Reviews for Reliable Pet Services in Asheville,NC

Reliable Pet Services
Asheville, NC

based on 38 ratings
50 months on CitizenShipper
74 completed shipments so far
Cancellation rate: 0% in the last 4 weeks.
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Contract Name: Cats from Fairland
Rating:
5/5

Date: Sep 09, 2019
Route: From Fairland, OK to Tracy, CA
Distance: 1750.7462661332 Miles
Comment:

Bryan took great care of our kitties. We were moving from Oklahoma to California. This is the longest trip my kitties have ever taken. The moment that Bryan arrived at our house in Oklahoma, he made our kitties feel right at home. Bryan constantly gave us updates and he also sent pics of the kitties, you can tell the kitties were enjoying the trip. Our kitties were in excellent hands. This was our first time using Citizenshipper, I would highly recommend using Citizenshipper as well as recommending using Bryan for your travelling needs. If we ever have another long-distance trip. We are definitely going to use Bryan services. Thanks again for your excellent services, you made our transition to California an easy process.

Contract Name: Shipment from Needham, MA to Rancho Santa Fe, CA
Rating:
5/5

Date: Aug 23, 2019
Route: From Needham, MA to Rancho Santa Fe, CA
Distance: 3014 Miles
Comment:

Bryan and Nicci were exceptionally professional with how they handled the initial coordination right through to pickup and eventual handoff. Bryan was very quick with email/text responses, and if need be, phone calls. They provided very fair, reasonable rate and easy payment method for our dog's cross country trip from Massachusetts to San Diego, California. Since they were in high demand due to their reputation for their strong ethics and most importantly their love for animals, they had no problem delivering on their promises for an agreed upon pickup date. Our dog was treated like a family member during the trip, and was immediately integrated with us at our new place once he got dropped off to us after a week long journey. No anxiety issues at all. Nicci also kindly allowed our dog to play with her family during the trip, and we were given daily photo updates that just put us at ease knowing our dog was in great hands. We have been very blessed to have met the Walker family, and are so glad to have supported a family run business. While we hope we will not have to relocate cross country anymore, we will not hesitate reaching out to Reliable Pet Services for other travel needs in future.

Contract Name: Shipment from Richmond, VA to Reno, NV
Rating:
5/5

Date: Aug 22, 2019
Route: From Richmond, VA to Reno, NV
Distance: 2674 Miles
Comment:

My dogs were SPOILED on their drive across the country from Virginia to NV. They seemed happy when I got them. I recieved pictures and updates of them throughout the trip of their walks and snuggles. I would definitely use Reliable Pet Services again to ship my dogs (who are my babies).

Contract Name: Shipment from Northbrook, IL to Jackson, TN
Rating:
5/5

Date: Aug 12, 2019
Route: From Northbrook, IL to Jackson, TN
Distance: 508 Miles
Comment:

Bryan did a great job communicating with me constantly. He also did a great job handing my dog and her stomach issues while traveling. Thank you Bryan!

Contract Name: Shipment from Chicago, IL to Columbia, MO
Rating:
5/5

Date: Aug 11, 2019
Route: From Chicago, IL to Columbia, MO
Distance: 407 Miles
Comment:

Bryan was very kind, polite and very helpful during the entire process. We didn't even have a slight hesitation on trusting him. Bryan is someone you can rely on and trust. We believe he did a great job. Thank you again Bryan!

Contract Name: Large dog from Atascadero
Rating:
5/5

Date: Jul 31, 2019
Route: From Atascadero, CA to Salt Lake City, UT
Distance: 826.4932789335 Miles
Comment:

My experience with Nicci and Bryan was awesome. Nicci kept in touch about her arrival for the pick-up. My 2 dogs loved her and so did my 3 cats. She sent regular updates and pictures and they were delivered stress-free and calm. She was amazing and I highly recommend this wonderful couple!

