Reviews for Roadside Plus LLC in Huntsville,AL

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Roadside Plus LLC
Huntsville, AL

based on 40 ratings
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11 months on CitizenShipper
62 completed shipments so far
Cancellation rate: 5% in the last 4 weeks, based on 20 won shipments.
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Contract Name: Cats from Somerset
Rating:
5/5

Date: Nov 24, 2018
Route: From Somerset, PA to Hillsboro, OR
Distance: 2229 Miles
Comment:

Cherisse worked very hard to accommodate my last minute request to take my two cats across the country. She sent frequent updates with pictures and made sure the kitties were well taken care of. I knew they were in good hands! I would definitely recommend using Roadside Plus.

Contract Name: Medium dog from Idaho Falls
Rating:
5/5

Date: Nov 23, 2018
Route: From Idaho Falls, ID to Seattle, WA
Distance: 583 Miles
Comment:

I looked and looked for a reputable pet shipper, I read reviews and did my homework. Rest assured that Roadside Plus LLC is the best! They accommodated a date and time with me and had great communication. They transported my German Shepherd safety to her location professionally and with care. I will refer their services to everyone I know and use them again in the future, I cannot say enough nice things about them! THANK YOU SO MUCH!!!

Contract Name: Small dog from Greenville
Rating:
3/5

Date: Nov 19, 2018
Route: From Greenville, NC to Boston, MA
Distance: 572 Miles
Comment:

The driver was great and very responsive and helpful

Contract Name: Small dog from Trenton
Rating:
5/5

Date: Nov 19, 2018
Route: From Trenton, GA to Hampton, VA
Distance: 528 Miles
Comment:

I was very nervous upon scheduling this trip as it was difficult to trust someone with my new puppy however Cherisse made sure my experience was nothing but great! Cherisse was very responsive and friendly. She went above and beyond to provide a comfortable environment for my puppy during her travel. She communicated with me throughout the entire trip, ensuring that all of my questions were answered and I remained up to date on the status of my puppy. I recommend her to anyone and would use her services again in the future should I need them. Thank you again Cherisse for such a smooth experience.

Contract Name: Shipment from Lykens, PA to Jacksonville, FL
Rating:
5/5

Date: Nov 14, 2018
Route: From Lykens, PA to Jacksonville, FL
Distance: 759 Miles
Comment:

Excellent service! They made the entire process very simple and took great care of our puppy. Would definitely use them again and recommend them to anyone!!

Contract Name: Small dog from Burnsville
Rating:
5/5

Date: Nov 12, 2018
Route: From Burnsville, NC to Linden, NJ
Distance: 546 Miles
Comment:

Wonderful people! They were very quick to respond to any questions I had before and after pickup. Cherisse made me feel comfortable and at ease when picking up my baby. They were very punctual and took amazing care of him, he arrived at his destination on time and in great condition. Will definitely use this company again!

Contract Name: Large dog from Portland
Rating:
5/5

Date: Nov 11, 2018
Route: From Portland, OR to Middletown, NJ
Distance: 2445 Miles
Comment:

five star so far * * * * * of a top 10 in my book. Quick verbal contact and phone messages about how things will run smoothly and safely in this drivers hands. I would say my Beautiful Dewey will arrive W to E safe and sound Will keep you posted on my Deweys travels. Judy -

Contract Name: Medium dog from Santa Clarita
Rating:
5/5

Date: Oct 19, 2018
Route: From Santa Clarita, CA to Commerce City, CO
Distance: 844 Miles
Comment:

Santa Clarita CA to Denver CO Roadside Plus was the first to respond to our inquiry. It was important to us that their registration process was professional. The driver’s departure was a little later then originally scheduled, but they did keep us informed. The vehicle was clean and of appropriate size for the crate the driver supplied. The driver kept us us informed with pictures along the travel, we were able to track the delivery by GPS. We will use Roadside Plus again if the need arises. Thank you for the safe delivery of our dog.

