CitizenShipper Reviews:
What 73,620+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,620 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Freeport, NY to Arlington, TX
The service was phenomenal, with communication on point as he sent me pictures of my dog, making me feel that my dog was in good hands; the estimated delivery time and date were spot on, and the entire process was timely and efficient, making this the best service I’ve experienced and highly recommending it for anyone seeking reliable, communicative, and top-quality pet care.
Shipment from Queens, NY to Kensington, MD
Goda was absolutely fantastic — professional, communicative, and took great care of Lucy throughout the trip. Highly recommend and will definitely work with them again!
Shipment from Eugene, OR to Waverly, NY
Flexible and hard working! Great Communication.
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Shipment from Keizer, OR to Morgan Hill, CA
Ricardo is super attentive to pets needs, very caring, responsible, and always connected for a proper comms. He delivered my cat instantly accommodating her needs and providing best possible service.
Shipment from Huntsville, AL to Augusta, GA
CJ did amazing delivering our bernedoodle! He sent updates & arrived at the expected time.
Shipment from San Bernardino, CA to Concord, NH
Wow! What can I say?! She became family in an instant and was excellent from the beginning to the end. We miss her already and is always welcome to stop in, stay and be part of our family. She and Roxxy were amazing and we will forever be grateful for their service to us and our animals. What did she move in one swoop you ask? 10 dogs, 7 cats and 1 angry pig who handled the whole trip well. Needless to say, would recommend a million times over and will miss her dearly! Thank you, Jessica and Roxxy! 💗🙏🏻🐾🐷😭🥰✅
Shipment from Phoenix, AZ to Elk Grove Village, IL
had to find pet transport for my two cats last minute and happened to find this company. I had never transported my pets before and was a little unsure of the process, but Byron and Zacavion quickly changed my confidence on the process. They were both extremely professional throughout the whole process. I got updates with photos every 3-4 hours and they were able to drive my cats from Phoenix to Chicago in no time. I would definitely use their service again, and I recommend it for anyone needing pet transport. P.S. a bag of food of ours got left in the transport and Byron and Zacavion made sure to stop back the next day to drop it off. Pretty incredible service
Shipment from Westport, CT to Los Angeles, CA
The driver was awesome. He knew what he was doing. I had no worries about safety. He fed the dogs and gave him treats and water in a timely manner. I highly recommend him to anyone you’re in good hands or you’re in good Paws.
Two end tables, two lamps with shades
Laurie at Trusty Pet Shippers communicated fully and promptly throughout the process. She picked up the items and arranged for their shipping through FedEx. They arrived at their destination in perfect condition and on time. I would definitely contact Laurie again!
Shipment from Albany, NY to Phoenix, AZ
Jorge was exceptional in getting my pup to AZ from Upstate New York. From the beginning, Jorge was prompt in his responses, arrived promptly at pickup time, sent pictures & videos along their journey & delivered my pup just as Jorge had expected! The trip couldn’t have gone any better. Thank you Jorge!! I will definitely keep you in mind for another pup’s journey. Great job!!
Shipment from Cape Coral, FL to DeWitt, VA
Absolutely wonderful! She was great with my dog. Communication was wonderful! Sent pics and updates while transporting her. Highly recommend!!!
Shipment from Atlanta, GA to West Palm Beach, FL
I can’t thank Jadarius enough for the incredible care he gave to my French Bulldog, Chanel. From the very beginning, he was attentive, kind, and extremely professional. What meant the most to me was how he stayed in constant communication throughout the entire trip, always replying to my messages and sending me pictures of Chanel to keep me at ease. It’s not easy trusting someone with your pet, but Jadarius truly went above and beyond. I highly, highly recommend him with all my heart. Thank you for your amazing support and for taking such great care of Chanel on her journey home!
Shipment from Rushville, NY to Lake Charles, LA
He exhibited exceptional communication skills, adhering to established protocols throughout the process. Regular updates were provided every few hours. His consistent communication alleviated my concerns regarding potential scams. From the initial stage to the final exchange, his communication facilitated a seamless process. His pricing was reasonable. Given the exceptional service he provided, he may want to reassess his pricing structure. I took a chance on a relatively new service provider on this platform, and it proved to be a worthwhile decision. I intend to utilize his services again. We are grateful to have our puppy Greta.
Shipment from Neillsville, WI to Sandown, NH
Sean at J&J FreshStart Flight Nanny Transport was an absolute lifesaver. After dealing with a nightmare with another transportation company that changed our plans and rescheduled four different times, we were overwhelmed and close to giving up. Then we found Sean and everything changed. He stepped in, booked a flight for the very next day, and had our puppy, Medusa, safely home with us within two days. What had been one of the most stressful weeks turned into an incredible experience because of him. Sean was professional, responsive, compassionate, and communicated with us every step of the way. We always knew what was happening, and his updates gave us so much peace of mind. He didn’t just provide a service—he truly came through for us when we needed help most!! We are beyond grateful. Sean absolutely saved the day, and I cannot recommend him highly enough. If you are considering pet transport, book with J&J fresh start flight nanny . You will be in the best hands.
Shipment from Doss, TX to Canton, TX
DNG was amazing and highly recommend stayed in touch throughout the entire process sent pictures at pick up and took great care of our Maine Coon kitten “Beaux”
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,620+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.