Transporter Verification

Transporters are the backbone of the CitizenShipper marketplace. As independent professionals, they are responsible for managing their transport services and building trust with customers through their work.

CitizenShipper supports this ecosystem by verifying transporter information, reviewing applications, and monitoring account activity over time. These steps help promote accountability and transparency without supervising or directing how transporters operate.

Identity & Background Verification

Our verification process helps to confirm that transporters on the platform
are who they claim to be and meet baseline eligibility standards.

What We Review

Identity verification, including government-issued ID validation

Background checks, conducted to help identify relevant risk indicators

Manual application review, completed by our support team to confirm submitted information and help reduce the risk of impersonation

Why this matters?

Identity and background verification help promote accountability, reduce risk, and give customers greater confidence when choosing a transporter. By combining automated tools with human review, we aim to identify potential concerns while maintaining accuracy and fairness.

Optional Industry-Related Credentials

Because transporters are independent, not all will hold the same credentials — but we encourage transparency and provide tools to showcase credentials.

Transporters Can Upload:

USDA number verification

Insurance documentation

USDOT number verification, for shipments where applicable

Relevant professional experience with specific types of pets or transport

In addition, some transporters may display platform-specific safety indicators, such as:

A “Pet Safety Trained” badge indicating completion of the Cat & Dog Transportation Safety Course

Participation in programs that offer access to 24/7 virtual veterinary support during transport

These signals help customers better understand a transporter’s background and stated practices when choosing who to work with.

Profile Transparency

Each transporter profile is designed to help customers evaluate suitability at a glance.

Verified Reviews

Customer reviews from past completed transports

Experience & Expertise

Self-reported breed handling experience and specializations

Photo Documentation

Vehicle, crates, equipment, pet and transporter photos

Direct Messaging

Ask questions, and evaluate fit and negotiate additional services before booking

Achievement Badges

Background checks, certifications, shipment count, years of experience

How This Helps

These signals help customers compare transporters and select the right fit for their pet's needs.

Account Monitoring & Marketplace Integrity

Account Review & Monitoring

Our support team conducts periodic reviews of transporter accounts to help support marketplace integrity. These reviews may include checks to help confirm that:

Profile information remains accurate and up to date

Platform policies are enforced through appropriate action when issues are identified

Patterns in feedback or activity do not raise potential concerns

These efforts are intended to help identify issues that may require attention and promote transparency across the platform.

7-Day-a-Week Customer Support

Our customer support team is available seven days a week to answer questions, review reported issues, and assist both customers and transporters. When concerns arise, we help facilitate communication and provide guidance toward resolution, as appropriate.