Contract Name: Cats from Wantagh
Rating:
5/5

Date: Oct 01, 2018
Route: From Wantagh, NY to Midvale, UT
Distance: 1996 Miles
Comment:

I can’t say enough positive things about the services provided. This was a last minute transport of 2 cats and they did an amazing job. They send pics and keep you updated daily with updates. I would use them again and would definitely refer them! Best ever! Look no further

Contract Name: Medium dog from Inglewood
Rating:
5/5

Date: Oct 01, 2018
Route: From Inglewood, CA to Harrison, NY
Distance: 2468 Miles
Comment:

We got our Rocky safe and sound. Cherisse gave us updates throughout the trip. She was prompt when responding to messages. She also sent us pictures from time of pickup up until the last night. Rocky was scheduled to arrive at 12pm and he arrived 15 mins earlier. Our family was very pleased with the service. Cherisse is a very sweet lady. We will definitely use her again. The price to get Rocky from Los Angeles to New York was very reasonable! Thank you again!! The Marburys

Contract Name: Large dog from Corona
Rating:
5/5

Date: Aug 28, 2018
Route: From Corona, CA to Beverly Hills, FL
Distance: 2087 Miles
Comment:

I got my baby safe and sound! The trip took longer than I thought but it was easy and Cherrisse responds right away and sends updates daily. I will definitely use their services in the future.

Contract Name: Cats from Chico
Rating:
5/5

Date: Aug 24, 2018
Route: From Chico, CA to Huntingtown, MD
Distance: 2398 Miles
Comment:

Me and my three kids moved from Ca to Maryland. We have a 2.5 year old male cat that needed to be transported to us. I couldn’t take him with us on the plane. Cherisse contacted saying she was heading that way and could transport. Super easy set up and she made this experience a breeze. She was always texting letting us know if there were any set backs (which traveling on the road, always expect set backs). I had no problem with set backs. She was making sure my little fur baby was safe. She sent pictures every stop they made. They made the trip in FOUR days! That is amazing! We were also able to track through gps on their whereabouts which made it fun for the kids to see where our cat was. I could not have done this without her and her husband. I would highly recommend and do this all over again. Thank you guys!

Contract Name: Large dog from Colorado Springs
Rating:
1.5/5

Date: Aug 22, 2018
Route: From Colorado Springs, CO to Boston, MA
Distance: 1776 Miles
Comment:

PLEASE PLEASE PLEASE read this before sending your babies with this company! My dog has always been comfortable in her kennel for meals and short times, but after this trip she lays down and rolls over at my feet in front of it because she's terrified to go inside. Cherisse agreed to pick up my dogs on a Friday in Colorado to bring to Massachusetts. She tells me early that week that they will actually be in Colorado Thursday. Perfect, I thought; my flight to MA was Saturday, so they'd start the trip sooner and I'd get them sooner on the other end. WRONG. It turns out Thursday was the start of their trip to CALIFORNIA. She said they couldn't be in Colorado Friday as initially planned, and she knew I wouldn't be in town anymore as of Saturday. I had no choice but to send them with her to go 15 hours (one way) the wrong direction before heading to MA. On top of this, my malamute hops into the kennel in the car to find it is at least a size too small. He couldn't sit up or lay down; he just crouched uncomfortably. I nearly pulled him out, but Cherisse shut the door and reassured me that they would transfer him "very soon." I figured that meant another stop in Colorado Springs where they would get settled. Again, WRONG. Apparently "very soon" means after an entire drive to CA. Yup, at least 15 hours of drive time and two overnights in an undersized kennel. I'd say that's animal cruelty. I felt horrible. I NEVER would have sent my dogs with Cherisse knowing this. She also reassured me when I passed them off that they send pictures at "every stop." WRONG. I asked for photos on day two. She said photos and updates would start once they began the trip to the east coast even though they’d had the dogs for two days. I checked in again once the tracker said they'd left CA. She sent me one lump of 11 pictures that day (Sunday), and that was all I received as far as pet care photos the entire trip. There was a 3 day guarantee in the initial message she sent me for the bid. This service did not deliver on that. It took them six days to get to me because of the trip to CA the dogs were forced into. I was so done with the misrepresentation that I told her to bring them to me no matter what hour they arrived. That turned out to be 2:30 in the morning, and I had to have them turn around to bring my leashes. Sorry to whoever's pinch collar I have because they gave me one that's not ours. By the way, they want payment for the service upfront before you’ve met them. Don't give them your money without a true guarantee, and don't sign up for their ill planning. You may provide food, feed them treats, take lots of stops, and calmly tell me, "Not to worry,” at the end of the day. However, that doesn't make up for the stress my baby girl hasn't shaken in the last week she's been home or the wrenching guilt I felt that I had no idea when my boy was going to get the sized kennel he needed while I had no way to physically intervene. I don’t understand how my experience was such a let down with all these other great reviews.

