Reviews for Quality Care Pet Express Transport/Hauling

Quality Care Pet Express Transport/Hauling

based on 15 ratings
12 months on CitizenShipper
29 completed shipments so far
Cancellation rate: 35% in the last 4 weeks, based on 14 won shipments.
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Contract Name: Shipment from Covington, GA to Libertyville, IL
Rating:
1/5

Date: Apr 06, 2020
Route: From Covington, GA to Libertyville, IL
Distance: 779 Miles
Comment:

I rate this a 1 only because you can’t go any lower. This was the worst experience I ever had as from the time I paid the deposit (which I learned the day of delivery was not a deposit) things went to crap. Once I paid the deposit, I received a text indicating a detail my booking was confirmed and they have emailed me the details of Daisy’s trip. Well I booked on Thursday and that email never came. So, I finally had to reach back out via website to figure out what was going on in which no one would respond. Then I sent an email to the site as I was unable to book another transport due to already reserving them. I received a response from the site indicating to wait for business hours and then another indicating they couldn’t find my account. At his point it was late on a Friday and I was going to get on the road to go and get my dog myself when I received a phone call indicating they were on their way to Florida and would be getting my dog on the way back, sometime Saturday morning. I said okay and told my friend we didn’t have to drive. So I went to bed around 830 pm Friday and when I woke up around midnight I had a couple missed calls and a text message that stated “We need you to answer, If you don’t respond tonight we will have to leave our transport and it will be extra to get us to back track”. I immediately began to text and call with no response. I got a call back around 3am indicating some plans had changed and they would be able to pick up my dog earlier around 430 am. So, I called my friend and she met them at the pickup and gave them a retractable leash and a food roll around food container full of food. They indicated they would arrive around 6 pm Saturday evening. I heard nothing all day Saturday, so I reached out Sunday morning and asked what the ETA and I was told 330 pm. I received another message around 2pm indicating they were running late, and the fee was going to be 375. I explained that’s not correct as I paid the $79 deposit, so I owe $306. He informed me that was a booking fee and I still owed the balance. At this point I just wanted my dog, so I agreed. They arrived Sunday at 7pm with my dog and no food or container and no retractable leash an had the nerve to tell me he left it home. Why was my dog at your home? He gave me a $15-dollar discount to cover a $25 leash, $30-dollar food container and $15 worth of dog food. Be careful when booking this person, yes I finally got my dog from Georgia to Illinois and but don’t expect professionalism, communication of for them to be on time.

Contract Name: Medium dog from Los Angeles
Rating:
1/5

Date: Apr 04, 2020
Route: From Los Angeles, CA to Corpus Christi, TX
Distance: 1498 Miles
Comment:

Communication was good up until the pickup day. Shipper would not respond to any messages or phone calls. Had to cancel and book with another shipping company that cost me 3x the amount! Very disappointed in this company. Would not reccomend these folks to anyone!

Contract Name: Medium dog from Amarillo
Rating:
5/5

Date: Mar 26, 2020
Route: From Amarillo, TX to Jackson, MI
Distance: 1231 Miles
Comment:

Extremely vigilant with our pup. Got him here in Jackson, MI in great time and kept me informed on the way. Even have Joey a bath because my sister-in-law has cancer and he needed to be wiped down before coming inside. Overall positive experience and would not hesitate to use this service again.

Contract Name: Small dog from Galion
Rating:
5/5

Date: Mar 17, 2020
Route: From Galion, OH to Jarrell, TX
Distance: 1256 Miles
Comment:

My first time doing ground shipping for my Yorkies, price was very reasonable and timing was just right.. my pup went from Texas to Ohio long drive but he kept me updated every step of the way so didn’t worry about my pup couldn’t have chosen better person to trust with my fur baby! Would definitely be using him from now on! Great service and my pup was very well taken care of!

Contract Name: Shipment from Hampton, VA to Semmes, AL
Rating:
1/5

Date: Mar 13, 2020
Route: From Hampton, VA to Semmes, AL
Distance: 907 Miles
Comment:

They dont deserve one star. This guy or company is absolutely terrible and completely unprofessional. He makes promises that he doesn't keep and lies without hesitation. Communication was really bad. He pushed my pickup date back twice and had to call him to get that terrible response. I would not recommend his services to my enemy.

Contract Name: Medium dog from Roxbury Township
Rating:
5/5

Date: Feb 25, 2020
Route: From Roxbury Township, NJ to Lakewood Ranch, FL
Distance: 1190 Miles
Comment:

Over and beyond the call of duty. Simply the best we have ever used.

Contract Name: Large dog from Miami
Rating:
5/5

Date: Jan 19, 2020
Route: From Miami, FL to Lawrence, KS
Distance: 1500 Miles
Comment:

Good job always staying in contact. Keeping me updated the entire process.

