What happens when a disabled vet with a love for animals takes on the open road? You get Joseph N Baird — a dedicated CitizenShipper driver who brings a whole new level of commitment and care to the pet transport industry. We sat down with Joseph (virtually, of course!) to dig into his experiences, learn about his journey, and share a few stories that are as heartwarming as they are inspiring.
Note: For more stories like Joseph’s, check out other driver interviews on the CitizenShipper Blog.
From Disabled Vet to Pet Transporter
Joseph, a disabled veteran, found his calling in the simplest yet most compelling way. “I love animals and driving all over the country,” he tells us. It’s a passion that led him to discover CitizenShipper through another driver.
Getting Behind the Wheel with CitizenShipper
Joseph’s decision to join CitizenShipper was motivated by the opportunity to meet new people and provide a much-needed service. For him, the platform’s ease of bidding and diverse options stood out the most.
Advice to New Drivers: “Be vigilant and be ready for unforeseen problems.”
Man’s Best Friend
Joseph has transported a variety of pets, but it’s dogs that capture most of his miles. His first experience was “great and very rewarding,” setting the tone for the journeys that would follow. Safety is paramount for Joseph. He ensures that all cages are securely strapped, limiting any uncomfortable jostles for the animals during transport.
A Story to Remember
There’s one story Joseph recalls with a proud smile. “I drove all night to help a very nervous customer who couldn’t believe the awesome dog I delivered.” He says that continuous communication is key to ensuring the pet owners feel safe and informed.
The Tech-Savvy Driver
Joseph uses a 2012 Buick Enclave as his trusty transport vehicle. He is also a fan of technology; GPS tracking is part of his standard operations. “The customer loves to know where their precious animal will be at all times,” he explains.
Learning and Growing
Joseph credits Haick, the Driver Success Manager at CitizenShipper, with providing invaluable tips and improving communication between drivers and the company. His major takeaway from the coaching call was the importance of “really good communication.”
Shaping the Business
Joseph aspires to make pet transport his full-time business, focusing on the quality of his service over expanding his offerings for now. He usually bids at 60 cents a mile and believes that honesty in bidding is the best policy.
His Unforgettable Saying: “I deliver happiness.”
Conclusion and Shoutout
Joseph’s story is a testament to the power of passion and commitment. From driving all night to calm a nervous customer to ensuring that each animal feels secure and loved, he truly embodies what it means to be a part of the CitizenShipper community. So here’s a shoutout to Joseph N Baird, the man who delivers happiness, one pet at a time.
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Growth Marketing Manager at CitizenShipper