Reviews for LMCDIRECT in Jasper,AL

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LMCDIRECT
Jasper, AL

0 Star Rating: Recommended

based on 20 ratings
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37 months on CitizenShipper
22 completed shipments so far
Cancellation rate: 0% in the last 4 weeks.
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Contract Name: Large dog from Austin
Rating:
1/5

Date: May 23, 2016
Route: From Austin, TX to Salt Lake City, UT
Distance: 1073 Miles
Comment:

I've opened a dispute with CitizenShipper to have these people taken down. I've never dealt with a more incompetent set of idiots in my life. I needed a shelter dog that had been evaluated by some old friends transported from Austin, TX to Salt Lake City. 20 some-odd hour drive in a straight shot, two days at the most. These fuckers took a right turn and go all the way to Pennsylvania. I shit you not, Pennsylvania. I was told the dog would be picked up on Monday and delivered Wednesday. He was picked up Sunday (early!) and I was told the dog wouldn't arrive on Wednesday because they were letting him "rest" after being nuetered. "We treat them like pets first," I was told condescendingly when I protested. So the dog would arrive Friday. Well, no, not really. I was told the dog would arrive on Sunday afternoon. At this point I lost my patience and demanded a supervisor, lodged a dispute/complaint with CitizenShipper, and dug up everything I could on the business. The business is NOT located in Jasper, AL; it's located in the middle of nowhere, AL, according to Google Maps. The company's website is down, the name Lisa Mwangi (not Couch) appears on several variations of LMC Direct, and the business's phone number doesn't work. AT&T gives you an error message that it can try and find a similar business for you. Nice job verifying, CitizenShipper! This guy didn't check his texts for 12 hours straight numerous times. ("I cannot text while I'm driving," he declared indignantly when I pointed this bullshit out.) He ignored my requests for updates on his location, and when I demanded on Friday to know his location he faked a bad connection and hung up on me. So you can add absolute shit communication to their list of bad attributes, because apparently looking at your phone while refueling is too much to ask. After I threatened not to pay, and Mr. Pitiful whined that he was "just the driver", he revealed that he was in Pennsylvania, and the dog had a sinus infection. So not only was he a condescending little prick, he was a liar to boot. Upon realizing that "Sunday afternoon" meant "somewhere around midnight or later", I tried to arrange for a friend who worked the night shift to handle the situation. Well, Mr. Pitiful shows up at 5AM on my doorstep, because he hadn't bothered to check his fucking text messages or pick up the goddamn phone. He refused to hand over the dog without payment, and the money order was with said night shift friend, so the police got involved. Mr. Pitiful called the police! And they took the dog from him, hahahahaha! As the dog is my legal property, the issue of payment is now a civil one, and LMC Direct can fucking eat me. I paid less than our agreed-upon contract of $300, because these people didn't hold up their end of the bargain. I paid $210 because that covers the average gas mileage between Austin and Salt Lake and nothing else. Mr. Pitiful is a blabbermouth liar, who will talk over you and play the victim the entire time his shit decisions are fucking you over. I suppose I'm lucky the dog wasn't dumped somewhere or given over for catsmeat to a Nicaraguen drug lord, but holy shit, talk about the lowest possible standard. They claim the dog saw a vet, and I was lucky they hadn't charged me for the vet visit (as if it were my fault the dog had stayed with them so long and gotten sick), but CONVENIENTLY "forgot" a receipt for said vet visit. I added it to the long list of lies and bullshit this company will give you. A pet tied to a donkey set loose in your general direction will do a better job of transporting.

