CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Had been up the night before concluding I that -being old-I couldn’t drive that far to pick up the right rescue pup with the right story. I found CitizenShipper. I choose Devin over 18 other impressive transporters. He was professional, communicated well-keeping me posted along the way. I would use him again. I would recommend him highly. The hiccup came 9 hours before pick-up when the well intentioned Rescue stated they would not release a dog to transport- no matter how trusted,recommended or well rated. This had nothing to do with Devin. He was even willing to talk with her-but the decision was already made. Devin is a good business man. I trust him. You will too.
Very friendly and took great care of my dogs. I'm very appreciative of the service I was given. There were a few hiccups along the way but they've been very prompt in informing me and answering any question I've had along the way. Thank again!!!
Devin was amazing ! He brought my baby girl before the holidays which means a lot to me ! Because I know the holidays can be stressful , and no one else was able to do it , but he made it happen !!!! he kept me updated throughout the whole trip , with location , pictures , making sure she was fed , had water and their breaks ! Thank you so much everything you did !
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Needed a puppy delivered before Christmas on very short notice, Phil messaged me and the next day had everything lined out to get the puppy and bring her to us! She arrived safely and on time and he was a friendly guy. I would definitely use his transportation service again!
Amazing!! Got my dog over to me within less than 24 hours. Amazing customer service. I was super nervous about this, but you can definitely trust Nikki.
As you can imagine, it’s SO hard to pick someone that you don’t know to transport your loved one. Toyamarie was super responsive, kind and caring from the moment I msgd her. She sent at least 4-6 videos A DAY (far beyond my expectations) and kept us posted the entire trip! You could tell she is kind, caring and an animal lover! Her cute sidekick, Caesar, also kept our dog company during the ride too! She delivered my new dog safely and I would highly recommend her to transport any time!! I can not say enough great things about this exAs you can imagine, it’s SO hard to pick someone that you don’t know to transport your loved one. Toyamarie was super responsive, kind and caring from the moment I msgd her. She sent at least 4-6 videos A DAY (far beyond my expectations) and kept us posted the entire trip! You could tell she is kind, caring and an animal lover! Her cute sidekick, Caesar, also kept our dog company during the ride too! She delivered our dog safely and kept us posted the entire trip! I highly recommend her and can not day enough amazing things about her!
Richard was communicative before the trip, and took wonderful care of our sweet Clementine for quite the journey! Along the way, he sent us lots of texts with photos and videos, and I knew she was in good hands. I’m so grateful to Richard for transporting our sweet girl up to her new home with so much care.
Perfect experience. Everything went 100% according to plan and were able to help pull off a Christmas surprise.
I highly recommend this company. They are amazing at what they do. My cat was well taken care of. I got to check in with Life360 to see where they were whenever I wanted. I also got pictures here and there letting me know she was doing great!
Natalia kept in contact with all parties and was very professional and on time
On time. Friendly, took great care of our fur baby! Great communication! Look forward to using him again in the future for our pet travel needs!!!
James was awesome from initial contact I knew he was the right person for the job, he was an absolute professional; he saw my list and knew to ask about additional things that most of us forget. I had an issue with my dates, but he was flexible and patient enough to wait for to get them. We confirmed a pickup date and booked. He stayed in constant communication the entire time and I never had to worry about anything. Upon arrival, he had an amazing setup, the truck and trailer were in pristine condition. He had an amazing layout for all of the stuff to go in organized and efficient. He took excellent care of all the fragile items and we ended up using almost half the trailer but the items were secure and I had no worries about things moving or breaking. He was on point during delivery, making sure things got to where they needed to be and that it was in the same condition in which it was picked up!!! Highly recommended and I’ll definitely utilize his services again in the very near future!!!! DKTA FOR THE WIN!!!!
Annie delivered our puppy and was a great communicator and very caring!!
I was a little apprehensive as I have never used a pet transport service before, but something about Geoff’s profile stood out to me and I’m glad I used him to transport my dog. He was able to make my dog comfortable during the trip and not only provided GPS tracking from door to door, but also checked in very frequently with photos and reports about how my dog was doing. I will definitely use him in the future if I have the need for pet transport!
They are the sweetest people! So thankful to have found them! They took such great care of my dog and gave me many updates along the way! Highly recommend!