to Los Angeles, CA (2793 mi)
Flexible, reliable
40 lbs Goldendoodle from Lewisville, TX to Burgettstown, PA (1227 mi)
We could not be happier with the amazing service Marques provided. Our goldendoodle puppy was was picked up in Texas less than 24 hours after booking with them, and he even arrived in Pennsylvania early. Our puppy was well cared for along the 1,200+ mile ride. We were absolutely thrilled to get all the texts, pictures, videos, and updates as they traveled. Marques did an outstanding job with our very precious cargo. He delivered pure joy to our family with our pup. We couldn't be more grateful to him and Factory Transporters. We highly recommend them and would most definitely use them again.
23 lbs Australian Shepherd from Miami, FL to Kansas City, KS (1470 mi)
Toyamarie got my Bella here in the time frame she said she would! I got video updates at every stop and got to see that Toyamarie was gaining Bellas trust at each stop ( very anxious mini aussie) which made me very happy with my decision to go with Toyamarie. I will definitely use her transport service again when I need it!
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
4 lbs Cavachon from Dewey, OK to Westerville, OH (817 mi)
Marla was amazing. Helped us on very short notice and was here so quickly with our new puppy, safe and sound!
45 lbs Labradoodle from Oceanside, CA to Matthews, NC (2456 mi)
Antonio was amazing! I was so sad to be apart from my babies for several days, but we couldnât fly with them. So we found this site and saw all of the many options available. Antonio had wonderful reviews and was incredibly responsive from the get go. He picked up our babies at our house and gave us an estimated ETA. We provided him with a slew of items in order to make the trip more enjoyable for our puppies and kitties. He appreciated all of the items. He sent daily videos showing wagging tails during their daily walks and Pictures of our kitties cuddling together in their kennel. He dealt with terrible weather and an awful accident that delayed his arrival considerably. He never responded in frustration and never sounded upset. He did whatever was best for our animals making sure that they arrived safely. He arrived this evening and it was a wonderful reunion. Everyone was happy and healthy. Regardless of the tiresome trip, Antonio had a smile on his face. He was absolutely wonderful and we are so grateful to him. Thank you for EVERYTHING, Antonio. God bless you and keep you safe on your many travels.
Other Heavy Items from Bradenton, FL to Panama City Beach, FL (429 mi)
Top notch communications, courtesy, value and quality service from pickup to drop off. Highly recommend!
13 lbs Cat from Newark, NJ to Pittsburgh, PA (362 mi)
During our move to the USA, we needed somone to take our cat, Asmodeus, from JFK airport to Pittsburgh PA. With all the stress and worries that we had that day, Donna was a true proffesional with attantion to details and adressed any concern that we had and every need that Asmodeus could have after a long flight. We recommend to everyone
30 lbs Shorkie from Rochester, MN to Milwaukee, WI (277 mi)
Great costumer service Arrived on time Updates throughout the trip Very pleasant and friendly Great communication skills Organized Affordable
70 lbs German Shepherd Dog from North Las Vegas, NV to Omaha, NE (1284 mi)
They were able to fit my dog on their route within a week. Very easy to work with, good communication, picture updates, and my dog was in great hands. Greatly appreciated the service from Lucky Critters Transport!
12 lbs Labradoodl from Detroit, MI to Burlingame, CA (2414 mi)
Heather was absolutely magnificent in taking care of our puppy. She is responsive, responsible, caring. Every step of the way she was just easy to work with. She was on time every step of the way, delivered him as agreed and in great spirits. In addition she offered us an unbeatable price amongst dozens of others. You can rest assured your pet will be safe and happy when delivered to you.
25 lbs Alaskan Malamute from Decatur, TN to Duluth, MN (1014 mi)
Kim did an amazing job bringing Leo from Tennessee to Minnesota! She made the trip in record time and kept us updated every step of the way and even checked in a few days later
9 lbs Cat from Blackshear, GA to Dexter, ME (1327 mi)
Amazing! Flexible, kept us up to date and got the cats to us perfectly! If I could give six stars I would!
39 lbs Cat from Albany, GA to Jacksonville, FL (207 mi)
Very efficient and amazing communication. Experience using this service couldnât have been better!
4 lbs Morkie from Old Tappan, NJ to Cedar Rapids, IA (1026 mi)
From beginning to end seamless process. My puppy was transported from New Jersey to Iowa. Everyone involved was on a group test. We were informed every step including pictures. Service was excellent and caring. So many wheels in motion during this process. It was handled with professionalism and compassion. I would use this transport company in the future as I felt my pet was the top priority.
14 lbs Cat from Los Angeles, CA to Rock Hill, SC (2425 mi)
âââââ Absolutely Exceptional â The Only Pet Transport Team Iâll Ever Trust! I cannot say enough wonderful things about ZippaPet LLC and the incredible fatherâdaughter team, Jesse and Carina. They recently transported my three fur babies from California to South Carolina, picking them up on 11/15/2025 and delivering them safely on 11/18/2025, and the entire experience was beyond anything I could have hoped for. From the moment they arrived, it was clear how deeply caring, patient, and genuine they are with animals. My cats immediately felt comfortable with them â something I honestly didnât expect for such a big move. Throughout the trip, they sent me videos and photos twice a day, and I could track their journey across the U.S., which gave me so much peace of mind. They treated my babies like their own, and it truly showed. By the time they arrived, my cats were happy, relaxed, and far less stressed than they would have been had I attempted the move myself. If you are searching for a pet transport service that is trustworthy, compassionate, professional, and truly dedicated, look no further. ZippaPet LLC is the gold standard. I am forever grateful for Jesse and Carina â they turned a stressful cross-country move into an experience filled with comfort and confidence. Highly, highly recommend!