Contract Name: 1 Bedroom Apartment from Phoenix
Rating:
1/5

Date: May 23, 2016
Route: From Phoenix, AZ to Utica, OH
Distance: 1689 Miles
Comment:

This delivery did NOT happen. I got punked by this company, costing me a lot of lost time and money. Their "owner" Lisa assured me over and over again that "we'll be there" on my designated pickup day. I was advised not to worry that this would happen. A day before the pickup date, I was given the excuse that their driver quit. I spoke to the driver and was given a BS excuse that he didn't want to commit to my pickup because I "didn't trust them". All along I questioned Lisa about the negative feedback on the Citizen Shipper site - poor communication, late arrivals, etc. She assured me that there were two sides to the feedback and her side wasn't represented. I told her that if my delivery went according to plan, I would rave about her service and if not, I would provide negative feedback. Let the buyer beware with LMC Transport. They are in over their heads and don't know how to run a business effectively. Want to do a good job doesn't mean that you will. Contract with this company at your own risk.

Contract Name: Furniture from New York
Rating:
1/5

Date: May 20, 2016
Route: From New York, NY to Morgantown, WV
Distance: 330 Miles
Comment:

After two weeks of waiting and changed pick up times, the item was never delivered. I am awaiting a refund from citizen shipper. I posted very detailed dimensions and a pic of the item along with pickup times...I am very disappointed in the entire experience. The driver finally showed up to pick the item up and did not have room so my two weeks were wasted and had to start all over...

Contract Name: wheelchair
Rating:
5/5

Date: May 04, 2016
Route: From Old Saybrook, CT to Scandia, MN
Distance: 1061 Miles
Comment:

Overall, this was a very positive experience. They are very nice people, gave us an excellent price and took wonderful care of our wheelchair. Do not expect them to be on time because they weren't so this service is best if you don't have strict deadlines. They keep you apprised of their location and when the delivery takes place so communication is good.

Contract Name: Shipment from Westport
Rating:
5/5

Date: Apr 22, 2016
Route: From Westport, MA to Louisville, TN
Distance: 804 Miles
Comment:

Good communications, fast service

Contract Name: Cats from Margate
Rating:
1/5

Date: Apr 04, 2016
Route: From Margate, FL to Claremont, NH
Distance: 1264 Miles
Comment:

This is unacceptable, you people are utterly ridiculous. There is no way that the man driving my pets is still in New York after saying he was in New York more than 5 to 6 hours ago. This is unacceptable that he will not drive in snow to NH because of "his health". He is not answering my calls and I will not accept my two cats being with this company any longer. Lisa if you are reading this I have called the police and will file a complaint if you do not have William call me right away. I am not playing this cat and mouse game where my two cats are stuck in the middle of it. You have not once sent me pictures or texted me first for any type of updates. I need to know that exact locations of my pets so my fiancé can finish the drive for you since William can't do it. There is no need not to answer our calls, every call must be answered. I have been more than patient when my cats were picked up 7 hours late and patient enough for not telling me that you guys slept in a motel to rest and never telling me that you parted ways with my pets after specifically telling me that you would be with them until they were delivered. The police will come and I need answers ASAP. I was nice in the beginning but not anymore.

Contract Name: A/c Machine
Rating:
5/5

Date: Apr 01, 2016
Route: From Daphne, AL to Rockledge, FL
Distance: 456 Miles
Comment:

I use a lot of shipping services (I'm always buying and selling things), and I've dealt with all kinds. THESE people are AWESOME!! They get the job done and that's the bottom line. Give them a try- you will not be sorry. Price is great and their service is top notch.

Contract Name: Shipment from Andalusia
Rating:
5/5

Date: Mar 22, 2016
Route: From Andalusia, AL to Kansas City, MO
Distance: 707 Miles
Comment:

Overall they where good people they took longer than intended but only because they took the time with my pup to let her out and walk her every 2 to 3 hours. Their communication was great everytime I called they answered and kept me updated with pics of my puppy

Contract Name: Medium dog from Chesapeake
Rating:
2/5

Date: Mar 21, 2016
Route: From Chesapeake, OH to Lake Charles, LA
Distance: 836 Miles
Comment:

poor people skills

Contract Name: Small dog from Booneville
Rating:
5/5

Date: Feb 29, 2016
Route: From Booneville, MS to Sparta, WI
Distance: 657 Miles
Comment:

She has great rates and took good care of my new baby.

