{"id":10789,"date":"2022-06-01T13:36:19","date_gmt":"2022-06-01T13:36:19","guid":{"rendered":"https:\/\/citizenshipper.com\/resources\/?p=987"},"modified":"2026-03-02T01:13:00","modified_gmt":"2026-03-02T07:13:00","slug":"driver-interview-pet-transporter-adam-goll-of-american-pet-transport-part-1","status":"publish","type":"post","link":"https:\/\/citizenshipper.com\/blog\/driver-interview-pet-transporter-adam-goll-of-american-pet-transport-part-1\/","title":{"rendered":"Driver Interview: Pet Transporter Adam Goll of American Pet Transport &#8211; Part 1"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-audio\"><audio controls src=\"https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/06\/Driver-Interview_-Pet-Transporter-Ad.mp3\"><\/audio><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Adam Goll is a pet transporter on CitizenShipper operating under the LLC American Pet Transport. He&#8217;s been successful on the platform, having booked well over 100 <a href=\"https:\/\/citizenshipper.com\/blog\/pet-transporter\/\" data-wpel-link=\"internal\" rel=\"follow\">pet transport jobs<\/a> while traveling the country \u2014 in fact, he&#8217;s been to every state in the lower 48 and has visited over 200 National Park units. We wanted to learn more about the techniques and strategies Adam has used to build his small business and what advice he has for other drivers. In part one of our two-part discussion, we talk about his background, what led him to start transporting on CitizenShipper and what major factors have led to his success.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Getting to Know Adam Goll and American Pet Transport<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: Can you give us some background on your life and career before you started working as a pet transporter on CitizenShipper?<\/h3>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> Before I joined CitizenShipper I was working at home for a bit for Apple. This was before COVID. I was just really depressed and in a bad place in my life. I used to work with exotic animals, going to different conventions. The business was Hedgehogs by Adam and I was on <a href=\"https:\/\/www.youtube.com\/watch?v=A3TWuzDYbys\" target=\"_blank\" rel=\"noreferrer noopener nofollow external\" data-wpel-link=\"external\">World News with Diane Sawyer<\/a> and a bunch of newspapers. I stopped that business in 2015, after a divorce I liquidated [the company]. I was just going from job to job to job, I was getting tired of working at home and was fighting a lot of mental health issues. So I was like, &#8216;Well let me see what I can do animal-wise.&#8217; Or really, anything just to get me back on the road. Because I went two years without a car.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">So I started looking at Uber, Lyft, Roadie and other ones. And then I think CitizenShipper popped up in my Instagram feed and I was like &#8216;This is [a] different [type of] transport,&#8217; but I didn&#8217;t really look at it like cats and dogs. So I signed up and within a week I had four or five bookings. I pretty much told my boss I&#8217;m not coming back to work and was on the road for two weeks straight before I got home.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">I already had previous experience because I was transporting exotics across state lines and going to Repticon Conventions. So I had that past experience plus I used to be a professional photographer so I had marketing, advertising and graphic art. And then the customer service side of things, just from working at Apple, they have a whole thing on customer service. So that&#8217;s kind of how I got started. So I&#8217;m new to CitizenShipper as of January of last year but I&#8217;m not new to the industry.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@americanpettransport\/video\/7082113306223267114\" data-video-id=\"7082113306223267114\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@americanpettransport\" href=\"https:\/\/www.tiktok.com\/@americanpettransport?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">@americanpettransport<\/a> <p><a title=\"husky\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/husky?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#husky<\/a> <a title=\"georgia\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/georgia?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#georgia<\/a> <a title=\"california\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/california?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#california<\/a> <a title=\"michigan\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/michigan?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#michigan<\/a> <a title=\"petsoftiktok\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/petsoftiktok?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#petsoftiktok<\/a> <a title=\"huskysoftiktok\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/huskysoftiktok?