Haick Avakian ·
Updated March 12, 2026
From the sunny routes of the Southwest to the snowy trails of Wyoming, Matthew Piatkowski’s journey as a pet transporter with CitizenShipper has been nothing short of an adventure. In this exclusive interview, he shares the details of his experiences, the joy of reunions, and the heartfelt dedication he brings to every trip. If this transporter interview has you yearning to hit the road, become a transporter on CitizenShipper today by clicking this link!
Embarking on a Pet Transportation Journey
It all started in 2018 when Matthew served as a contract driver for Happy Tails Travel Inc. Learning the ins and outs of pet transportation, he became adept at navigating routes nationwide, honing his skills in various weather conditions. When the slowdown of business during the COVID-19 pandemic arrived, Matthew looked for new opportunities and found a silver lining with CitizenShipper, a platform that offered him the autonomy he craved.
Discovering a New Path with CitizenShipper
Finding CitizenShipper during a business lull was a game-changer. It opened a door to self-management, more freedom on route choices, and the flexibility to select pet-friendly accommodations — a critical aspect of pet transport. Whether choosing the main highways or scenic paths, Matthew relishes in the control over his journeys.
The Canine Companions: From Rottweilers to German Shepherds
Matthew’s clients are as diverse as the pets he transports, mainly dogs, each with a story. His first client through CitizenShipper was an adolescent Rottweiler whom he chauffeured from Plant City, FL to North Carolina. But it’s the story of Max, a German Shepherd, that stands out vividly in Matthew’s memories. Picked up from El Paso, Texas, Matthew had eight days before Max’s flight from Miami International Airport, which they spent exploring Florida’s parks, benefiting from daily grooming and unconditional companionship. “You develop a bond,” Matthew notes, “Some animals seem as though they want to stay with you.”
Adding Luxury to the Long Haul: The 2023 Mercedes-Benz Sprinter Van
2023 brought with it a significant upgrade for Matthew’s transport endeavors — a new Mercedes-Benz Sprinter van. This van isn’t just a vehicle; it’s a home on wheels decked with a bed and luxuries for restful breaks. “With this investment, I’ve been able to ensure both my comfort and the pets’,” Matthew says. He’s moved on from using rental caravans to this personalized, all-wheel drive Sprinter, ensuring that no matter the weather, the journey will be smooth.
Ensuring Safety and Comfort: More Than Just a Drive
For Matthew, transporting pets is more about the details that ensure a smooth and safe journey. He employs thoughtful strategies for both dogs and cats, considering their distinctive needs. From larger crates with litter boxes for cats to strategic stops for dog walks, taking precautionary steps to avoid hazards is paramount. The well-being of the pets is extended to where they stay overnight as well — Matthew goes the extra mile to select the best hotels within the budget, taking into account safety, comfort, and the quality of outdoor spaces for walking dogs.
Advice from a Seasoned Driver
“Know your driving limits and never underestimate your bid,” Matthew advises new drivers. Understanding the financial and practical aspects of each transport, from fuel costs to the limitations of human endurance, is essential. Engaging in detailed conversations with clients is equally important; it helps in anticipating the needs of both the pets and their owners, ensuring a smooth handoff at both ends of the trip.
Preferred Routes and Heartfelt Communications
Among the many routes he travels, Matthew loves the easy flow of traffic along I-40 through Arizona, New Mexico, and the stretch of I-10 in Texas. Communication with pet owners remains a top priority, and he opts for phone calls complemented by text messages and emails for efficiency and clarity. “Having a secondary phone is crucial,” he mentions, recounting how a broken primary phone once could have caused a disruption.
The Benefits of Coaching
Even as a veteran driver, Matthew values learning from CitizenShipper’s coaching calls. He’s implemented strategies for pricing and client acquisition, describing how “lowering prices a bit can help win more clients” although it does mean adjusting his operations to remain profitable. Client feedback, after coaching, has been positive, and Matthew continues to refine his offerings from VIP services to pet rideshares.
Constructive Criticism and Future Horizons
Matthew’s keen insight into the platform’s functionality suggests improvements, like streamlined cancellation processes and better communication channels. He has goals to expand into international pet transportation and is considering boarding services and grooming, hoping to make traveling with pets a more holistic experience.
Navigating Troubles and Triumphs
With his van equipped with climate control systems, emergency overnight supplies, and GPS tracking, Matthew tackles any road challenges with confidence. Whether dealing with a vehicle breakdown near Gallup, New Mexico, or refusing service at a disreputable puppy breeder, Matthew maintains a high moral standard and commitment to safety.
On Pricing, Customer Satisfaction, and Joyful Reunions
Matthew’s approach to pricing keeps transparency at its core — factoring in miles, vehicle costs, and labor. This clarity helps in fostering trust with clients, contributing significantly to positive reviews, which Matthew encourages openly. And despite the occasional negative feedback, he takes it as an essential part of learning and improving. “Strong communication is key,” he emphasizes, reflecting on how it not only leads to customer satisfaction but also creates those heartwarming reunions between pets and their owners — the most rewarding aspect of his job.
Transporter Interview Conclusion: The Road More Compassionate
Matthew S Piatkowski’s story illustrates the profound connections that can be forged on the road, through the genuine care and commitment of CitizenShipper’s network of drivers. His tale goes beyond transporting pets; it’s about creating a safe and memorable journey for these beloved animals. CitizenShipper doesn’t just enable drivers like Matthew to manage their transports — it supports a thriving community where pets are treated with tenderness and respect. As Matthew’s story shows, the journey is just as important as the destination, and every mile traveled is a step towards another joyous reunion.
Onboarding and Retention Manager – I lead driver onboarding and success initiatives, ensuring new transporters are seamlessly integrated into the platform and equipped with high-performing profiles and effective customer communication strategies. I provide hands-on guidance to help them position themselves competitively and win more shipments.
Using analytics and performance data, I proactively identify inactive or underperforming transporters and develop targeted strategies to re-engage and support them. My focus is on driving long-term retention, growth, and measurable success across the business.
Content Writer at CitizenShipper. I’ve also been published on The Penny Hoarder, Mommy Poppins and mxdwn.