Contract Name: Medium dog from Fairfax
Rating:
1/5

Date: Feb 19, 2016
Route: From Fairfax, VA to Port Royal, SC
Distance: 484 Miles
Comment:

This shipment did not happen. Driver arrived at a time that was way too late, shipment was supposed to be picked up with enough time for my dog to arrive on Sunday. The driver did not arrive to pickup location until late evening (around 8pm), the drive to drop off location is about 8 hours. My dog would've arrived Monday, no one would be home that day. Shipment was canceled and I picked him up myself the following weekend.

Contract Name: Cars and SUVs from Willowbrook
Rating:
5/5

Date: Jan 30, 2016
Route: From Willowbrook, IL to Oxford, MS
Distance: 518 Miles
Comment:

Excellent work; quickly delivered car. Good communication, will use again.

Contract Name: Small dog from LaFollette
Rating:
1/5

Date: Jan 17, 2016
Route: From LaFollette, TN to Greenwich, CT
Distance: 650 Miles
Comment:

I DON'T KNOW WHAT TO DO! Lisa Couch picked up my puppy 12 hours late on Friday night. It is now Sunday morning and she hasn't delivered him, the agreement was for a same day drop! I am sick with worry, she will not answer her phone. I received only a few texts from her, one said she was going to spend a second night in a motel, with which I responded absolutely not! I begged for her location and said I would drive anywhere to get him but was told she would deliver last night no matter how late. I'm literally sick to my stomach over this! Lisa if your reading this PLEASE bring him home!

Contract Name: Cats from Charlotte
Rating:
5/5

Date: Jan 17, 2016
Route: From Charlotte, NC to Gainesville, FL
Distance: 396 Miles
Comment:

They worked with my budget and time, and brought my kitty home safe and sound!

Contract Name: Large dog from Tijeras
Rating:
5/5

Date: Jan 15, 2016
Route: From Tijeras, NM to Clarksville, TN
Distance: 1068 Miles
Comment:

ONE WORD! AMAZING! I definitely recommend shipping services through S&L Courier Services. Lisa and her new crew member William came to my husband and I's rescue after booking with another TSA, who ended up falling through. She was very sweet and kept into contact with us every step of the way. Lisa and William absolutely loved our Dixie, and will be coming back in a few weeks to say hi again. We are truly happy with how Dixie was treated, she stopped eating on the trip, but Lisa and William went out and got her cooked chicken, WHICH SHE LOVES! I'm really happy with our experience shipping Dixie with them, she was picked up in NM on Tuesday and delivered to us last night, Thursday. She is settling in perfectly with our other dog, and we will be using S&L if we need to, in the future. YOU GUYS ROCK! Hope you enjoyed the baked muffins Lisa and William!

Contract Name: Medium dog from Epping
Rating:
4/5

Date: Dec 29, 2015
Route: From Epping, NH to Holiday, FL
Distance: 1214 Miles
Comment:

Driver was delayed due to mechanical issues. Was very nervous about using a transport service for my 2 dogs, as I have never transported anything before. Lisa was great! Gave me a map app to track progress from NH to FL which helped relieve some of my anxiety. She stayed in constant contact and even sent pictures. Very pleased with service, would recommend and use them again in the future.

Contract Name: Small dog from Orlando
Rating:
5/5

Date: Dec 29, 2015
Route: From Orlando, FL to Loveland, CO
Distance: 1575 Miles
Comment:

He was awesome! Stayed in touch with me the whole time! Very satisfied.

Contract Name: Large dog from Kansas City
Rating:
3/5

Date: Dec 29, 2015
Route: From Kansas City, MO to Baltimore, MD
Distance: 961 Miles
Comment:

Through no fault of th edriver, the delivery of our dog was longer than expected. The communication of what was occurring during the trip could have been better. We expected the dog sometime Saturday night, and were not texted about problems with the drive until Sunday morning. Then we expected the dog sometime Sunday night and he was delivered mid-morning on Monday. We never received a picture of the dog during the trip, which their website says would happen. This caused a lot of unnecessary anxiety on our part. Our dog arrived very happy and in great condition, just late. Overall, I believe that they took good care of our dog, but they needed to let us know on a regular basis where they were and what was happening.