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#huskysoftiktok<\/a> <a title=\"dogsofttiktok\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/dogsofttiktok?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#dogsofttiktok<\/a> <a title=\"roadtrip\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/roadtrip?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">#roadtrip<\/a><\/p> <a target=\"_blank\" title=\"\u266c original sound - American Pet Transport\" href=\"https:\/\/www.tiktok.com\/music\/original-sound-7082113292776360750?refer=embed\" data-wpel-link=\"external\" rel=\"nofollow external noopener\">\u266c original sound &#8211; American Pet Transport<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Building a Stand Out Profile to Win Initial Shipments<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: If you&#8217;re a new pet transporter you may have a hard time winning bids at first. Sounds like for you you got a bunch of shipments that you won right off the bat. Is that correct?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> I mean yes and no \u2014 I guess it just depends on what people consider as &#8216;hard.&#8217; With me, I had previous experience with exotic animals but had to move to a mostly cat and dog realm. So that was a whole different requirement. The USDA works differently with exotics, plus I had a Florida Fish and Wildlife license \u2014 when you deal with exotics you have to deal with the Fish and Wildlife side of things. So there was a little bit of a learning curve doing dogs and cats.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">My biggest thing is when you first sign up for CitizenShipper, it&#8217;s literally just your identity check. You&#8217;ve got no reviews, no transports, nothing. To win that first transport you&#8217;ve got to <a href=\"https:\/\/citizenshipper.com\/blog\/writing-a-standout-citizenshipper-profile\" data-wpel-link=\"internal\" rel=\"follow\">make sure your profile is really good<\/a>. And that&#8217;s what I highlighted, like &#8216;Hey I&#8217;m not new to the industry, this is my past [experience], this is what I provide.&#8217; For a new person, you&#8217;ve got to have a really strong profile to be able to win a bid. I know some people will go months without winning and they&#8217;re in competition with seasoned pet transporters.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-pullquote\" style=\"border-style:none;border-width:0px;font-size:15px\"><blockquote><p><strong><em>&#8220;To win that first transport you&#8217;ve got to make sure your profile is really good.&#8221;<\/em><\/strong><\/p><\/blockquote><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">I was the same way starting off at first but the thing is, I had a very strong marketing and sales background, plus how I wrote my profile. If you only have a couple of sentences you&#8217;ve got nothing else to back yourself up \u2014 because your business and your integrity mean everything. You&#8217;ve got to prove to these people that you can take care of their loved ones as a stranger. I mean, you&#8217;re a business but you&#8217;re still a stranger.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: Having a really great profile is&nbsp;something we try to emphasize to the drivers.&nbsp;Like you said, when you start on CitizenShipper it looks like you don&#8217;t necessarily have a background as a pet transporter. But your profile can show them you&#8217;re somebody they can trust.<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> Yeah and I mean, anything works. If you&#8217;ve got \u2014 even if you haven&#8217;t done <a href=\"https:\/\/citizenshipper.com\/blog\/animal-transport\/\" data-wpel-link=\"internal\" rel=\"follow\">animal transport<\/a> \u2014 but you helped a shelter as a volunteer for transportation, that counts. A lot of people don&#8217;t think about this but volunteering counts in your work history.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile.jpg\" alt=\"Adam has created a detailed pet transporter profile that has helped him win more shipments. \" class=\"wp-image-6392\" width=\"1008\" height=\"785\" srcset=\"https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile.jpg 1035w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile-514x400.jpg 514w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile-768x598.jpg 768w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile-1027x800.jpg 1027w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile-512x399.jpg 512w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile-150x117.jpg 150w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile-350x273.jpg 350w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/Adam-Profile-1024x797.jpg 1024w\" sizes=\"auto, (max-width: 1008px) 100vw, 1008px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>The Benefits of Incorporating Your Business<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-normal-font-size\">CS: So when you started out, did you use American Pet Transport as your business name?