How are transporters verified?

Transporters on CitizenShipper are independent service providers who manage their own transport operations and interact directly with customers.

CitizenShipper conducts verification and account review procedures related to transporter identity and platform activity. These procedures are intended to support accountability and transparency but do not involve supervising how transport services are performed.

Identity & Background Verification

The platform conducts identity and background review procedures intended to confirm submitted information and identify potential risk indicators.

What We Review

Identity verification, including government-issued ID validation

Background checks, conducted to help identify relevant risk indicators

Manual application review to confirm submitted information and reduce impersonation risk

Purpose of verification

Identity and background review procedures are used to support accountability and provide customers with additional information when selecting a transporter. Automated tools and human review are combined to evaluate submitted information.

Optional Industry-Related Credentials

Because transporters operate independently, credentials may vary. The platform allows transporters to display submitted credentials for transparency.

Transporters can upload:

USDA number verification

Insurance documentation

USDOT number verification, for shipments where applicable

Relevant professional experience with specific types of pets or transport

Additional safety indicators

A “Pet Safety Trained” badge indicating completion of our Cat and Dog Transportation Safety course

Participation in programs that offer access to 24/7 virtual veterinary support during transport

These indicators describe information provided by the transporter and help customers understand a transporter’s stated qualifications and practices.

Profile Transparency

Transporter profiles display information that customers can review before booking a service.

Verified Reviews

Customer reviews from completed transports are displayed on the transporter’s profile.

Experience & Expertise

Profiles may include self-reported handling experience, specializations, and types of pets transported.

Photo Documentation

Profiles may include photos of vehicles, crates, equipment, pets, and the transporter.

Direct Messaging

Customers and transporters can communicate before booking to ask questions and discuss service details.

Achievement Badges

Profiles may display indicators such as background check status, certifications, shipment count, or years of platform activity.

Purpose of profile details

Profile details allow customers to compare transporters and evaluate available information before selecting a service provider.

Account Monitoring & Marketplace Integrity

Account Review & Monitoring

Transporter accounts may undergo periodic review to support marketplace integrity. Reviews may include checks intended to confirm that:

Profile information remains accurate and up to date

Platform policies are applied when issues are identified

Patterrns in feedback or activity do not indicate potential concerns

These reviews are intended to identify issues that may require attention and support transparency on the platform.

Support availability and assistance

Customer support is available seven days per week to address questions and reported issues from customers and transporters. When concerns arise, the platform may facilitate communication and provide guidance toward resolution as appropriate.