Contract Name: Large dog from Paradise
Rating:
4/5

Date: Dec 11, 2015
Route: From Paradise, CA to Austin, TX
Distance: 1496 Miles
Comment:

They were very conscientious about the experience of my dogs. Boxes and dogs arrived safely in the time frame they estimated. Would have given 5 stars but there was a problem of a small vehicle showing up that could not accomadate all of my boxes. I had to take the rest to ups. I sent a list with measurements. Somehow it was overlooked.

Rating:
5/5

Date: Nov 23, 2015
Comment:

LMCDIRECT is now part of our certified driving team, offering you the most trusted and secure transportation available.

Experience:

.S&L Couriers known as LMCDIRECT IS A FAMILY OWNED COURIER SEVICE.We ship anywhere in United States and just about anything from Pets,Cars,House Hold Goods and complete moving services.our services is affordable and friendly services with employees with detailed background checks.we train our employees in a certain field such as Home moves,Pet delivery and transportation delivery. OFFICE Hours 6:00 am to 10pm Monday-Sunday our drivers can be contacted 24 hours a day. Our Pet service include Walking and bathroom breaks Overnight stay in pet friendly hotels. Three feeding ttimes per day you can provide food or we will provide for your pet. crate can be provided upon your request. Discount on all service dogs We will give the discount to wounded vveterans charity we have new Policy on our pet Delivery do to some clients complaints of taking to much time with their pets. 1.When you book our delivery service allow us enough time to give the pet the care they deserve we can't rush our pet delivery drivers if he or she is giving care every two hours these animals are our precious cargo we handle them with love and kindness at times we can't be on the exmaited time of deliver but we will do our best to come close to it. 2.Be careful what you put into the day of pickup and Delivery time that is what we go by when making our route we do have other pickups and delivery on the route to you so for example don't put pickup time on 30th and delivery on the 6th and get upset with the company because your pet not there next day. 3.No next day delivery is impossible for over 1000 mile trip. our examated times below 1000 miles or more 2-3 days after pickup Under 500 miles or under same day or day and half.
  • Vehicles: Moving Truck,Car,SUV,Pickup Truck with Trailer,Cargo Van
  • DBA: LMCDIRECT
  • US DOT: Request

Screening & Safety:

  • checkEmail verified
  • checkAddress verified
  • checkPhone verified
  • checkBackground check

Achievements:

10 Shipments Completed 10 Pet Shipments Completed Background Screening Completed CitizenShipper Certified Driver

Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents. We utilize a reputable leader in screening called Single Source Services to perform our criminal background screening which includes national, county level and sex offender databases. The background screening we utilize is called the 'Discovery National'.

What we look for with the background screening:

  • checkNo felonies in the past five years
  • checkNo felonies in the last ten years involving theft, assault or violent crime
  • checkNo DUI within the last five years
  • checkNo patterns of misdemeanors in the past ten years relating to DUI's, theft, assault, or violent crimes.
  • checkNo outstanding warrants for arrest
  • checkDoes not show up in national sex offender registry

The background screening includes a residence trace and returns all names and addresses associated with a social security number, in addition to checking the alias(es) returned through the database and the sex offender data.

Based on the subject's name(s) and date of birth the data returned from the background screening are records from State Departments of Correction, State Record Repositories, County Courts, and sexual predator/violent offenders' databases from all 50 states, DC, Guam, and Puerto Rico. Although this search has great value, and the volumes and sources of data are increasing almost every day, it is not an FCRA compliant service. The data is not updated after being entered into the database and therefore records could be expunged, sealed, or verdicts could have been appealed.

While we believe that the Discovery National is a good foundational screening tool, it is not an exhaustive statewide search of records, and as such we cannot guarantee 100% effectiveness in screening candidates.

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