Contract Name: Cats from Norfolk
Rating:
5/5

Date: Aug 17, 2018
Route: From Norfolk, VA to Fort Walton Beach, FL
Distance: 743 Miles
Comment:

Our family received VERY short notice of moving. Due to the location, it was best to send my cat to a temporarily loving home. They shipped my cat to my parent's home. I was sent updates on their timing (although I could also check their location on an app anytime). They made great timing. My cat is now with my parents, and she seemed very comfortable there from the start. I envisioned her taking days or weeks getting settled in due to the fact she was primarily an outside cat by her choice. She has been very loving to my family, and loves being inside. She does not seem traumatized from the trip at all. I am truly happy with my choice to ship her with them!

Contract Name: Large dog from Los Angeles
Rating:
5/5

Date: Aug 13, 2018
Route: From Los Angeles, CA to Columbia, MO
Distance: 1481 Miles
Comment:

I cannot say enough good things about Cherisse! She made the whole process so easy and made sure everything went smoothly. She was quick to respond to any questions and was incredibly patient and flexible with navigating the logistics of my pickup. She was great about keeping me updated with how things were going on the drive, and, most importantly, took wonderful care of my dog! Truly a pleasure to work with- highly, highly recommend!

Contract Name: Large dog from Junction City
Rating:
5/5

Date: Aug 12, 2018
Route: From Junction City, KS to Norfolk, VA
Distance: 1123 Miles
Comment:

Really great! The qoute was all inclusive. I didnt have to worry about anything. Roadside plus had the plan already set out and it was prefect! Roadside was super flexable with all the changes happening in my life. They were truly awesome! Anyone is lucky to work with them.

Contract Name: Shipment from Fort Lauderdale
Rating:
5/5

Date: Aug 01, 2018
Route: From Fort Lauderdale, FL to Las Vegas, NV
Distance: 2169 Miles
Comment:

Great service. My squirrel monkey arrived in perfect condition. He needed to be fed milk every 4 hours. They did everything that was required. Cherisse was great and kept me informed the entire journey. I would definitely recommend them and use them again in the future.

Contract Name: Large dog from Lake Worth
Rating:
5/5

Date: Jul 21, 2018
Route: From Lake Worth, FL to Henderson, NV
Distance: 2148 Miles
Comment:

I am very happy with the service I received. They were responsive and updated me often on our baby. We will definitely use their service again. Thanks Roadside.. Walker....

Contract Name: Medium dog from Shingle Springs
Rating:
5/5

Date: Jul 07, 2018
Route: From Shingle Springs, CA to Miramar, FL
Distance: 2505 Miles
Comment:

EXTREMELY APPRECIATIVE AND THANKFUL WITH ALL MYHEART AND SOUL TO PET TRANSPORT CHERISSE AND HER HUBBY . THEY TRANPORTED MY TWO BABIES ENGLISH BULLDOGS FEMALE SAMANTHA AND ODDIE MALE FROM CALIFORNIA TO FLORIDA . IT WENT SMOOTHLY AND PATIENT WITH MY BABIES . ALWAYS WILL BE IN MY PRAYERS, GRATEFUL AND IN MY HEART. BLESS YOU ALWAYS TO CHERISSE AND HER HUBBY .??????

Contract Name: Medium dog from Longmont
Rating:
5/5

Date: Jun 25, 2018
Route: From Longmont, CO to Norwich, CT
Distance: 1717 Miles
Comment:

So I rescued a bulldog from a puppy mill. He was an 8 y.o. stud that developed a skin condition resulting in sores and ultimately ended up a bald,oozing mess. I spoke with Roadside Plus and they agreed to take on the task of transporting him ASAP from Colorado to Connecticut. They picked him up on a Saturday and safely delivered him to me on Monday night. He was not the easiest passenger as he looked like death. Smelled worse than death. And looked like he was more dead than alive. His blankets needed to be changed because his skin was oozing. After a few hours they needed to stop because he was so restless and they did everything possible to keep him comfortable. They were even willing to hit the McDonald's drive-thru since he wouldn't eat anything. This transport was no easy task. They did an amazing job with him and that is because they have compassion and without that my boy probably would not have been able to survive the transport. Everything they did to get my boy to me safely and quickly was what I would have done myself. This was not an easy animal to transport but they got my boy to me. They kept me posted during the trip and persevered through NYC rush hour traffic. I am thankful for care and concern they gave my guy. If you're looking for a transport that is willing to go the extra mile for your loved one then Roadside Plus is the way to go. They were quite accommodating under the circumstances and I would definitely recommend using them to any conscientious pet owner.

Contract Name: Small dog from San Bernardino
Rating:
4/5

Date: Jun 17, 2018
Route: From San Bernardino, CA to Sanford, NC
Distance: 2149 Miles
Comment:

Great transportation for pets. I would highly recommend. Took good care of our puppy and communication was excellent.