Contract Name: Medium dog from Hendersonville
Rating:
5/5

Date: Jul 19, 2019
Route: From Hendersonville, NC to El Cajon, CA
Distance: 2312.6901387015 Miles
Comment:

Bryan was absolutley awesome with our puppy. He send us pics throughout the trip and he took extra time to make sure our puppy was reassured and happy,. Our puppy was very well cared for and he was delivered in great health, I would use his services again .

Contract Name: Shipment from Gloucester City, NJ to East Greenwich, RI
Rating:
5/5

Date: Jul 03, 2019
Route: From Gloucester City, NJ to East Greenwich, RI
Distance: 261 Miles
Comment:

Bryan was great. He answered every text I sent him, and was on time picking up and delivering my kitten to me. I would't hesitate to use him again. Thank you.

Contract Name: Shipment from Quantico, VA to Ramona, CA
Rating:
5/5

Date: Jun 25, 2019
Route: From Quantico, VA to Ramona, CA
Distance: 2648 Miles
Comment:

Bryan was fabulous. Excellent communication beforehand, and maintained communication throughout the shipment. I would recommend and use again if the opportunity arose. Thank you, Bryan!!

Contract Name: Shipment from Yelm, WA to Abingdon, VA
Rating:
5/5

Date: Jun 21, 2019
Route: From Yelm, WA to Abingdon, VA
Distance: 2706 Miles
Comment:

Bryan was great. I heard from him every day of the trip and when there were delays. He took great care of my Fur Baby.. I can't thank him enough for all the care and concern he took with Witten.

Contract Name: Large dog from Belmont
Rating:
0.5/5

Date: Jun 15, 2019
Route: From Belmont, MA to Newark, CA
Distance: 3109.820521957 Miles
Comment:

DOG DIED HOURS AFTER TRANSPORT. Our family dog, Marshall, a 90lbs 4 year old golden retriever, was picked up in Massachusetts in excellent health ( with recent vet certificate) and was dropped off in poor condition at the kennel and died 6 hours later. We chose Bryan as our carrier due to high reviews on this site & all communications from set-up through drop-off were very pleasant and responsive. Bryan led us to believe the whole time (and still asserts) that Marshall was doing fine and looked well, maybe a "little depressed" and not eating. The kennel owner, without knowing of any preexisting health conditions, guessed that our dog suffered from heat stroke, such as being left in a hot car, and also mentioned from his observations that Bryan acted hurried and unprofessional. He also mentioned that Marshall was not travelling in a crate which I believe is against USDA regulation. I later checked and I couldn't find any evidence that Bryan is licensed by the USDA for interstate travel. We have not been able to contact him since the dropoff so we have gone through citizenshipper.com (http://citizenshipper.com/) , but they will not act without "100% knowing" the cause of death. This is the factual account of our experience, but we think the facts point to major degradation of Marshall's health sometime during the transport. As you can imagine our family is incredibly broken from losing our beloved family member. We can't bring him back but we want to do anything to prevent it from happening to anyone else. ................................................................. DRIVER REBUTTLE: We did contact Kevin multiple times to ask if we could try feeding Marshall wet food and were told "no, he'll eat eventually" and this went on for 3 days. We always crate every animal and provided pictures of Marshall in his crate to Citizenshipper. We have rear A/C in our Van so Marshall was never left in a HOT CAR. We FOLLOW USDA REGULATIONS on how to transport animals. We feel horrible about what happened to Marshall but it did happen at a boarding facility and not in my care. If it happened in my care then we would take full blame.

Contract Name: Large dog from Yorktown
Rating:
5/5

Date: Jun 15, 2019
Route: From Yorktown, VA to Hanford, CA
Distance: 2771.1726009458 Miles
Comment:

Bryan did a great job. He sent updates and pictures multiple times per day. We have 2 large dogs, it was a long distance, from Virginia to California. One of our dogs has anxiety issues but Bryan was patient with him. This was our first time using this type of service and he eased our concerns by keeping us updated. We will definitely use him again in the future.

