Express Pet

Overall my experience with Express Pet was great! From the quote to the delivery, all my questions and concerns were answered in a timely manner. I would recommend and use the service again. What I learned. There are a few players involved. First is Tracie, she is the initial contact in the quote. Then I was passed to Rob, he explained the process for my situation. I had many questions, and he responded quickly to give me answers and options as weather could have impacted the flights. He helped facilitate a carrier for my puppy for an additional $50.00. He coordinated the flights that worked for the breeder for Departure airport and myself on arrival airport. He securing space availability on the arrival flight. The pet flight fee is included in the $500 quote.Once I agree on the date, the quote price $500.00 and the $50.00 for pet carrier, Rob said once I booked thru the app (FYI an additional citizen shipper app booking fee $273.00 not part of the quote) and pay deposit $100.00 and $50.00 for Pet Carrier he would sent me flight times and create a text thread for all communications. Ok did that. And within 8 hours, I received final airlines, flight times and arrival airport, along with a text thread including myself, my breeder and the next player, the person who will be traveling with my Puppy. The Puppy Transport, Lets call her “B”. She was lovely, She was extremely helpful in walking both myself and my puppies breeder thru every step of the process. She also was very patient with all the text messages back and forth of excitement between my myself and my puppies breeder. “B” put my breeder at ease with exact meet up location at Departure airport. Once the Hand off happened, again “B” texted me along the way. Ie, yes the puppy barely made the 20pd weight limit and fits in the carrier, yes we are thru security, we are ready for take off ,Etc and sent photos. Same once they landed and we met at baggage claim. It was great to meet “B” in person who was the MVP of my experience with Express Pet. We talked for a few mins took a few pictures and then understanding my joy, kindly reminded me I have to pay her. I reached out to Rob to confirm where I was sending my remaining payment. $400.00 ( remember the $100.00 Deposit?). He responded quickly to letting me know I pay, “B” the pet transport fee $500.00 and verify her payment info. When I asked Rob about the deposit, radio silence. “B” said that $100.00 is Rob’s coordinating fee. I was confused but also very happy the day was over and I had my puppy who was unfazed by the travel process. “B” did do the pet Transport and I did agree to pay that Price. I let it go. To wrap up my experience. I was unaware of the citizen shipper booking fee and was misled by the deposit. I would use The Express Pet service again, do you get the same people? I don’t know? It’s a business, Pet Transportation is a very convenient service that comes with a price. Do your own research. Ask more questions than you feel necessary. 4 weeks later my puppy and I are doing great.

I had absolutely no problem with Express Pet. I was EXTREMELY nervous about this process, the idea of blindly trusting a stranger with your most prozed possession is nerve racking. But Rob, from Express Pet, reassured me that he would deliver as promise. He kept me updated throughout the entire process, and I am so so grateful for what they did. Thank you again.

Rob did a fantastic job getting my puppy to me ahead of a major storm. Thanks again

The experience was great!

Super fast service, communication was top notch and received updates throughout. Will use again and would recommend to anyone! Got my 12 week old frenchie home super quick, clean, and safe! Thank you! 🙏

I was incredibly satisfied with the service provided to transport my 2 cats. They were escorted by Rob in a direct flight from CA to FL. The itinerary was completed solely by the service, drop off and pick up was effortless. I would highly recommend their company and will use them in the future!

Very nice guy but don’t end up shipping

Amazing service taking out Newfoundland puppy from Denver to Boston by plane. Very responsive, willing to accommodate all our needs. Both Rob and Don have been wonderful! I highly recommend and will use again.

Rob is the very responsible and very professional. We transport our kitten from Uzbekistan to New York and Rob brought him to Los Angeles. He is very caring and friendly with pets.

This company is phenomenal !! They delivered my little yorkie with TLC and they were spot on !! I would highly recommend !! Ty ty ty