Contract Name: Small dog from Raleigh
Rating:
5/5

Date: Jun 01, 2018
Route: From Raleigh, NC to Redwood City, CA
Distance: 2399 Miles
Comment:

Driver was responsive, on time, and friendly.

Contract Name: Medium dog from Freeport
Rating:
5/5

Date: May 21, 2018
Route: From Freeport, NY to Vero Beach, FL
Distance: 979 Miles
Comment:

Overall great experience. Shelby needed to be the ONLY dog and she was safely and efficiently driven to Florida with frequent communication from Cherisse! I would use them again!

Contract Name: Large dog from Miromar Lakes
Rating:
5/5

Date: May 10, 2018
Route: From Miromar Lakes, FL to Southampton, NY
Distance: 1125 Miles
Comment:

Eriic and Charisse did a wonderful job transporting my golden doodle from Florida to NY. They wooked around my flight schedule for pick up and delivery. I would use them again.

Contract Name: Small dog from Pleasant Hill
Rating:
5/5

Date: May 06, 2018
Route: From Pleasant Hill, IL to Highland Park, IL
Distance: 250 Miles
Comment:

The Roadside plus team was great to work with! I would definitely use again and recccomend to anyone looking for a cost effective private transport for their furry friends. The driver was prompt, super sweet and even bought Lil treats and a collar for our new puppy!

Contract Name: Small dog from Cleveland
Rating:
5/5

Date: May 04, 2018
Route: From Cleveland, OH to Kissimmee, FL
Distance: 910 Miles
Comment:

Great service. Very good communication and they took good care of my puppy and got him transported fast and safe! I would highly recommend.

Contract Name: Medium dog from Charlotte
Rating:
5/5

Date: Apr 24, 2018
Route: From Charlotte, NC to San Francisco, CA
Distance: 2296 Miles
Comment:

They got my dogs all the way from Charlotte, NC to San Francisco, CA in a timely manner. Dogs were in great spirits after the long journey. Would gladly use again.

Contract Name: Small dog from Lawrenceburg
Rating:
1/5

Date: Apr 10, 2018
Route: From Lawrenceburg, TN to Tawas City, MI
Distance: 650 Miles
Comment:

They lost my dog even when they were warned to be careful with her. When animal control officer found her, I gave them a second chance to get her and finish shipment. We agreed to have them bring her to me on Wednesday. They did not. They told me the day before that they had other arrangements. They brought her to me two days later. It took me three weeks to get my dog from the original ship date. Don't trust them. They do not follow through with what they say they will do. I would be happy to share our text messages if anyone is interested.

Contract Name: Small dog from Saint George
Rating:
5/5

Date: Mar 28, 2018
Route: From Saint George, GA to Lombard, IL
Distance: 846 Miles
Comment:

Great experience and fantastic price! Updates were timely and I loved that I could track my puppy the entire trip on GPS. Breeder was a big fan as well, said she will be using this service exclusively and no longer using air travel. Much more personal as it's literally door to door and your pup gets to hop out to stretch their legs! I would definitely use them again.

Contract Name: Small dog from Jasonville
Rating:
5/5

Date: Mar 23, 2018
Route: From Jasonville, IN to Ashfield, MA
Distance: 785 Miles
Comment:

Everything went smoothly! My dog arrived happy and healthy!

Contract Name: Small dog from Greensburg
Rating:
5/5

Date: Mar 07, 2018
Route: From Greensburg, PA to Wheelersburg, OH
Distance: 204 Miles
Comment:

Had to cancel

Contract Name: Small dog from Gap
Rating:
5/5

Date: Mar 04, 2018
Route: From Gap, PA to Charlotte, NC
Distance: 425 Miles
Comment:

I couldn’t be happier with the service I received ! They kept me informed during the entire trip and really eased my mind. They transported my brand new puppy over 500 miles and he was happy and healthy when he arrived at my home. I would highly highly recommend using Roadside Plus for your transportation needs and will be using them again in the future if needed. Thank you guys so very much for making me comfortable with such a long trip for my little baby!

Contract Name: Small dog from Richmond
Rating:
5/5

Date: Feb 23, 2018
Route: From Richmond, TX to Odessa, TX
Distance: 422 Miles
Comment:

Such great care was taken of our tiny puppy from 500 miles away! Road side plus communicated with us the entire process and as they got closer so we anticipated their arrival. Also very professional in setting up the drive! The best part was the care that was given to our tiny pup!! Great service!! Highly recommended.