Contract Name: Small dog from Celina
Rating:
5/5

Date: Jun 14, 2019
Route: From Celina, OH to Denver, CO
Distance: 1204.7032823681 Miles
Comment:

Amazing experience. Drove my little puppy from Ohio to Denver in a day. Sent updates and locations throughout. Will definitely use again! Thank you !

Rating:
5/5

Date: Jun 01, 2019
Comment:

Reliable Pet Services is now part of our certified driving team, offering you the most trusted and secure transportation available.

Contract Name: Large dog from Grafton
Rating:
5/5

Date: May 31, 2019
Route: From Grafton, MA to Aurora, CO
Distance: 1946.6453404638 Miles
Comment:

Bryan and Nicci were wonderful to work with from the very beginning.I am so happy that I found them to transport a 100+ rottweiler 1900 miles. They were very responsive and provided updates throughout the day. Nicci took such wonderful care of our girl and even arrived earlier then expected! It was a wonderful experience and we would utilize them again in a heartbeat.

Contract Name: Large dog from St. Louis
Rating:
5/5

Date: May 27, 2019
Route: From St. Louis, MO to Rollins, MT
Distance: 1723.6302486855 Miles
Comment:

Bryan was great. Took great care of Daisy and delivered her safely and on time. We plan on using him again when we go home in September

Contract Name: Shipment from Powder Springs, GA to Woodinville, WA
Rating:
5/5

Date: May 06, 2019
Route: From Powder Springs, GA to Woodinville, WA
Distance: 2697 Miles
Comment:

Bryan was friendly and attentive and comfortable with our furry family members! Stress levels were already high in relocating our son across country; it only increased as we made arrangements to transport his dogs with someone we didn't know. We had no idea such service existed. We were very pleased we contracted with Bryan. He communicated often before picking up the dogs and throughout the trip. Both dogs were very comfortable with him when he picked them up and he delivered the dogs within the time frame that was provided. He was patient and took good care of them. We found his fee fair. If we ever have to do this again, we will contact Bryan. We recommend his services.

Contract Name: Shipment from Ridgefield, WA to San Mateo, CA
Rating:
5/5

Date: Apr 27, 2019
Route: From Ridgefield, WA to San Mateo, CA
Distance: 680 Miles
Comment:

We were very impressed with Bryan our driver. He was very easy to communicate with and delivered our girl Deedee safely and on time. Will definitely use his sevice again in the future.

Contract Name: Shipment from Redlands, CA to Urbandale, IA
Rating:
5/5

Date: Apr 21, 2019
Route: From Redlands, CA to Urbandale, IA
Distance: 1644 Miles
Comment:

I hired reliable pet services to transport my dogs from Southern California to Iowa. Very accommodating and spot on with transit dates and times. It was a very simple process and would highly recommend to others looking to transport pets short or long distances. Thank you Bryan.

Contract Name: Shipment from Charlotte, NC to Pagosa Springs, CO
Rating:
5/5

Date: Mar 14, 2019
Route: From Charlotte, NC to Pagosa Springs, CO
Distance: 1739 Miles
Comment:

Bryan stayed in contact throughout the trip. He handled the Wolf Creek Pass in the middle of a snowstorm without any issues. Our puppy was delivered safe and sound and arrived if great spirits. One can tell that Bryan really enjoys his work and loves animals! We would use his services again in a heartbeat!

Contract Name: Medium dog from Albany
Rating:
5/5

Date: Mar 10, 2019
Route: From Albany, OR to New Castle, PA
Distance: 2609.5980712613 Miles
Comment:

Bryan was the best driver! He responded to all of my messages quickly and he sent updates and pictures all along the trip. He was on-time and very friendly. Bryan calmed any nerves I had about Quinn going on a cross-country trip and I know that Quinn was well taken care of and he had a great time. I could not recommend him highly enough!