Contract Name: Medium dog from Converse
Rating:
5/5

Date: Jan 16, 2020
Route: From Converse, TX to Hampton, SC
Distance: 1189 Miles
Comment:

My dog made it to her destination safely and within 48 hours. Thankyou! Would use these services again if needed

Contract Name: Large dog from Bay Shore
Rating:
5/5

Date: Jan 10, 2020
Route: From Bay Shore, NY to Orlando, FL
Distance: 1145 Miles
Comment:

Service was excellent on time very reliable I will Definitely Be doing service again in the future and recommend them thanks again for everything

Contract Name: Shipment from St. Louis, MO to Bristol, CT
Rating:
5/5

Date: Dec 29, 2019
Route: From St. Louis, MO to Bristol, CT
Distance: 1070 Miles
Comment:

Great tracking system. Great time of arrival. 16 hour drive and got here in great timing. When I get my black corso I'll call him.

Contract Name: Small dog from Alford
Rating:
1/5

Date: Apr 22, 2019
Route: From Alford, FL to Naples, FL
Distance: 502 Miles
Comment:

Decided to stop answering me, didn't give me an update the day he was supposed to pick up my dog and bring him to me, so I had to cancel the time he was supposed to be picked up. 100% wouldn't recommend, would rather pay the extra $50 or $100 to get some one reliable.

Contract Name: Cats from Macomb
Rating:
4/5

Date: Mar 30, 2019
Route: From Macomb, MI to Mexia, TX
Distance: 1275 Miles
Comment:

Great friendly couple was sent to pick up my cats and and care for them. They gave extra care to each cat to make their trip comfortable which I appreciated. I did get updates along the way. Delivery was delayed by storms (wise decision to stop by the driver). His phone went out that prevented updates but I was contacted by the company to let me know what was going on. The cats arrived safe and sound and I was happy! It was my first time using Citizenshipper. I would use it again.

Contract Name: Cats from Atlanta
Rating:
5/5

Date: Mar 30, 2019
Route: From Atlanta, GA to Washington, DC
Distance: 640 Miles
Comment:

He did a great job! Updated me when requested and was very flexible. My 2 cats were very calm and arrived the day we discussed. Two thumbs up!!!

Contract Name: Cats from Pembroke Pines
Rating:
1/5

Date: Mar 28, 2019
Route: From Pembroke Pines, FL to Fargo, ND
Distance: 2016 Miles
Comment:

I would give -5 stars if I could. DO NOT BOOK THIS MAN. He was supposed to transport my two cats from Miami, FL with my parents to Fargo, ND. He had an excellent price so I booked the deal. He stayed in contact with me until the day of. He was supposed to pick up my cats at 6 pm. My cats are a little wild, so they were given a tranquilizer at 4 pm. We were waiting until MIDNIGHT and the guy did not show up or contact me. Not only were my cats in a crate for 8 hours waiting for this guy, my two elderly parents were up until midnight waiting for him, and I am heartbroken that I don't get to see my cats. I am SO MAD about this service. Please do not book this guy.

Rating:
5/5

Date: Mar 13, 2019
Comment:

Quality Care Pet Express Transport/Hauling is now part of our certified driving team, offering you the most trusted and secure transportation available.

Experience:

Started in 2018 QCPET has provide pet transport nationwide. We’ve helped in pet rescues and adoptions. We provide 3 different services for our customers (Shared Ride, Private Transport, and Air Transport). Our goal at QCPET is to insure your pet gets to their destination safely and quickly.
  • Vehicles: NA
  • DBA: Quality Care Pet Express Transport/Hauling
  • US DOT: 2802526
  • EIN DOT: 2044892

Screening & Safety:

  • checkEmail verified
  • checkAddress verified
  • checkPhone verified
  • checkBackground check

Achievements:

25 Shipments Completed 10 Pet Shipments Completed Background Screening Completed DOT Check Completed CitizenShipper Certified Driver

Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents. We utilize a reputable leader in screening called Single Source Services to perform our criminal background screening which includes national, county level and sex offender databases. The background screening we utilize is called the 'Discovery National'.

What we look for with the background screening:

  • checkNo felonies in the past five years
  • checkNo felonies in the last ten years involving theft, assault or violent crime
  • checkNo DUI within the last five years
  • checkNo patterns of misdemeanors in the past ten years relating to DUI's, theft, assault, or violent crimes.
  • checkNo outstanding warrants for arrest
  • checkDoes not show up in national sex offender registry

The background screening includes a residence trace and returns all names and addresses associated with a social security number, in addition to checking the alias(es) returned through the database and the sex offender data.

Based on the subject's name(s) and date of birth the data returned from the background screening are records from State Departments of Correction, State Record Repositories, County Courts, and sexual predator/violent offenders' databases from all 50 states, DC, Guam, and Puerto Rico. Although this search has great value, and the volumes and sources of data are increasing almost every day, it is not an FCRA compliant service. The data is not updated after being entered into the database and therefore records could be expunged, sealed, or verdicts could have been appealed.

While we believe that the Discovery National is a good foundational screening tool, it is not an exhaustive statewide search of records, and as such we cannot guarantee 100% effectiveness in screening candidates.

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