CitizenShipper · Updated May 27, 2025
CitizenShipper’s success on online review service TrustPilot has continued into 2025. A decade after joining the reputation website, CitizenShipper reviews boast a total score of 4.7 out of 5. This score comes from nearly 6,000 reviews.
87% of online customers said CitizenShipper earned a perfect 5/5 rating. CitizenShipper also tops media favorite uShip in a heads-up competition, 4.7 to 4.5. Additionally, a smaller number of reviewers (81%) give UShip a perfect 5/5.
Founded in 2009, the online shipping company also fared well against other sharing economy entities:
- Uber (1.9 over 29,000 reviews)
- Lyft (1.2 from 8,000 reviews)
- TaskRabbit (4.3 from 42,000 reviews).
“The sustained online review ratings show signs of market-share growth,” said CitizenShipper CEO and founder Richard Obousy. “To see our performance improve over an already impressive score is heartening, and we’ve had nearly triple the number of reviews since October of last year,” said Obousy. “We’re growing, but most importantly we are keeping our customers happy, which is essential in the sharing economy.”
CitizenShipper recently added a Shipment Stacking Tool, which allows drivers to consolidate their loads and add cargo as they travel the country. The online shipping company counts more than 47,000 people in its driver community, and has seen a spike in completed pet shipments as well as the number of vehicles transported in the past months.
Brenda Napier, who used CitizenShipper’s services to deliver a couch, left a TrustPilot review in 2020. She continues to be impressed by the service.
“I wanted a couch in Indianapolis Indiana and no way to get it from like 250 miles away so luckily found this site,” she writes. “Recieved a reply immediately and got my sofa 4 days later undamaged from some lovely people.”
Click here to read the reviews or leave one of your own on TrustPilot.
CitizenShipper is a two-sided marketplace for hard-to-ship items such as dogs, cats, motorcycles, boats, cars, and more. CitizenShipper puts you in touch with experienced, background-verified, and user-rated transporters. A quality experience — quick, safe, and affordable!
Content Writer at CitizenShipper. I’ve also been published on The Penny Hoarder, Mommy Poppins and mxdwn.
