Reviews for We Haul It Pet Transport

We Haul It Pet Transport

based on 14 ratings
20 completed shipments so far
Cancellation rate: 140% in the last 4 weeks, based on 5 won shipments.
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Contract Name: Shipment from Woodbridge, VA to Twentynine Palms, CA
Rating:
1/5

Date: May 19, 2020
Route: From Woodbridge, VA to Twentynine Palms, CA
Distance: 2509 Miles
Comment:

DO NOT BOOK HER!!! SCAMMER!!! She Was nice over the phone when we first talked about transporting my dogs after we paid her to come and pick up my dogs no call no text just excuses. So please if you are looking for someone that’s serious about the job don’t trust this person she will take your money and just leaves you hangin.... SCAMMER!!!!

Contract Name: Small dog from Warrenton
Rating:
1/5

Date: May 17, 2020
Route: From Warrenton, VA to Emmett, ID
Distance: 2416 Miles
Comment:

I would give zero stars if I could! DO NOT USE THIS WOMAN! SHE IS A SCAMER! I’m not going to go into all the details but in a short story she repeatedly pushed back the pickup day again and, giving ridiculous excuses and ended up canceling. She said she would give me a refund but she is now avoiding my calls and refuses to give it back. I have never dealt with such an unprofessional person. I truly believe this woman is a scammer and is pretending to pick up shipments, to only never show up and steal your money. I REPEAT DO NOT USE.

Contract Name: Shipment from Savannah, TN to Sedalia, CO
Rating:
1/5

Date: May 13, 2020
Route: From Savannah, TN to Sedalia, CO
Distance: 1160 Miles
Comment:

We booked transport for our new puppy 5 weeks in advance to ensure we would have the puppy delivered for my sons birthday in time on May 1, 2020. The week of pick up I checked in to make sure that everything was on track, she said yes. The morning of May 1st, after I called her she informs me her car broke down in Texas. Wouldn't the first thing you do be to contact your customer, not have your customer reach out to you to find out? Ok, so we thought, unforeseen circumstances.. we will forgive that. She said she had to drive to MO to deliver and then she will be making her way back to TN for our pickup. Same story, with no contact until the day our dog was suppose to be picked up. But this time she needed rest. OK understandable, but why not contact us first? The next morning of scheduled pickup (in TN) we had no contact and then she informs us that she was in a car accident (in West Virginia). OK, again, Im glad she is safe but our pickup has now been pushed back 5 times. The final straw was when she was suppose to pickup our pup on Monday at 4pm and then pushed it to Tuesday at 10am. At 11am we called find out where she was, to which she responded she was still 6 hours away in West Virginia. My breeder and I both spoke with each other and started to feel uneasy about having the puppy go with her. I feel our family extended enough grace and patience to allow more than enough time to pick up our pup. She claimed she picked up other shipments along the way, Really? When you are two weeks behind on our shipment? The stories didn't line up and our gut said we should not continue service with her. We felt our trust and patience was taken advantage of. I would not recommend her services to another. It is unfortunate that we had to delay our sons birthday surprise by two weeks because of this. As a mother, I'm very upset that I continuously had to tell my kids the puppy was still not coming but as a customer, I'm ticked that there was not more clear and honest communication.

Contract Name: Shipment from Los Angeles, CA to Dobbs Ferry, NY
Rating:
1/5

Date: May 11, 2020
Route: From Los Angeles, CA to Dobbs Ferry, NY
Distance: 2820 Miles
Comment:

If u want the experience of getting a new puppy ruined give her the job if u want to here nothing but BS on why she hasn’t showed up giver her the job. In all my life I’ve never experienced such incompetence she was the worst thing to come into mine and my brothers life as unprofessional as they come for ur own good stay as far away from this lady as u can ? WARNING DO NOT USE HER !!! ___________________________________________________ DRIVER RESPONSE: "This job was cancelled as per customer request due to a minor delay and after stating I was able to complete job, and gave a time frame of 5 days for California to New York as 5 days the customer cancelled stating that 5 days was too long and that the drive would take two." ___________________________________________________

Contract Name: Small dog from Roma
Rating:
5/5

Date: May 06, 2020
Route: From Roma, TX to Whiteman Air Force Base, MO
Distance: 1015 Miles
Comment:

Sara was very dependable! She was able to overcome unforeseen obstacles to make sure our pup arrived home safely! Definitely recommend!(:

Contract Name: Shipment from El Paso, TX to Orlando, FL
Rating:
5/5

Date: May 05, 2020
Route: From El Paso, TX to Orlando, FL
Distance: 1715 Miles
Comment:

Very polite and professional. Makes you feel at ease about leaving your pet with her. Communicates well to get your needs met.