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> No, when I started out I didn&#8217;t know what to expect; I didn&#8217;t have high expectations. I thought like, &#8216;Hey I&#8217;ll just do this on a day off,&#8217; I thought this would be a hobby kind of thing and see how it goes. When I looked into it and I started booking really quickly I was like, \u2018I don&#8217;t think I can come back and work&#8230;&#8217; So I literally, I think I had $300 dollars in my bank account and I left, I told them I&#8217;m not coming back to work. It was originally Adam&#8217;s <a href=\"https:\/\/citizenshipper.com\/pet-transportation\" data-wpel-link=\"internal\" rel=\"follow\">Pet Transport<\/a> and I ran it as a sole proprietor. By March I think my business was getting bigger than I expected. So I needed to start moving liability over. I went in, got a registered agent and applied for an LLC. <strong>[Editor&#8217;s Note:<\/strong><a href=\"https:\/\/citizenshipper.com\/blog\/citizenshipper-partners-with-swyft-filings\" data-wpel-link=\"internal\" rel=\"follow\"> <strong>CitizenShipper has partnered with SwyftFilings<\/strong><\/a><strong> to make incorporation a seamless process.]<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: Do you find that forming an LLC business has positively impacted the number of shipments you&#8217;ve won?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> Yes, definitely. I made a Youtube video \u2014 <a href=\"https:\/\/www.youtube.com\/channel\/UC-GcGXgir8Ejs3MixjJlqiw\" target=\"_blank\" rel=\"noreferrer noopener nofollow external\" data-wpel-link=\"external\">I have a Youtube channel<\/a> with educational videos. It&#8217;s me talking about animal transportation, scam or legit? Because there&#8217;s a lot of scamming that goes on. People are looking for a legitimate pet transporter; they&#8217;re not going to go with someone that just has their first and last name.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Pet Transportation Scam or Legit\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/1GBqU0dHVVY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">I&#8217;ve never done a business that was just my first and last name. I&#8217;ve always done a DBA [doing business as]. I did Hedgehogs by Adam and Adam&#8217;s Pet Transport. Having a business name and creating branding for yourself definitely increases your chances of booking. I&#8217;ve got American Pet Transport \u2014 I could have had that as a sole proprietor but I worked it into an LLC and it works great.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">My business is registered in St. Petersburg, FL but I&#8217;m physically staying near <a href=\"https:\/\/citizenshipper.com\/pet-shipping\/florida\/pensacola\" data-wpel-link=\"internal\" rel=\"follow\">Pensacola<\/a>. The great thing about having an LLC and automating it with a registered agent is anonymity. I&#8217;m nowhere near my house to check my mail, so my registered agent opens my mail, scans it and then emails me the images.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">The other caveat is that I have a professional website and a professional email address. People aren&#8217;t going to be prone to emailing or talking to someone that has an @gmail or an @yahoo email. It doesn&#8217;t cost that much \u2014 a domain name&#8217;s like $9 a year; an email address is like $6 a month.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">I&#8217;ve also got advertising. I was passing Christina [a fellow pet transporter] on the interstate and she said, &#8216;Wow your car is really wrapped in graphics.&#8217; My rear is wrapped, the front of my hood is wrapped and I have magnetic signs on the side of my car. If I ever rent a larger vehicle, I&#8217;ll pull those signs over to the rental.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Use the Messaging System to Win Bids<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: You mentioned that you always ask a question in the initial messaging to gain the trust of the shippers. Do you have any other advice or suggestions for a pet transporter writing an initial messages to shippers?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> Yeah definitely. A lot of questions on the CitizenShipper Facebook group, there are people that say &#8216;I&#8217;ve been bidding for months \u2014 there&#8217;s nothing.&#8217; Well, don&#8217;t send a bid immediately in the message \u2014 you&#8217;re going to look like a robot. If you just type in a bid without following up or an <a href=\"https:\/\/citizenshipper.com\/blog\/writing-tips\/\" data-wpel-link=\"internal\" rel=\"follow\">intro<\/a>, you&#8217;re going to sound like a robot.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">Your initial message is your first impression. My intro message is probably like three or four paragraphs. Yeah, some people don&#8217;t read it, but the ones that do I usually built a rapport with right off the bat. I say, &#8216;Hey I&#8217;m Adam from Pensacola \u2014 this is my history, working EMS, firefighting and working in exotic animal transport. I&#8217;ve been on local and national news, I&#8217;ve been in newspapers.