Contract Name: Medium dog from Lancaster
Rating:
5/5

Date: Feb 22, 2018
Route: From Lancaster, NY to Dyersville, IA
Distance: 635 Miles
Comment:

They did exactly what they said. I will recommend.

Contract Name: Small dog from Holland
Rating:
5/5

Date: Feb 18, 2018
Route: From Holland, MI to Maryville, TN
Distance: 499 Miles
Comment:

They were very helpful and professional! They did everything we asked and kept us updated along the way. They are wonderful people to work with! We would definitely use their services again.

Contract Name: Medium dog from Key West
Rating:
5/5

Date: Feb 17, 2018
Route: From Key West, FL to Wallingford, CT
Distance: 1275 Miles
Comment:

Our dog arrived early, clean and happy despite a long 1500 mile road trip. We would definitely use them again.

Contract Name: Medium dog from Apopka
Rating:
5/5

Date: Feb 16, 2018
Route: From Apopka, FL to Glenwood, MD
Distance: 777 Miles
Comment:

Roadside was very flexible working with my schedule, and my puppy arrived is good spirits. They seem to really care about the dogs they ship. Highly recommended.

Contract Name: Small dog from Nashville
Rating:
5/5

Date: Feb 14, 2018
Route: From Nashville, TN to West Palm Beach, FL
Distance: 762 Miles
Comment:

Fantastic service! Wonderful people, thank you so much for everything. Highly recommend!

Contract Name: Shipment from Collierville
Rating:
5/5

Date: Feb 04, 2018
Route: From Collierville, TN to Chicago, IL
Distance: 482 Miles
Comment:

The service was fantastic. Professional, caring and responsive to all my concerns. I would definitely use them again for any needs I have. My dogs arrived happy and well-cared for. I had never used a service before but Cherisse allayed all my fears and I am more than pleased with outcome. Great job!!!

Rating:
5/5

Date: Feb 01, 2018
Comment:

Roadside Plus LLC is now part of our certified driving team, offering you the most trusted and secure transportation available.

Experience:

5 years Hi, my name is Cherisse. My husband and I own and Operate ROADSIDE PLUS LLC. We specialize in Roadside Assistance and Transport. Let me know your budget. I would be happy to work with you. We provide a delivery tracking system that provides you with live location tracking and proof of delivery through out the trip. We also accept and prefer credit/debit card and/or PayPal transactions. The entire process is seem less and hassle free and done all online/electronically. If you are flexible with dates and we are able to include your request in a current route we may be able to pass on even more savings to you. Reach out to me with a name and contact number and I will be happy to give you a call to discuss. Or you can give us a call if you are interested in services being rendered. Feel free to check out our profile and feedback from a recent trip. We look foward to hearing from you.
  • Vehicles: 2007 Nissan Murano 2017 Toyota Prius 2017 Nissan Versa 2018 Dodge Caravan 2018 Cargo Van
  • DBA: Roadside Plus LLC
  • US DOT: 3083710
  • EIN DOT: 822741308

Screening & Safety:

  • checkEmail verified
  • checkAddress verified
  • checkPhone verified
  • checkBackground check

Achievements:

50 Shipments Completed 10 Pet Shipments Completed Background Screening Completed DOT Check Completed CitizenShipper Certified Driver

Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents. We utilize a reputable leader in screening called Single Source Services to perform our criminal background screening which includes national, county level and sex offender databases. The background screening we utilize is called the 'Discovery National'.

What we look for with the background screening:

  • checkNo felonies in the past five years
  • checkNo felonies in the last ten years involving theft, assault or violent crime
  • checkNo DUI within the last five years
  • checkNo patterns of misdemeanors in the past ten years relating to DUI's, theft, assault, or violent crimes.
  • checkNo outstanding warrants for arrest
  • checkDoes not show up in national sex offender registry

The background screening includes a residence trace and returns all names and addresses associated with a social security number, in addition to checking the alias(es) returned through the database and the sex offender data.

Based on the subject's name(s) and date of birth the data returned from the background screening are records from State Departments of Correction, State Record Repositories, County Courts, and sexual predator/violent offenders' databases from all 50 states, DC, Guam, and Puerto Rico. Although this search has great value, and the volumes and sources of data are increasing almost every day, it is not an FCRA compliant service. The data is not updated after being entered into the database and therefore records could be expunged, sealed, or verdicts could have been appealed.

While we believe that the Discovery National is a good foundational screening tool, it is not an exhaustive statewide search of records, and as such we cannot guarantee 100% effectiveness in screening candidates.

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