COVID-19 update: stay safe and drive on

CitizenShipper CitizenShipper · Updated January 16, 2024

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covid-19 update

CitizenShipper is aware that different city and state governments are actively regulating non-essential deliveries, which may have an impact on shipments. Operations, transportation, and deliveries will continue except where constrained by government restrictions.

Effective March 24, 2020, under local, state, and federal ordinance, CitizenShipper has been established as an “Essential” logistics service. All drivers have access to a letter of passage, which should be provided to local authorities in the event the driver is asked for it during the delivery process.

In the wake of the COVID-19 pandemic, millions of Americans are “sheltered in place.” Public places and other non-essential businesses have been forced to cease operations until further notice. The delivery services of transporter using out platform will be critically important for people across the nation throughout the COVID-19 pandemic. CitizenShipper is making strenuous efforts to respond to those needs.

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If you are unable or restricted from delivering an active shipment, please contact us as soon as possible at or by calling (903) 213-5321. Please review the frequently asked questions (FAQ) section at the bottom of the page.

With the emergent impact of the coronavirus (COVID-19) now invading essential parts of everyday life, including logistics supply chains across the globe, the well-being of drivers, shippers, and our employees will remain our top priority.

CitizenShipper understands that many drivers and shippers rely on this our online marketplace, which is why we will continue to support such logistical needs as best we can.

CitizenShipper is closely monitoring operations, and zealously communicating should we see any potential developments that may affect pick-up and delivery for both drivers and shippers. We are asking all shippers and drivers to make some adjustments to their typical delivery procedures to ensure public safety.

A reminder for drivers and shippers

While CitizenShipper is an online marketplace that connects shippers with transporters, we feel a duty to tell both parties who may have person-to-person contact the importance of health and safety measures. Please visit the CDC website for important safety information.

Since transporters may be in physical contact with numerous customers each day, sometimes in completely different cities and states, there is a heightened risk for both parties to pass or contract COVID-19. As a result, we recommend the following actions:

  • Avoid the Customary Handshake. You may feel uneasy rejecting a handshake, but for everyone’s safety and well-being, do your best to avoid it. Healthcare professionals have repeatedly stated that handshakes are one of the easiest ways to spread the illness.
  • Contactless Delivery. Shippers and/or drivers can agree to “contactless delivery” (see below). Both parties are encouraged to establish a doorstep delivery method when possible.
  • Patience and Understanding. It is important to remember that this is a very trying time in the nation. Should either party face extenuating circumstances related to COVID-19, it is important to be understanding. We are all in this pandemic together.

Other important safety tips include:

  • Frequent handwashing. Routine handwashing is essential to preventing transmission of the COVID-19. The CDC advises that you wash your hands with liquid antibacterial soap and warm water for at least 20 seconds. Another option is to use an alcohol-based sanitizer based (minimum of 60% alcohol) to adequately disinfect your hands.
  • Avoid touching your face, nose, eyes, and mouth.
  • Avoid contact with sick people.
  • Properly cover your cough or sneeze. It is important to cover your cough or sneeze using the inside of your elbow. If you cough or sneeze into a tissue, immediately discard the tissue in the trash and wash your hands.
  • Disinfect all surfaces. If possible, shippers should disinfect their shipment before the driver handles it. Surfaces in the home should also be disinfected. Drivers should also clean their truck and door handles on a regular basis.
  • Wear gloves when handling other people’s property. Keep in mind that wearing gloves is not a substitute for washing your hands. If you feel sick, avoid others. It is recommended that you say home and monitor your symptoms and contact a healthcare provider.

Frequently asked questions

What is the cheapest way to transport a pet?

Typically, ground transport is the cheapest way to transport a pet.  Longer trips using a transportation service, like CitizenShipper, typically average around $1.00 per mile.  Using a pet transportation service ensures your pet arrives in your new location safely, while minimizing stress and overall cost. 

How much does it cost to ship a pet internationally? 

While shipping your pet domestically is a relatively straightforward process, international shipping can be more complicated.  Hiring a pet transport service to help with international logistics can save a tremendous amount of stress and time.  

Each country of arrival will have specific regulations regarding pet health checks, necessary vaccination, and possible quarantine requirements.  The cost to ship a pet internationally can vary, especially if you need to board your pet for an extended quarantine. 

How much does it cost to transport cats?

The cost to transport cats will vary depending on the transport method.  Cats can be transported via ground or air transit, and are often small enough to be considered a “carry on” item.  Transporting a cat can cost as little as $25 on Amtrak, or as much as $125 to fly in the main cabin of an airplane.

How much does it cost to travel with a small pet?

Traveling with a small pet, compared to a large pet, is much cheaper.  Smaller pets can fit under the seat in front of you and can often qualify as a “carry on” item.  Traveling with small pets on Amtrak can cost $25, while airlines can charge around $125.  Keep in mind certain companies will only allow cats and dogs to travel.  

What does it cost to ship a puppy?

While puppies are small enough to fly in most airline cabins, they can incur additional costs.  Puppies generally require more attention, and therefore can be more expensive than shipping an adult dog or cat.  

Many breeders will utilize an air nanny service to accompany your puppy.  If the air nanny is experienced, or a regular, certain airlines may provide discounted rates or waive certain fees.  Breeders regularly ship puppies to their new homes and are well-versed in arranging transportation.  

As always, you can contact CitizenShipper’s dedicated support team should have any questions or concerns:
(903) 213-5321

We appreciate your continued use of CitizenShipper and look forward to working together.

Keep up to date with the CoronaVirus (COVID-19) using the following vital resources:
Centers for Disease Control and Prevention
World Health Organization

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