Cagri Sarigoz · Updated December 17, 2025
Meet Robbie Burtis Kimbro, a former trucker with a decade-long career on the open road, who decided to shift gears when he discovered CitizenShipper. Trading the commanding presence of an 18-wheeler for the sleek and efficient Tesla Model Y 2021 Performance, Robbie has embraced a new role: transporting beloved pets with care and companionship.
Steering Towards a New Horizon
Robbie’s journey into the realm of pet transportation began when a friend introduced him to CitizenShipper. His motivation was simple yet profound: a love for driving and an affinity for animals. “I always loved driving and loved animals,” Robbie shares, reflecting on the decision that brought a new focus to his career.
Having worked as a trucker for 10 years, Robbie was no stranger to the call of the open road. However, he sought something different — something that offered fulfillment without the physical burden of managing a massive vehicle. CitizenShipper provided that opportunity, coupling his driving expertise with the joy of pet companionship.
Experiencing Paws-itive Connections
Robbie recounts his first experience with CitizenShipper as nothing short of “wonderful.” The platform introduced him to a network of supportive and kind-hearted individuals, all sharing the same passion for pets. “The people are great to work with,” Robbie remarks, emphasizing the sense of community that CitizenShipper fosters.
In Robbie’s view, each pet is not just a cargo shipment, but a unique client with its own personality. “I don’t like to call them shipments; I like to call them clients!” he says, cherishing the personal connections he forms with the furry friends he transports. Dogs are his most frequent passengers, and each journey adds new stories to his repertoire.
A Commitment to Safety and Comfort
Robbie takes pet safety and comfort very seriously, ensuring every journey is carefully planned. With his Tesla Model Y, he manages to deliver exceptional service. He mentions, “I rarely leave pets alone. I use pet seat belts and always keep them leashed. I also check weather conditions for major winter storms ahead!”
Robbie’s commitment to safety is unwavering. He equips his vehicle with essential emergency supplies, including water, food, and blankets, to ensure that both he and his pet clients are prepared for any unforeseen circumstances that may arise on their travels.
Communication Built on Trust
Maintaining clear and prompt communication is at the core of Robbie’s service philosophy. He keeps pet owners updated every couple of hours via text, offering calls, video updates and pictures to reassure them of their pets’ well-being throughout the journey.
This transparent approach doesn’t just serve to ease the owners’ worries; it also enhances their overall experience. “Handling customers, I use prompt text,” Robbie notes, highlighting the importance of continual communication to elevate customer satisfaction.
Dealing with Unexpected Twists
Road trips come with their fair share of challenges, but for Robbie, overcoming them is all part of the adventure. His mantra is to tackle these obstacles “one step at a time.” Whether it’s rerouting due to weather or accommodating last-minute changes, Robbie’s calm demeanor and problem-solving skills ensure that every journey reaches its destination smoothly.
He leverages GPS tracking not only to navigate efficiently but also to provide real-time location updates to pet owners. “Perfect,” Robbie describes this feature, appreciating how it adds an extra layer of assurance for everyone involved.
The Art of the Bid
Robbie also values the flexibility and empowerment CitizenShipper’s bidding platform provides. By filtering clients, he can choose the transport opportunities that best fit his schedule and preferences. Despite the occasional cancellation due to high website fees, Robbie sees immense potential for growth if this aspect is adjusted.
His pricing strategy is straightforward, based on mileage and a daily fee, aiming to offer fair compensation for his time and effort while remaining competitive in the market. He encourages customers to leave reviews by reminding them courteously, enhancing his profile’s credibility and trustworthiness.
Reflections on the Road Ahead
Reflecting on his journey, Robbie expresses no regrets — only the wish that he had discovered CitizenShipper sooner. The platform has allowed him to reconnect with the open road in a fulfilling way, nurturing his passion for travel and animals.
Every experience and encounter on the road leaves a significant impact on Robbie. When asked about his most rewarding transport moment, he simply responds, “Every one of them,” emphasizing the joy and fulfillment he derives from each unique experience.
Conclusion: A Passion Unleashed with CitizenShipper
Robbie Burtis Kimbro’s story is a testament to the unique opportunities CitizenShipper offers to drivers and pet lovers. It provides a pathway to combine passion with profession, creating fulfilling experiences for both transporters and their precious cargo.
Robbie’s journey highlights the core values of CitizenShipper: safety, communication, and community. By fostering these pillars, the platform continues to empower drivers like Robbie, revolutionizing the way we perceive pet transportation. For those contemplating joining this vibrant community, Robbie’s narrative is an inspiring call to embrace the road and enjoy the journey—one furry client at a time.
Marketing and product leader with over 14 years of experience, proficient in growth marketing, product management, and team development in fast-paced environments. Experienced in establishing and growing marketing functions and teams from the ground up.
