CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Susan was great. Her price was competitive, she was really flexible and took great care of our dog. We couldn't have asked for a better driver.
The transport showed up he had no help and was unable to load a motorcycle. It required me and my son in law to get it loaded. He then had no idea how to secure a motorcycle for transport. My original terms of service was for my bike to arrive Monday when I would be home to pay (and unload myself). He tells me he will be there Sunday. My wife is disabled and cannot help him. Galaxy told me he would accept PayPal. Then tells me he wants cash or zelle. Worst experience in my life
Joseph was great and very communicative throughout the entire process. He transported our senior dog from CA to ID and provided updates and photos along the way. He took great care of our large Labrador during the long drive and we would definitely book with him again!
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Diane was really amazing! She took such good care of my baby pom Bear 🥰 she sent updates the entire transport and sent a tracker link as well! Never using another transport!
Extremely happy with Steven’s service. We had to change our pickup time at the last minute and he was extremely accommodating and kind. He took great care of our puppy along the way for a long drive and provided timely updates with photos. we felt very secure and comfortable leaving our dog with Steven and would do it again without question. Will be calling Steven for any future pet travel. Thank you Steven!
Extremely satisfied with their service
Robert was fantastic! He communicated frequently and thoroughly, sent us very skillfully crafted photos of our much loved dog, and arrived ahead of his ETA. Our dog clearly enjoyed the journey and Robert’s company. Most tellingly, if we ever need to transport a dog and cannot do it ourselves, I will actively seek out Robert to help us out again! I cannot recommend him highly enough. If I could give him 6 stars out of 5, I would!
Jennifer was great. She picked up my 14 year old ship tzu and brought him to California. This is the first time I used her service. Throughout the trip she sent me pictures and kept me informed about their ETA. Beau was cared for reached earlier than anticipated ETA. I would definitely recommend her to everyone
Excellent Communication and Service. Highly recommend CMoorepetsTravel LLC for transport of your beloved pets. Max enjoyed his ride across the country and spoiled along the way.
I was a extremely disappointed with his service. The communication was TERRIBLE. He told me over the phone and through messaging that he would get to Florida on the 23rd in the morning. The next day he calls me to ask if I can drop off my dog on the 24th (mind you I leave on the 24th) he then realizes this is when I leave. When I told him he said he would pick up my dog the morning of the 23rd he said that he NEVER said that, that it must have been a miscommunication. For the sake of not arguing I said it’s fine and he told me to send him my address and that he would pick up my dog from my house Sunday night. This morning rolls around and he sends me a picture of how his maps to show when he would be here. He said he can’t share his eta because it’s on Apple Maps. Which if you have an iPhone you know you can very well share your eta. Anyways I told him thank you and asked him to let me know when he is 15 minutes away from my house so I know to gather this things. He then says no you have to keep the in west palm beach. At this point I’m even more confused because as per our last conversation we ended it with him telling me that he will be picking up my dog from my house . He says he can no longer do it and that he needs me to drop him off in west palm beach which is an hour from me and he won’t get there until 11 pm. I call him and I tell him I leave tomorrow morning at 5 am and I wish he would have told me in advance that he was no longer planning on on picking up my dog from my house. I then sent him the messages of him saying that he was going to be in Florida on the 23rd at 6 am and that he would be dropping off my dog in D.C at 11 pm. This made him blow up to show that he was in the wrong and he started to yell at me over the phone. He said that he doesn’t need to tell me things and keep me updated because I am not his parent, and told me to not speak to him that way. All I kept saying was that I wish he would’ve told me ahead of time. As someone who you are hiring to do a service for you, something as important as driving your dog you’d expect some communication and update if there has been a change of plan. He ended up cancelling even after knowing that I leave to move tomorrow. BE AWARE. Do not book this man at all cost. The price is cheap but there’s a reason for that. I didn’t want to believe all the other bad reviews but now I’m regretting that I didn’t
HIRE HER! You will not be disappointed. Miranda is an absolute angel on earth. She is everything that she advertises and more. She treated our sweet German Shepherd puppy with so much love and kindness during their 9 hour drive. We were kept up to date the whole trip with multiple pictures and texts during pit stops. Her transports get the VIP treatment and she doesn't miss any details. She understands the importance of how delicate young pups are and takes great care in considering where and when she stops - keeping up with important routines and schedules, despite being on the road. Her focus is on your baby and not the clock, making sure that the ride is comfortable and with the least amount of stress possible. Enzo arrived so calm and was not the least bit scared. I would hire her a thousand times over and would recommend her to all of our family and friends. She is an absolute bright light in this world and I am so blessed to have found her.
Safe and communicative
I was very happy with the experience with James. He kept in communication. He was easy to work with. My pet arrived healthy and happy and in good time.
This review is a bit late. But Douglas was an absolute gem to deal with and Bodhi .. now Bentley arrived in perfect condition. I really appreciate them and the last minute pick up of him on their way back home. I highly recommend them to anyone looking for pet transportation, especially a new puppy. They follow the No Paws On The Ground for the little ones safety. Thank you both so much and can't wait to use your services again. Much Love from me and Mr. Bentley Boy ~
This was my first time using a pet transport so I was nervous. However, Furbabbies were great about communication and went above and beyond to keep my fur baby safe and loved. Very dedicated , he and his wife even had a few months old baby onboard which is commendable amount of dedication and effort. They met with the breeder and bought all the paperwork and took care of my furbaby throughout the journey. They even had GPS tracking on which put my mind to ease. They had to stay overnight but delivered the puppy early morning to me. They took exceptional care of my puppy. Also had a huge car and the price was very affordable. I would recommend them to anybody considering pet transport. Please chose them for your fur baby transport without hesitation.