\u2019 I&#8217;ve put in, &#8216;Hey I do door-to-door transport, I need a health certificate.&#8217; Speaking of health certificates, if you put in your intro that you require some legal stuff, it&#8217;s going to look a little more appealing. I point out who I am, my business and my benefits.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-pullquote\" style=\"border-style:none;border-width:0px;font-size:15px\"><blockquote><p><strong><em>&#8220;Your initial message is your rapport, it is your first impression. My intro message is probably like three or four paragraphs long.&#8221;<\/em><\/strong><\/p><\/blockquote><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">Don&#8217;t just write something like &#8216;Hey, how are you?&#8217; or &#8216;Hey, I can pick up your dog ASAP.&#8217; or &#8216;Hey, I&#8217;m John from Tallahassee, I&#8217;ll take great care of your pet.&#8217; You&#8217;ve got to put a little bit more effort into your messages. A lot of times what I do with follow-ups, because I say the same thing over and over, I create templates. Not to sound robotic but it makes sure I get everything covered. A lot of the templates have legal information in there so I know I don&#8217;t miss it if I copy and paste it in.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: That makes sense, and then you just change it around&#8230;<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> Yeah, individualize it.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1010\" height=\"1477\" src=\"https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1.jpg\" alt=\"Building routes is a key to being a successful pet transporter on CitizenShipper.\" class=\"wp-image-6370\" srcset=\"https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1.jpg 1010w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1-274x400.jpg 274w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1-768x1123.jpg 768w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1-547x800.jpg 547w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1-350x512.jpg 350w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1-150x219.jpg 150w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1-239x350.jpg 239w, https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/05\/284798712_398131398928103_7717809974889824718_n-1-700x1024.jpg 700w\" sizes=\"auto, (max-width: 1010px) 100vw, 1010px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Importance of Route Planning<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: Do you use the different tools on CitizenShipper like the one that allows you to stack shipments? Do you try to stack shipments or just transport one animal at a time?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> When I&#8217;m in Florida I try to <a href=\"https:\/\/citizenshipper.com\/blog\/route-planning-and-logistics\" data-wpel-link=\"internal\" rel=\"follow\">look for routes within 600 miles<\/a>. And a lot of people aren&#8217;t getting routes because they&#8217;re limiting themselves to their border states. Most of my routes, I&#8217;m going to drive eight hours plus to get to my first route, but once I&#8217;m on the road, I&#8217;ll start booking like crazy. I mean I can be at home for two or three weeks and I don&#8217;t get a bite \u2014 nothing. But as soon as I hit that first route I book them back to back to back. I go from a week on the road to six weeks on the road. But I do border states within around 600 miles, so Florida, Alabama, Mississippi, Louisiana, Georgia, if I&#8217;m really hurting I might pull in Tennessee or South Carolina or Arkansas.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-pullquote\" style=\"border-style:none;border-width:0px;font-size:15px\"><blockquote><p><strong><em>&#8220;When I&#8217;m in Florida I try to look for routes within 600 miles. And a lot of people aren&#8217;t getting routes because they&#8217;re limiting themselves to their border states.&#8221;<\/em><\/strong><\/p><\/blockquote><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">I use those filters, the multiple routes. If I&#8217;m <a href=\"https:\/\/citizenshipper.com\/blog\/how-to-citizenshipper-launches-new-vehicle-and-trailer-feature\/\" data-wpel-link=\"internal\" rel=\"follow\">renting a bigger vehicle<\/a> I might look for bigger shipments but I&#8217;m mostly strictly just cats and dogs. Or, I&#8217;ll do multiples&#8230; right now I&#8217;m in my car because I haven&#8217;t stacked anything in like three weeks but next month I&#8217;m going to have to rent a minivan because I&#8217;m getting more shipments pulled up. The reason I&#8217;m using my car is I literally got it two months before I even started doing this. So you know how negative equity works, I can&#8217;t get two things at once. I rent vehicles all the time.