# How It Works  |  CitizenShipper
### How CitizenShipper works

#### Step #1: List your transport for free

### Step #2: Select your favorite driver

#### Step #3: Stay in touch with your driver

### Step #4: Rate and review your experience

![reviewer](https://a-us.storyblok.com/f/1002522/60x60/31a7d636c4/charlette-a1d24faf.png/m/)
Charlette Small

![media logo](/_next/static/media/trustpilot-vector-logo.8e7e0e17.svg)
Was in a tizzy about getting my newly adopted puppy to me from OH to MT. Didn't realize he was a "snub nose" breed and couldn't fly in cargo. Started intense and avid research. So glad I found CitizenShipper. I had control in my decision in reviewing the offers which came in, selecting my transporter based on my personal needs/criteria...
![reviewer](https://a-us.storyblok.com/f/1002522/60x60/20d4e9e554/melissa-496d4647.png/m/)
Melissa Chenevert

![media logo](/_next/static/media/facebook-vector-logo.184ef155.svg)
I had my puppy ship from Illinois to Georgia. The driver was very courteous he kept me informed with calls text and pictures of my puppy along the way. I highly recommend them.
![reviewer](https://a-us.storyblok.com/f/1002522/59x60/96fe2468c4/germaine-8970b1a8.png/m/)
Germaine Danielle Stone

![media logo](/_next/static/media/facebook-vector-logo.184ef155.svg)
Couldn't ask for a better experience. Tobey was fantastic the entire transition. The entire experience went smoother than I could have imagined.
![reviewer](https://a-us.storyblok.com/f/1002522/60x60/329cf2f393/alison-3f87542d.png/m/)
Alison Sinnott

![media logo](/_next/static/media/facebook-vector-logo.184ef155.svg)
Listed a trip for a service dog for a trip from Florida to New York and had 5 quotes within 15 minutes. Very easy to use website and a LOT of choices!
![reviewer](https://a-us.storyblok.com/f/1002522/73x73/13e919973c/maya-62ba9dd3.png/m/)
Maya Emelle

![media logo](/_next/static/media/trustpilot-vector-logo.8e7e0e17.svg)
The best pet delivery service
![reviewer](https://a-us.storyblok.com/f/1002522/73x73/255f3d7845/sudokova-4c5b4f65.png/m/)
Angela Sudakova

![media logo](/_next/static/media/trustpilot-vector-logo.8e7e0e17.svg)
I didnt realize you could basically pay people to ship things. I needed to get my 12 year old pup to Maryland from Oklahoma, but I was about to move to the complete other side, California. Flying her only gave me nightmares. The site is well constructed and you put in your details, and drivers bid on the shipment. You can then review the shippers profiles and pick the one that best fits you. My driver and I had a miscommunication at first, but he quickly fixed it and gave me some of my money back for the mistake. Overall, a great service.

Customer satisfaction rating:
[reviews](https://citizenshipper.com/reviews)
### We've got you covered

#### Top-rated, industry-leading transport
CitizenShipper is the highest 5-star-rated transport marketplace in the United States.

#### Booking Assurance Guarantee
Rest easy with refund protection, driver replacement guarantee and dedicated support.[1](https://help.citizenshipper.com/hc/en-us/articles/360041203251-CitizenShipper-Booking-Assurance-Guarantee)

#### $1k Pet Protection Coverage
CitizenShipper is the first and only transport platform that covers every journey with a $1,000 Pet Protection Plan. Your pet's safety and comfort are always #1.

#### Shipping services you can trust
Enjoy peace of mind with stringent background checks, detailed profiles and direct contact with every shipping service provider.[2](https://help.citizenshipper.com/hc/en-us/articles/203050235-Why-is-Background-Screening-so-Important-)

#### Stellar customer support
Our team responds to questions 324% faster than the industry average!
### Ready to give it a try?
Click below to list your transport completely free ‌and receive quotes from vetted, qualified drivers in minutes!
List Your Transport