Contract Name: Cats from Santa Barbara
Rating:
1/5

Date: Apr 30, 2020
Route: From Santa Barbara, CA to Martinez, GA
Distance: 2406 Miles
Comment:

changing pick up dates and then did not receive a full refund on my deposit...AVOID

Contract Name: Cats from Fort Bliss
Rating:
5/5

Date: Apr 30, 2020
Route: From Fort Bliss, TX to Augusta, GA
Distance: 1563 Miles
Comment:

Sarah was an absolute joy! Thank you so much for getting my babygirl (a 10 month old domestic long hair cat) from El Paso, Texas to Martinez, Georgia within two days of travel. She kept me informed on the travel process by sending me texts and photos of my baby. She also shared with me her updated gps location the entire time she was traveling. Thank you for being so sweet and helpful to my baby and I as we struggle through this pandemic. You did a great job and I would recommend anyone who’s looking for high quality business as well as plenty of comfort during these hectic times. Thank you, Sarah!

Contract Name: Shipment from Dunedin
Rating:
5/5

Date: Apr 14, 2020
Route: From Dunedin, FL to Hackensack, NJ
Distance: 1158 Miles
Comment:

Sara really came through for me and my family. She was able to leave right away, drove all the way from florida to New Jersey in one day with her partner. My dog was sick and needed to be home. She has compassion and is driven. I would definitely recommend her because of her compassion and background in veterinary. The tracking link is a great feature she offers. It was awesome to see my dogs on live video feed too! Very polite and professional.

Contract Name: Pet , clothes , piano keyboard , plastic dresser, rack
Rating:
5/5

Date: Apr 11, 2020
Route: From West New York, NJ to Clearwater, FL
Distance: 1156 Miles
Comment:

I recommend Sarah’s service because not only you get a person that truly loves animals and has the patience for it , but also comprehensive in the necessities you’ll want. She agreed to take me along with my dog and items for a very good price, my dog loved her!! Such a great service, I had a lot of fun and so did my pet. Thank you Sarah!

Contract Name: Shipment from New York, NY to Portsmouth, NH
Rating:
1/5

Date: Apr 11, 2020
Route: From New York, NY to Portsmouth, NH
Distance: 260 Miles
Comment:

DO NOT USE THIS DRIVER!!!!!!!!!!! SHE IS A SCAMMER. SHE TOOK MY MONEY AND NEVER SHOWED UP. RESCHEDULED FOR THE FOLLOWING DAY. STILL NEVER SHOWED UP. ASKED FOR MY MONEY BACK. HAD THE GALL TO SAY I CANCELED HER. CITIZENSHIPPER ONLY REFUNDED THEIR FEE. I AM OUT $125.

Contract Name: Small dog from Palm Bay
Rating:
5/5

Date: Mar 19, 2020
Route: From Palm Bay, FL to Marion, OH
Distance: 1037 Miles
Comment:

Sarah transported my mom's dog, she was very professional and kept us updated with phone calls, pictures and texts along the way. This was a very long trip and she did excellent delivering on time. I would use her again!

Contract Name: Shipment from Lynn, MA to Lowry, MN
Rating:
1/5

Date: Mar 15, 2020
Route: From Lynn, MA to Lowry, MN
Distance: 1533 Miles
Comment:

If I was allowed to give zero stars, I would. I booked We Haul It Transportation to bring my friend’s cat from MA to me in MN. She was already bringing a dog to CA and was going to drop the cat off on her way through. We conversed through calls, texts, and the citizenshipper website and I thought we had worked out an arrangement. Multiple times she changed the day that she would be picking up the cat and then finally said that she woukd for sure have him picked up that friday at the latest. Friday came with no call or texts and no answer to my calls and texts. I still have had no response and it shows she has seen my messages on the website. Very sad this happened as we waited a week+ trying to work things out with We Haul It. It’s not a good way to conduct business. Please beware if you book this company.

Rating:
5/5

Date: Feb 25, 2020
Comment:

We Haul It Pet Transport is now part of our certified driving team, offering you the most trusted and secure transportation available.

Experience:

Several years in the industry. Open from 7 am to 7 pm ,6 days a week. We have a variety of services to offer. No touch move: you load and unload White glove move: we do everything, including packing and unpacking. Blanket wrap of fragile items, furniture. Enclosed Motorcycle transport. ---ANIMAL TRANSPORT-When it comes to pets, my company is a little different from most. We offer live tracking at a premium. This helps ensure customers of their pets where abouts and physically and mental well being while in transport. ---There is a limit to how many pets we have, that way we ease any tension for the pets and for us. We make frequent stops every 2-4 hours for restroom breaks, fuel etc. We are legally only allowed to operate 10 hours a day. ---See FAQ below for more info on driving hours. ---We take care of a customers pets as if they are our own. --Please don't hesitate to ask any questions. **Our bid includes a NON REFUNDABLE DEPOSIT of 50% which is to ensure payment for work performed to win bid, plan route, cover fuel and hotel expenses. In the event you cancel, the deposit is non refundable. A lot of work goes into planning a pick up. Payment of the other 50% is due 20 minutes prior to delivery. ---Pets must be shipped with a collar and leash or appropriate items for transport. We have pet items available for purchase. Cats must be in a carrier and litter and pan provided. You must provide food and water. --- ** Due to coronavirus we are still in operation. We follow CDC guidelines to ensure safety for everyone. Which includes frequent hand washing and sanitizing and we maintain a safe distance. ---In the event your pet causes damage to vehicle or hotel you will be fully responsible for damages. ---FAQ--- “How many hours can a truck driver drive?” According to the Federal Motor Carrier Safety Administration, a truck driver can drive a maximum of 11 hours in a day. ------The 11 hour limit is a general rule that was implemented to prevent driver fatigue. Although people regularly drive tired, “drowsy driving” can be just as dangerous as drunk driving. According to the National Sleep Foundation. ---What Are the Hours-of-Service Limits? The hours-of-service limits outline a few basic rules for commercial motor vehicle drivers. In short, you must follow 3 maximum duty limits at all times: ----The 14 hour driving window limit. The 14 hour limit dictates the maximum length for your “work day.” This means that you have a 14 hour window in which you may drive up to 11 hours, but only after you’ve been off for a minimum of 10 consecutive hours. Once the 14 hours is up, regardless of whether or not you’ve driven for 11 hours, you are required to rest for 10 or more hours before you’re allowed to drive again.It’s important to note that the 14 hours begins once you begin any kind of work, not just driving. You should also know that the 14 hour time limit doesn’t stop if you take a break or even a nap. ---The 11 hour driving limit. 11 hours is the official limit for how many hours a truck driver can drive within 14 hours. It should be noted, however, that it’s illegal to drive those 11 hours consecutively. After 8 hours of driving (within the 14 hour window), you’re required to take a minimum 30 minute break before you resume. So, if we’re being specific, truck drivers can only drive a maximum of 8 hours straight. ---The 60 hour/7 day and 70 hour/8 day limit. This limit is not based on the days of the week. Rather, it’s based on a “rolling” 7 or 8 day period. The rules for this one can be a little complex, but to explain it simply, you can drive a maximum of 60 hours in 7 days and 70 hours in 8 days. By law, you are required to follow 1 of these 2 limits. At the end of your 7 or 8 day period, you must take at least 34 hours off-duty before you can resume driving. ---How long will it take to receive my pet?--- --An estimate of time is given. Through out the day anything can happen, traffic, fuel stops, minor repairs on vehicles. We appreciate your patience in the event a delay occurs. We strive to make sure any delay is avoided and will update accordingly. -- ---What's up with the bad reviews? --- We strive to provide nothing but the best but sometimes delays, issues come up that leave us delayed and pickups pushed back. Sometimes customers are not happy and cancel or assume we are cancelling. We don't cancel jobs. If we are en route to you, we have spent time and money to get there. This could be 5 miles to 800 miles away from pick up. It has happened where we have been a half hour away and a customer has cancelled and we have driven 6 or more hours to said destination. Feel free to ask about reviews. More than happy to discuss.
  • Vehicles: NA
  • DBA: We Haul It Pet Transport
  • US DOT: 3063383

Screening & Safety:

  • checkEmail verified
  • checkAddress verified
  • checkPhone verified
  • checkBackground check

Achievements:

10 Shipments Completed 10 Pet Shipments Completed Background Screening Completed DOT Check Completed CitizenShipper Certified Driver

Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents. We utilize a reputable leader in screening called Single Source Services to perform our criminal background screening which includes national, county level and sex offender databases. The background screening we utilize is called the 'Discovery National'.

What we look for with the background screening:

  • checkNo felonies in the past five years
  • checkNo felonies in the last ten years involving theft, assault or violent crime
  • checkNo DUI within the last five years
  • checkNo patterns of misdemeanors in the past ten years relating to DUI's, theft, assault, or violent crimes.
  • checkNo outstanding warrants for arrest
  • checkDoes not show up in national sex offender registry

The background screening includes a residence trace and returns all names and addresses associated with a social security number, in addition to checking the alias(es) returned through the database and the sex offender data.

Based on the subject's name(s) and date of birth the data returned from the background screening are records from State Departments of Correction, State Record Repositories, County Courts, and sexual predator/violent offenders' databases from all 50 states, DC, Guam, and Puerto Rico. Although this search has great value, and the volumes and sources of data are increasing almost every day, it is not an FCRA compliant service. The data is not updated after being entered into the database and therefore records could be expunged, sealed, or verdicts could have been appealed.

While we believe that the Discovery National is a good foundational screening tool, it is not an exhaustive statewide search of records, and as such we cannot guarantee 100% effectiveness in screening candidates.

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