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/citizenshipper.com\/blog\/wp-content\/uploads\/2022\/06\/281855037_391567759584467_3508029455137844200_n-1024x680.jpg\" alt=\"\" class=\"wp-image-1094\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A Pet Transporter Can Rent a Vehicle for Larger Shipping Volume<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: Do you find that it makes financial sense as a pet transporter to rent a vehicle and take on more shipments?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> It&#8217;s a financial gamble. Because usually when I&#8217;m renting a minivan I&#8217;m gone for a month. So the overhead is close to $2000 a month for a rental. But when I&#8217;m in my car I do more hotel stays. When I&#8217;m in a minivan what I would normally pay for a hotel I&#8217;m paying for the day on that van so I sleep more in the minivan. But the only way for it to be cost-effective to rent a vehicle is to have multiple shipments and multiple stacks. When I do Florida to <a href=\"https:\/\/citizenshipper.com\/pet-shipping\/district-of-columbia\/washington\" data-wpel-link=\"internal\" rel=\"follow\">Washington<\/a> state, I probably have three or four stacks there and back. So when you&#8217;re making $5000 to $6000 gross profit and then paying $1800 for a couple of weeks in a minivan, it makes more sense than me just having me in my car doing one or two pets at a time.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-small-font-size\">CS: So when you&#8217;re renting a car, does that affect your bids at all? Or are your bids based on what the shipper&#8217;s budget is?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>Adam:<\/strong> Well when I&#8217;m renting a vehicle I don&#8217;t really change my prices per se. I just know that I&#8217;ll have to have more [shipments]. I try to give everyone from the start, not even the full retail. Most people can&#8217;t afford my retail prices because it&#8217;s a competitive bidding system like eBay. So it&#8217;s like someone just goes to my website and they&#8217;re like &#8216;Hey, how much?&#8217; and I&#8217;m like &#8216;$1.25 a mile&#8217; and they&#8217;re cool with that because chances are they can&#8217;t find anyone near them or the competition&#8217;s not really there. I can&#8217;t tell you how many times I&#8217;ve stopped to pull over and they say &#8216;I didn&#8217;t know this was a thing!&#8217; or &#8216;Thank you for your service.&#8217; People don&#8217;t know outside of CitizenShipper, it&#8217;s a lucrative phenomenon that no one knows about.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">In CitizenShipper I&#8217;m lucky to get $.80-$.90 a mile just because of all that competition there. But every once and a while there will be someone that will book me for $1-$1.25 [a mile] just because of my integrity, my reputation, my selling. There are a lot of different factors in play but I usually charge around $.80 a mile [on CitizenShipper]. I ask everyone across the board that price, but if there&#8217;s budget constraints and I&#8217;m going that direction, I&#8217;ll try to work with them on their price. Or I might drop it down from like $.80 to $.60 a mile if I&#8217;m already going that direction. I&#8217;m a lot more lenient on pricing when I&#8217;m renting a vehicle because of the overhead costs. So I might purposely drop my prices down to fill that vehicle up.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\"><strong>In <a href=\"https:\/\/citizenshipper.com\/blog\/driver-interview-animal-transport-expert-adam-goll-of-american-pet-transport-part-2\/\" data-wpel-link=\"internal\" rel=\"follow\">part two of our interview with Adam<\/a>, we discuss booking from the road, scheduling and responding to reviews.&nbsp;<\/strong><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Adam Goll is a pet transporter on CitizenShipper operating under the LLC American Pet Transport. He&#8217;s been successful on the platform, having booked well over 100 pet transport jobs while traveling the country \u2014 in fact, he&#8217;s been to every state in the lower 48 and has visited over 200 National Park units. We wanted [&hellip;]<\/p>\n","protected":false},"author":76,"featured_media":13016,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false,"custom_post_schema":"<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"Person\",\n      \"name\": \"Adam Goll\",\n      \"jobTitle\": \"Independent Pet Transporter\",\n      \"memberOf\": {\n        \"@type\": \"Organization\",\n        \"name\": \"CitizenShipper\",\n        \"url\": \"https:\/\/citizenshipper.com\"\n      },\n      \"description\": \"Independent pet transporter operating under the LLC American Pet Transport on CitizenShipper, with a background in exotic animal transport, EMS, firefighting, and professional photography. Has completed over 100 pet transport jobs and visited every state in the lower 48.