FRESHSTART FLIGHT NANNY & door to door transport

I received a phone call from an animal shelter that an old friend of mines cat was brought in and that I was down as an emergency contact on her chip. I immediately jumped in action to find transport fast and rescue her asap! She's a senior cat and I couldn't imagine what would have happened to her if I didn't take her in! This company was first to recommend their services and was the most reasonably priced. Once we settled on a pick up and delivery date, they updated me the whole time on her status with pictures and texts. We had quite a few laughs and giggles during the whole trip. I highly recommend this service to anyone in desperate need of animal rescue/ transport. Would give them 6+ stars if that was a thing! Professionalism at its best! Thank goodness for kind hearted people like you in this world of chaos! Can't thank them enough! Worth every penny! You guys rock! \m/

Trusting people to transport your brand new puppy can be a very anxiety inducing but I hope this review can help ease some of the worries I had with using strangers online to handle not only our money, but the newest member of our fur family. Sean and Jenny were both great and lovely to work with. They were professional and very efficient in getting our puppy to use safely and, just as an extra bonus, fast! Thank you both again so much.

Aloha Fresh Start Flight Nanny We cannot say enough amazing things about Fresh Start Flight Nanny and especially Sean. What started as a very stressful, time-sensitive situation turned into an experience that restored our faith in people. We were trying to coordinate transport and veterinary requirements for three cats — Kiwi, Peanut, and Abby — so they could complete the strict Hawaii entry requirements, including microchips, rabies vaccinations, and timing-sensitive documentation to avoid quarantine. The circumstances were extremely dynamic, schedules kept changing, and there was never a simple or straightforward timeline. From the very beginning, Fresh Start Flight Nanny was patient, understanding, flexible, and unbelievably accommodating. Sean went far beyond what anyone would reasonably expect. One of our cats, Peanut, is an absolute sweetheart but nearly impossible to catch and crate. After previous unsuccessful attempts, Sean was completely willing to rearrange his entire schedule and fly into West Virginia early from Texas if needed, just to help capture Peanut, get him safely to the veterinarian, and make sure he stayed on schedule for Hawaii’s strict timeline requirements. Thankfully, a family friend, Becca, was able to safely catch Peanut beforehand, allowing him to make his veterinary appointment on time. Once that happened, Sean immediately adapted again and changed his travel schedule a second time so he could still personally help crate the animals, transport them safely to the hotel, and prepare them for travel the following morning. That level of flexibility and dedication is rare. The moment Sean arrived, all anxiety disappeared. He was calm, professional, confident, and incredibly compassionate with the animals. He safely and gently handled all three cats without chaos, stress, or injury. It was honestly impressive to watch. Throughout the process, communication was outstanding. Sean constantly kept us updated with texts, calls, and photos. He was always accessible, incredibly reassuring, and had an amazing sense of humor that helped reduce an otherwise emotional and stressful situation. And the dedication didn’t stop there. During the flight process, an unexpected issue arose when a flight attendant reported an allergy concern. Instead of panicking, Sean remained completely professional, calmly adapted, secured alternate travel arrangements, flew into Dallas-Fort Worth, then personally drove the cats all the way to Norman, Oklahoma to ensure they arrived safely and on time. When the cats arrived, they were calm, healthy, relaxed, and transitioned into their new environment almost immediately — eating, drinking, exploring, and playing as if nothing stressful had even happened. That says everything about the level of care they received. Fresh Start Flight Nanny is not just an animal transport company — they are genuinely caring, trustworthy, compassionate people who treat your pets like family. Sean, his family, and the entire team went above and beyond in every possible way. Five stars is not enough. We would recommend Fresh Start Flight Nanny to absolutely anyone needing pet transportation services. Professional, dependable, compassionate, flexible, and simply wonderful human beings. Thank you again to Sean and the entire Fresh Start Flight Nanny family. We will never forget what you did for us and for Kiwi, Peanut, and Abby. Mahalo Gina and Frank 

Very satisfied. Great communication, Excellent service!

Sean at J&J FreshStart Flight Nanny Transport was an absolute lifesaver. After dealing with a nightmare with another transportation company that changed our plans and rescheduled four different times, we were overwhelmed and close to giving up. Then we found Sean and everything changed. He stepped in, booked a flight for the very next day, and had our puppy, Medusa, safely home with us within two days. What had been one of the most stressful weeks turned into an incredible experience because of him. Sean was professional, responsive, compassionate, and communicated with us every step of the way. We always knew what was happening, and his updates gave us so much peace of mind. He didn’t just provide a service—he truly came through for us when we needed help most!! We are beyond grateful. Sean absolutely saved the day, and I cannot recommend him highly enough. If you are considering pet transport, book with J&J fresh start flight nanny . You will be in the best hands.

I had such a great experience with Sean and Jennifer. They were so sweet and very accommodating. Jennifer bought a crate for my pup last minute because i was unable to purchase one and drove to the breeders house to pick up my Joby! I would highly recommend them. They were right on time for pick and arrived at the airport on time. Thank you so much Jenny and Sean!

Sean was awesome and super easy to book with! Requested for somebody on Monday and he came through with a confirmed flight on Wednesday and made it happen for me!

was initially very apprehensive about sending my goldendoodle puppy across the country with someone I didn’t know. However, from the moment I met Sean and his sweet four-year-old daughter, I felt much more at ease. They were kind, reassuring, and kept me in constant communication throughout the entire trip. Despite a delayed flight and a last-minute change, Sean made sure my puppy arrived safely and as quickly as possible. I’m incredibly grateful for the care and effort he put into the journey. Everything turned out great, and I would absolutely recommend his service to anyone needing a flight nanny.

I couldn’t be happier with the care and professionalism provided while transporting my dog. From start to finish, everything was handled with genuine attention, reliability, and compassion. It gave me real peace of mind knowing my dog was in such capable hands throughout the entire process. Communication was excellent, timing was precise, and it was clear that my pet’s comfort and safety were the top priority. You can tell this isn’t just a job, it’s something he truly takes pride in. I highly recommend him to anyone who needs their pet transported. I wouldn’t trust anyone else with my dog.

The whole experience was amazing. Very understanding and considerate as well. They took great care of my cat for his first flight and had no issues. I would definitely recommend and would also use again in the future. Thank you for everything!