Contract Name: Small dog from Whitehall
Rating:
5/5

Date: Mar 09, 2019
Route: From Whitehall, MT to La Crosse, WI
Distance: 1167.7758137988 Miles
Comment:

Absolutely love this team, a couple that will stay in contact with you and keep you updated all the way from start to finish. They are reliable, cost efficient, professional, and friendly. My situation was unique, I was not the person being picked up from or delivered to. That meant this team had to coordinate through three totally different individuals and did so very efficiently. The buyer of the dog was myself (in Idaho), the seller of the dog was my sister in law (Montana), and the recipient of the dog was my mother (Wisconsin). The puppy was well taken care of the entire duration of the trip, picked up on time and dropped off on time, two of the three features that are very important To me. The third feature is timely communication, it never took Bryan long to respond back to any inquiry that I sent his direction. I cannot speak more highly of this team and I would use them again in the future.

Contract Name: Shipment from Manchester, PA to Salem, MA
Rating:
5/5

Date: Feb 10, 2019
Route: From Manchester, PA to Salem, MA
Distance: 416 Miles
Comment:

There was an incident making the driver late, but Bryan was very communicative and our dog arrived safe and sound. He genuinely cares about the animals and doing a good job for the owner and the animal. Highly recommend.

Contract Name: Large dog from Twentynine Palms
Rating:
5/5

Date: Feb 02, 2019
Route: From Twentynine Palms, CA to Rutherfordton, NC
Distance: 2192.1242435753 Miles
Comment:

This was my first time shipping my dogs, and I was pretty nervous about them being without us. This couple did everything to help me feel secure and confident that my dogs would be safe on the trip. They were so accomendating to us and our dogs did so well! They helped explain the process, they were on time, and very friendly. Thank you so much for a wonderful service and I highly recommend them for any dog/ animal shipping services!

Contract Name: Medium dog from Central
Rating:
5/5

Date: Jan 28, 2019
Route: From Central, SC to Redmond, WA
Distance: 2752.7992761696 Miles
Comment:

We'd like to say many "thank you" to Bryan and Nicci. They are awesome and extremely professional!! My dog is an American Pit Bull Terrier and get excited sometimes. But Nicci took a very good care of her and sent us pictures along the trip! We cannot express our gratitude enough along the +2700 miles trip! Definitely would recommend them to anyone!!

Contract Name: Large dog from Seattle
Rating:
5/5

Date: Jan 11, 2019
Route: From Seattle, WA to Ishpeming, MI
Distance: 1902.331011164 Miles
Comment:

Brian and Nicci were awesome right from the beginning. We had some unfortunate circumstances and were so very patient and helpful with us. Our pet is a Certified Emotional Support dog due to my daughter being an Afghanistan Veteran and has PTSD. She had to fly home urgently but there is a waiting period for a dog and her dog was left behind with a friend. We contacted Citizen Shipper and immediately chose Bryan and Nicci. We loved that Remi (the dogs name) had human contact on her journey. They posted pictures and kept in contact on their way from Seattle to MIchigan. Remi was very content when she arrived. I highly recommend Bryan and Nicci!!! They made me feel comfortable from day 1 and would never considered transporting any pet any other way!! Thank you Brian and Nicci for helping to put my daughter and her baby back together under some unfortunate circumstances!!!! You have no idea how happy you made the both of them!

Contract Name: Shipment from Monroe
Rating:
5/5

Date: Jan 08, 2019
Route: From Monroe, IN to Citrus Heights, CA
Distance: 2206.92592674 Miles
Comment:

This couple took care of my dog the whole way through, and sent a lot of thorough updates along with pictures. Fair pricing and reliable, would recommend them to anyone ?

Contract Name: Shipment from Wellton, AZ to Walden, NY
Rating:
5/5

Date: Dec 21, 2018
Route: From Wellton, AZ to Walden, NY
Distance: 2589 Miles
Comment:

I can’t thank Bryan and Nicci enough for everything. They were on time, communicated every few hours while updating me with pictures and were extremely fair on price. I felt extremely comfortable every second he was with them throughout the trip. Next time I need my pup transported, I know who to call.