\"\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [\n        {\n          \"@type\": \"Question\",\n          \"name\": \"How can a new pet transporter win their first shipments on CitizenShipper?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"New pet transporters should focus on building a strong profile that highlights any relevant experience, including volunteer work at shelters or previous animal-related jobs. A detailed, compelling profile is essential when you have no reviews or completed transports yet, because it helps establish trust with shippers who are entrusting you with their pets. Even without formal transport experience, relevant background like customer service, caregiving, or animal volunteering should be included.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"Does forming an LLC help pet transporters win more shipments?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Yes, forming an LLC and creating a business name significantly increases credibility with potential shippers. People looking for a legitimate pet transporter are more likely to book someone with a professional business name, a dedicated website, and a professional email address rather than just a personal name. A registered LLC also provides liability protection and, with a registered agent, allows transporters to manage mail and business documents remotely while on the road.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"What should a pet transporter include in their initial message to shippers?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Your initial message is your first impression and should be several paragraphs long, not just a bid amount. Include your background, relevant experience, what services you provide (such as door-to-door transport), and any legal requirements like health certificates. Using message templates ensures you cover everything consistently while still personalizing each message to the individual shipper. Sending only a bid price with no introduction makes you appear automated and reduces your chances of winning the booking.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"How does route planning affect a pet transporter's income?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Effective route planning is critical to maximizing income as a pet transporter. Many transporters limit themselves to border states, but expanding your search radius to around 600 miles and stacking multiple shipments along a single route dramatically increases earnings. For example, stacking three or four shipments on a Florida-to-Washington route can generate $5,000 to $6,000 in gross revenue, making the cost of renting a larger vehicle worthwhile. Being flexible about direction and willing to travel farther helps keep a steady flow of bookings.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"Does it make financial sense for a pet transporter to rent a vehicle?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Renting a larger vehicle like a minivan can be financially worthwhile, but only when you have enough shipments stacked to offset the overhead. Rental costs can run close to $2,000 per month, so the strategy is most effective when you have multiple shipments in both directions. When renting, some transporters lower their per-mile rate slightly to fill the vehicle, since the increased volume more than compensates for the reduced rate per shipment.\"\n          }\n        }\n      ]\n    },\n    {\n      \"@type\": \"VideoObject\",\n      \"name\": \"Pet Transportation Scam or Legit\",\n      \"description\": \"Adam Goll of American Pet Transport explains how to identify legitimate pet transportation services and avoid scams in the pet transport industry.\",\n      \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/1GBqU0dHVVY\",\n      \"uploadDate\": \"2022-01-01\"\n    }\n  ]\n}\n<\/script>","_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_bluesky_share_type":"","_mastodon_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[531,624,90,532,622],"tags":[543],"class_list":["post-10789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-driver-interviews","category-for-transporters","category-in-the-news","category-interviews","category-news-and-updates","tag-drivers"],"acf":{"internal_custom_json-ld":"","custom_atf_banner":{"image":null,"url":""}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Driver Interview: Adam Goll - CitizenShipper Blog<\/title>\n<meta name=\"description\" content=\"Our new driver interview with pet transporter Adam Goll of American Pet Transport discusses tips for success on CitizenShipper.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citizenshipper.com\/blog\/driver-interview-pet-transporter-adam-goll-of-american-pet-transport-part-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Driver Interview: Pet Transporter Adam Goll of American Pet Transport - Part 1\" \/>\n<meta property=\"og:description\" content=\"Adam Goll is a pet transporter on CitizenShipper operating under the LLC American Pet Transport. 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