Pet Transport Safety Standards at CitizenShipper

CitizenShipper sets the standard for safe pet transport through transporter education, platform oversight, and direct access to veterinary expertise. Our vet-reviewed safety course is available to every transporter on the platform, backed by a network of verified transporters and on-demand veterinary support through our partnership with Vetster. This page outlines the standards and resources that make that possible.

CitizenShipper's Cat and Dog Transportation Safety Course

CitizenShipper's Cat and Dog Transportation Safety Course was developed in partnership with a licensed veterinarian (DVM) to give transporters a comprehensive foundation in animal care and emergency preparedness. The 9-module course covers business essentials, emergency preparedness, basic first aid, heatstroke prevention and treatment, CPR and choking response, safe travel setup, feeding and walking, handling practices, and special cases including immunocompromised breeds, elderly pets, and puppies. The course is available to all transporters on the platform and enrollment is available here.

On-Demand Veterinary Support Through Vetster

CitizenShipper transporters have access to on-demand veterinary support through Vetster during transport. If questions or concerns arise about an animal's health or behavior en route, transporters can connect with a licensed veterinarian via telehealth for immediate guidance. Transporters can create their account here.

Recommended Transport Practices

Health Certificate for Interstate Travel

Many states require a Certificate of Veterinary Inspection (CVI) for pets traveling across state lines.

Issued by a licensed veterinarian, typically within 10 days of travel

Indicates the pet was examined and fit for transport at the time of issuance

Separate from background checks

Pet owners should consult their veterinarian regarding vaccinations or additional documentation that may be required.

Rest, Food, and Water

Transport planning typically considers an animal’s routine care needs, including:

Access to fresh water at appropriate intervals

Feeding according to owner instructionsns

Periodic stops for bathroom breaks and movement based on the animal’s needs

Climate-Controlled, Pet-Safe Vehicle

Vehicles used for animal transport generally allow for temperature management to reduce heat or cold stress, particularly during seasonal extremes.

Industry Handling Practices

Industry organizations, such as the USDA or IPATA, publish handling and transport guidance covering topics such as:

Crate sizing and construction

Animal handling and restraint

Sanitation and ventilation

Travel duration considerations

Referencing these frameworks can help promote consistency and care across the marketplace.

Emergency Preparedness

Transport planning may include preparation for unexpected situations, such as:

Access to veterinary contacts along the route

Identified safe stopping areas

Procedures for accidents, delays, or pet health concerns

Pet Preparation Guide

Vet-Approved Guide to Preparing Your Pet for Safe, Stress-Free Transport — a resource explaining how owners can prepare animals, documentation, and supplies before travel.

Help Center

The Help Center contains preparation information, documentation considerations, safety tips, and frequently asked questions related to pet transportation.