Contract Name: Small dog from Nappanee
Rating:
5/5

Date: Dec 09, 2018
Route: From Nappanee, IN to Hooper, UT
Distance: 1491.646906493 Miles
Comment:

OH MY GOSH! Brian and his wife are the MOST incredible people! I could not recommend their serviced more! Our puppy was coming from an Amish family, so had never encountered any type of vehicle and was super frightened of the drive. Brian kept him up near him so that the puppy could feel better. He even cuddled with out puppy at night and gave us a least twice daily reports on where they were and what was going on and how my puppy was reacting to everything. When they got here, he delivered the puppy, notes from the breeder. vaccination etc. We even had purchased a vest via Amazon so that our tiny Morkie would have a safe vest and had it delivered to their home. Brian when the extra mile and placed it on our baby. I'd love to have them for friends!

Contract Name: Small dog from Denver
Rating:
5/5

Date: Nov 29, 2018
Route: From Denver, NC to , NY
Distance: 646.33291552502 Miles
Comment:

I am so happy with my decision to go with Brian. It's always a little scary when doing new transactions online and being unsure if it's legit or not. Brian was very responsive, communicative, friendly and prompt. He let us know every step of the trip how they were doing, and made the entire experience so much easier on us. He provided literal door-to-door service (no easy thing when you go from NC to NY) and offered such a deal of a rate! I can't recommend him highly enough.

Contract Name: Medium dog from Loudonville
Rating:
5/5

Date: Nov 09, 2018
Route: From Loudonville, OH to Allentown, PA
Distance: 434.02404938485 Miles
Comment:

I had a very positive experience with Brian. He had my puppy’s interest at heart and communicated very often. I knew exactly where he was at all times, and so I knew when to expect the delivery. I will definitely use this driver again. He was on time, kind and very responsive when I needed to make adjustments.

Contract Name: Small dog from Summerville
Rating:
5/5

Date: Nov 06, 2018
Route: From Summerville, GA to Hillsboro, MO
Distance: 465.6481148305 Miles
Comment:

Awesome service! Fast and dependable. Kept in contact the whole time. Definitely trust worthy. I will use again!

Contract Name: Small dog from Huntingdon
Rating:
5/5

Date: Oct 15, 2018
Route: From Huntingdon, PA to New York, NY
Distance: 256.9289100665 Miles
Comment:

Wow! Brian was beyond anything I expected. His service was absolutely spectacular and exceeded all of my expectations. This is the first time that i’ve used Citizenshipper and he has definitely made it an enjoyable, honest one. I would HIGHLY!! recommend anyone who needs any transporting done to use Brian. He’s efficient with updates and prompt responses. I wouldn’t have been able to get my toy poodle home without him. Thanks so much Brian!!! been such a great help to my family and I. We sincerely appreciate you.

Contract Name: Medium dog from New York
Rating:
5/5

Date: Oct 02, 2018
Route: From New York, NY to Blythewood, SC
Distance: 720.82102990841 Miles
Comment:

Brian did a great job, arrived and got her there on time. Had a great and safe set up for my pup. Sent me pictures along the way and was an excellent communicator. I will definitely be using him again in the future. If you're reading this Brian - thank you buddy! - Mike & Lyla

Contract Name: Medium dog from Groton
Rating:
5/5

Date: Jul 18, 2018
Route: From Groton, CT to Myrtle Beach, SC
Distance: 788.930147635 Miles
Comment:

Contract Name: Small dog from Williamsburg
Rating:
5/5

Date: Feb 19, 2018
Route: From Williamsburg, KY to Dalton, PA
Distance: 739.084993355 Miles
Comment:

They were great, you could tell he really cares for the animals. He stopped plenty of times and made sure the dog was comfortable the whole 15 hour trip. He updated us along the way with pictures and estimated times when they changed with weather and traffic. My dog was happy when he arrived, I could not have done a better job myself and would recommend Him and his wife to anyone who has reservations about a transporter.

Contract Name: Small dog from
Rating:
5/5

Date: Jan 04, 2018
Route: From , NY to Charlotte, NC
Distance: 637.399461898 Miles
Comment:

A great experience for my first time using CitizenShipper. Brian was very professional and kept us up to date with our pup and his travel, arriving earlier than we expected was a great plus.

