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Reviews for Quality Care Pet Express in South Bend,IN

Quality Care Pet Express
South Bend, IN

based on 8 ratings
10 completed shipments so far
Cancellation rate: 0% in the last 4 weeks.
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Contract Name: Shipment from Tampa, FL to Youngstown, OH
Rating:
1/5

Date: Jun 21, 2019
Route: From Tampa, FL to Youngstown, OH
Distance: 914 Miles
Comment:

Everything was great with this company when I hired D. He was responsive, and easy to work with. We made a deal with him to trailer my car and transport my dog and car from Tampa to Ohio. I venmo’d a $250 deposit, and waited for pickup day. D delayed pickup day 24 hours, and I had to catch a flight, so I left my husband and son in charge of meeting D and making the dog/car pickup. D kept me posted while he traveled from Michigan to Florida .... rented a trailer for the car, and all seemed fine, til then. D was 7 more hours late on the day of pickup, and arrived around 9:30pm at the designated meeting place. He and his buddy who was traveling with him couldn’t figure out how to safely strap the car onto the trailer, Even with the help of my husband and 3 random guys who happened to be hanging out in the nearby MacDonald’s!! My husband gave him $175 in cash to get a hotel room for the night, and figure things out in the morning, even though they got increasing nervous that these guys didn’t know what they were doing..... and were nervous about them being responsible for my car AND my dog! D had shared his location with me, so I could follow his progress all the way down to Florida, which I did. The next morning, when my husband was going to meet D and buddy to try again, my husband woke up at 7am to find that D’s GPS location was 150 miles NORTH of our meeting place..... he had bailed on us!! No text, no “I’m sorry, I just can’t do this”, no “I’ll Refund your money”... NOTHING. And I was left, already in Ohio, with my dog and car still in Florida. UGH. After a couple hours of emails and texts to a neighbor and friend network, I had 3 wonderful offers from people willing to drive my car and dog to Ohio. Driver, Dog, and Car are on their way to meet me, but I’m out $450 from Quality Care Pet Express, and days of total frustration. I have transported my car several times before, without any problem... but this experience has soured me on all online arrangements.... I understand that things happen, but Dialo, the driver AND OWNER of Quality Care Pet Express just had to fess up, apologize, and refund any portion of my money—-that would have been the responsible thing to do.

Contract Name: Power Boats from Pensacola
Rating:
5/5

Date: Jun 13, 2019
Route: From Pensacola, FL to Brownsville, TX
Distance: 695 Miles
Comment:

D Thank you for taking care of my boat and making sure she arrived in one piece. I was very pleased with the level of professionalism and the communication you provided, you went above and above even when the seller gave you complications you took care of business. God Bless you brother.

Contract Name: Shipment from Spring Lake, NC to Fort Worth, TX
Rating:
1/5

Date: Jun 01, 2019
Route: From Spring Lake, NC to Fort Worth, TX
Distance: 1071 Miles
Comment:

DO NOT BOOK WITH THIS COMPANY. It’s not worth your time. He does not keep his promise. All the conversation i had with him prior to booking with him went out the door. He wanted me to understand his situation when he refused to listen to me. He kept on saying is there a problem and i have to understand his perspective as a owner of the company when he doesn’t want to listen to his customer. You will be frustrated if you deal with this guy. Guaranteed. Even one star is too much.

Contract Name: Shipment from Covington, LA to Zebulon, NC
Rating:
5/5

Date: May 27, 2019
Route: From Covington, LA to Zebulon, NC
Distance: 779 Miles
Comment:

The driver was very responsive and professional. He sent me texts updates about my pet. Also,he sent pictures of my 75 lbs Lab, who looked well cared for. He driver delivered my dog to the final destination in good shape. I would use to service again, because of the professional, responsive and careing service I received from Quality Care Pet Express.

Contract Name: Small dog from Gordonville
Rating:
5/5

Date: May 25, 2019
Route: From Gordonville, PA to New Orleans, LA
Distance: 1052 Miles
Comment:

The 1st driver I booked with was a nightmare, literally. My pick up date had passed and I truly was doomed. I relisted But D & Nate I was able to get a great quote and my fur baby picked up within 48 hours.

Contract Name: Shipment from Washington, DC to Wayzata, MN
Rating:
5/5

Date: May 23, 2019
Route: From Washington, DC to Wayzata, MN
Distance: 942 Miles
Comment:

Everything about our experience was amazing! It was like D had dropped out of heaven to bring our pup home. We had many, many special requests. All of which were honored and “Chunk” made it home safely while being a very strong flight risk. D was communicative throughout the trip so we were never left wondering how it was going. We were thrilled with our experience and would recommend them to anyone who asked. THANK YOU D!! ??

Contract Name: Shipment from Port Neches, TX to Indianapolis, IN
Rating:
5/5

Date: May 21, 2019
Route: From Port Neches, TX to Indianapolis, IN
Distance: 802 Miles
Comment:

Really nice guy. took really good care of my pet the entire ride from texas to indiana, he kept me informed about how my dog was doing, I HIGHLY RECOMMEND HIM ???? 5 Stars

Rating:
5/5

Date: May 14, 2019
Comment:

Quality Care Pet Express is now part of our certified driving team, offering you the most trusted and secure transportation available.

Experience:

Owner: D Williams We have a great group of team drivers with great experience when I comes to transporting your pets safe and soundly. We work hard on make sure that your pet gets it new home save and soundly. We are new company to citizenshipper and are trying make a name for ourselves! We have drives that’s been transporting pets for 10 years now and we also have some great young dedicated guys who love to transport! *WE ALSO WILL FLY YOUR PET IF THE PRICE IS RIGHT*
  • Vehicles: 2013 Chevy Malibu 2011 Buick Regal 2007 GMC Yukon (towing limit 7,900lbs)
  • DBA: Quality Care Pet Express

Screening & Safety:

  • checkEmail verified
  • checkAddress verified
  • checkPhone verified
  • checkBackground check

Achievements:

10 Shipments Completed Background Screening Completed

Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents. We utilize a reputable leader in screening called Single Source Services to perform our criminal background screening which includes national, county level and sex offender databases. The background screening we utilize is called the 'Discovery National'.

What we look for with the background screening:

  • checkNo felonies in the past five years
  • checkNo felonies in the last ten years involving theft, assault or violent crime
  • checkNo DUI within the last five years
  • checkNo patterns of misdemeanors in the past ten years relating to DUI's, theft, assault, or violent crimes.
  • checkNo outstanding warrants for arrest
  • checkDoes not show up in national sex offender registry

The background screening includes a residence trace and returns all names and addresses associated with a social security number, in addition to checking the alias(es) returned through the database and the sex offender data.

Based on the subject's name(s) and date of birth the data returned from the background screening are records from State Departments of Correction, State Record Repositories, County Courts, and sexual predator/violent offenders' databases from all 50 states, DC, Guam, and Puerto Rico. Although this search has great value, and the volumes and sources of data are increasing almost every day, it is not an FCRA compliant service. The data is not updated after being entered into the database and therefore records could be expunged, sealed, or verdicts could have been appealed.

While we believe that the Discovery National is a good foundational screening tool, it is not an exhaustive statewide search of records, and as such we cannot guarantee 100% effectiveness in screening candidates.

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