Prestige Pet Transport LLC

Prestige Pet Transport LLC

★4.1 • 83 Shipments

10 reviews • Since December 2024

About

‼️ Please reach out to discuss details prior to accepting a bid ‼️ Welcome to Prestige Pet Transport! 🚗🐾 Explanation for the reviews and ratings - Over the past couple weeks, we had mechanical issues with the vehicle we were using for transport and a few clients canceled. Even with keeping up with communication and keeping clients updated, as well as giving out refunds, it is out of our control with what someone will say. Clients did seem understanding but once given the refund. It was otherwise. We try our best to remain honest and upfront about everything we do. As stated, we did have mechanical issues but have since then purchased a new vehicle for transport. So, hopefully you still give us a chance to show we can provide top tier service to our clients. God Bless! ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖ At Prestige Pet Transport, we believe pets are part of the family. Based in beautiful Apopka, Florida, our husband-and-wife team, Patrick and Nelly, specialize in providing safe, reliable, and comfortable ground transportation for pets of all sizes and breeds. Whether you're relocating, going on vacation, or need transport for any other reason, Prestige Pet Transport ensures your furry friends travel in comfort and style. As part of our commitment to providing the highest level of care, we are proud to be certified in Cat and Dog First Aid by the Red Cross. This certification ensures that we are equipped with the knowledge and skills to handle emergencies, recognize signs of distress, and provide immediate care if needed. With our expertise, you can have peace of mind knowing your beloved pets are in capable and caring hands throughout their travels. Our family-run business is dedicated to making each journey stress-free for both you and your pets. We offer door-to-door service, live GPS tracking, regular updates during transit, and personalized care tailored to your pet's unique needs. At Prestige Pet Transport, your pet's safety and well-being are our top priorities. Understanding the importance of breeders and customer investments in the pet industry, we go the extra mile to ensure all animals are transported with the utmost care and attention, maintaining their health and well-being throughout the journey. Our commitment to excellence guarantees that your valuable investments arrive safely and securely at their destination. We follow a strict "no paws on the ground" policy for puppies under 16 weeks of age or those who have not yet received all of their vaccinations. This ensures the health and safety of our youngest travelers by protecting them from potential hazards during the journey. Choose Prestige Pet Transport for a seamless, worry-free pet transport experience. Patrick and Nelly are here to ensure your pet's journey is our passion. ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖ ‼️ Prestige Pet Transport Cancellation Policy ‼️ At Prestige Pet Transport, we understand that plans can change, and we strive to be as flexible as possible while ensuring fairness to our clients and maintaining our scheduling commitments. Our cancellation policy is as follows: Cancellation Timeframes & Refunds: - More than 48 Hours Notice: Cancellations made more than 48 hours before the scheduled pickup time are eligible for a full refund, minus any non-refundable deposits or administrative fees. - 24 to 48 Hours Notice: Cancellations within this timeframe may receive a partial refund or a credit toward future services. A cancellation fee may be applied to cover administrative and scheduling costs. - Less than 24 Hours Notice: Cancellations made less than 24 hours before the scheduled transport will result in a non-refundable charge of up to 100% of the service fee due to the inability to fill the reserved slot on short notice. - Rescheduling Policy: We allow one reschedule at no additional cost if requested at least 48 hours in advance of the original transport date. Additional rescheduling requests may be subject to a fee. - No-Show Policy: If you fail to be present at the agreed pickup time and location without prior notice, the trip will be considered canceled, and no refund will be issued. - Exceptions: In the case of extreme weather, medical emergencies, or other unforeseen circumstances, we may offer rescheduling options, or a partial or full refund at our discretion. By booking with Prestige Pet Transport, you acknowledge and agree to this cancellation policy. If you have any questions, please contact us directly. This policy ensures transparency and allows us to continue providing reliable and professional pet transport services. Refunds are usually processed within 5–10 business days from the date of approval or cancellation confirmation. Depending on the customer's bank or payment provider, it may take an additional 3–5 business days for the funds to appear.

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Pet Protection Coverage

Safety comes first! Your pets are covered with our $1,000 Pet Protection coverage.

Booking Assurance

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Trusted transporters

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Vehicles Often Rents Vehicles

2020 Pickup Ram 3500 Crew Cab

2019 Van/Minivan Chrysler Pacifica

Customer Reviews

A

recently

Extremely qualified and professional. Got my transportation in the next day. Definitely cares about animals and great price!!! I highly recommend and appreciate this company!

Laurie

recently

I would hire them again for another transport.

Allison

recently

This was an absolutely problem FREE transport. I highly recommend this company to anyone considering a pet transport. Communication was perfect, price was reasonable and the drive had no issues. My dog had been through some trauma and was very scared in the first picture but the next picture she looked so happy as she was “navigating” their trip. Patrick went out of his way to treat her like a princess. I cannot say enough good things about this company.

Joy

recently

They took great care of my puppy in his trip. They also kept me updated on progress. I tried to do 5 stars but it wouldn't post until I did 4.

Vanessa

recently

Pyp transport got my Great Dane from az to fl safely and I am very thankful.

Tara

recently

This was my first time ever transporting my two cats and to say I was nervous is an understatement. Patrick and Nelly were amazing and made me feel completely at ease about my decision. They were kind, reassuring, respectful, patient, and most importantly, gave great care to my two girls as they made their way down to Florida. Patrick responded within minutes when I texted, and was very accommodating. I didn’t have small travel litter boxes and he even went to the store to get them for me. Truly caring individuals and I would highly recommend Pyp Transport! Thank you Patrick and Nelly for taking such great care of Cleo and Darla, I would definitely book again!

Ashley

recently

PYP did a great job. As soon as I booked they scheduled a call to go over everything and answer any questions I might have. From there on out they stayed in close communication and were flexible when I needed a slight change. Pick up and delivery was on time with no issues. Highly recommend!

Michele

recently

Did a great job with our cat!

Dan

recently

Driver was a nice guy and delivered our pup safely.

Alejandra

recently

Patrick was extremely kind and connected perfectly with my dog. I wish there was more punctuality on the drop off, better time management … But I truly recommend his services. Would use his services again.

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