Contract Name: Small dog from Ronks
Rating:
5/5

Date: Dec 25, 2017
Route: From Ronks, PA to Inman, SC
Distance: 600.112840779 Miles
Comment:

I highly recommend Brian. He picked up my puppy in Pennsylavania and delivered it to me in SC. Brian kept me updated during the day with where he was with my precious cargo not to mention making sure he was well taken care of with food, water breaks, and walks. I would definitely use him again.

Experience:

I have been driving for different companies for 25 years. The past 5 years I've been doing this with my wife. When we first started out we drove together and we brought our children but now that we have three kids we take turns and rotate. One time it might be my wife and the next time it might be me but we both provide the same quality service. We both love and care for animals and that's why we got into this business. Last year we drove 176 thousand miles delivering pets. We have been on uship since May 2015 and have 100% rating and as of July 28th we are on the world wide web. We have decided to make this a life long venture and we sometimes bring our children so we can teach them how to care for all fur babies. We only carry 4/5 pets at a time so we can give those pets the love and care they deserve.Your loved ones will get our undivided attention. My wife and I are looking forward to helping you through this stressful time in anyway we can. The quality of life is what's important to my wife and I. Hope to hear from you soon. CS Process needed to complete a transaction: you will eventually need to award a bidder & pay CS's fee, for using their site. WE KNOW, WE PAY TOO, MONTHLY! CS will then create a bonding digital agreement & alert the winner. WE DO REQUIRE A 50% NONREFUNDABLE DEPOSIT THAT DOES APPLY TO YOUR BALANCE TO SECURE TRANSPORT, THE BALANCE IS DUE AT PICKUP. I can not travel until balance has been paid . This is a policy set in place for insurance reasons.If we have not received payment at time of pickup we can not travel because our insurance only covers paid in full passengers. Once the bid is accepted, We will send a link to the email account you have on file with Citizenshipper. The deposit is due immediately and the balance is due at pickup and can be paid through the link in your email mailbox or we can take the balance payment in person. We take SQUARE POS, ZELLE,VENMO OR SQUARE'S CASH APP. We appreciate all of our passengers. Thank you for your time.
  • Vehicles: We have a Dodge Grand Caravan, Jeep Liberty 4x4 We carry full coverage insurance on our vehicles and we are covered under Hiscox Small business liability insurance for 1 million dollars.
  • DBA: Reliable Pet Services
  • EIN DOT: 474692751

Screening & Safety:

  • checkEmail verified
  • checkAddress verified
  • checkPhone verified
  • checkBackground check

Achievements:

50 Shipments Completed 10 Pet Shipments Completed Background Screening Completed CitizenShipper Certified Driver 50,000 Miles Completed

Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents. We utilize a reputable leader in screening called Single Source Services to perform our criminal background screening which includes national, county level and sex offender databases. The background screening we utilize is called the 'Discovery National'.

What we look for with the background screening:

  • checkNo felonies in the past five years
  • checkNo felonies in the last ten years involving theft, assault or violent crime
  • checkNo DUI within the last five years
  • checkNo patterns of misdemeanors in the past ten years relating to DUI's, theft, assault, or violent crimes.
  • checkNo outstanding warrants for arrest
  • checkDoes not show up in national sex offender registry

The background screening includes a residence trace and returns all names and addresses associated with a social security number, in addition to checking the alias(es) returned through the database and the sex offender data.

Based on the subject's name(s) and date of birth the data returned from the background screening are records from State Departments of Correction, State Record Repositories, County Courts, and sexual predator/violent offenders' databases from all 50 states, DC, Guam, and Puerto Rico. Although this search has great value, and the volumes and sources of data are increasing almost every day, it is not an FCRA compliant service. The data is not updated after being entered into the database and therefore records could be expunged, sealed, or verdicts could have been appealed.

While we believe that the Discovery National is a good foundational screening tool, it is not an exhaustive statewide search of records, and as such we cannot guarantee 100% effectiveness in screening candidates.

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